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Added 12 mins ago
T
Manager, Engineering – Accounts
TD
Toronto, ON
- Full-time
Investment Management, Retail Wealth is seeking an experienced and highly motivated Engineering Manager, to lead Account Pods enabling the next generation Investment platform and enhancing…
Added 12 mins ago
TB
restaurant manager
Taco Boy
St. John's, NL
- Full-time
Added 2 hours ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
…around equity compensation for private clients. As a Product Manager, you will be responsible for contributing to the strategy to deliver a differentiated experience for users of our…
Added 2 hours ago
LH
2600002781 - Manager Medical Affairs
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
Lakeridge Health is seeking a dynamic, strategic and collaborative Manager, Medical Affairs to lead the operations, programs and services that support roughly 1,000 credentialed staff…
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…development, project execution, reporting and analytics, and information management practices. The role serves as a key liaison between Information Technology and service areas to ensure…
Added 2 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Plan and recommend information technology changes and or enhancements to the City’s software, applications, and databases to address specific problems or business requirements.
Added 2 hours ago
K
Resource Management Administrator
KPMG
ON · Toronto, Ontario
- Full-time
…Resource Managers and internal stakeholders to maintain reliable information, support scheduling activities, review resourcing data, and flag issues that may require…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
IM
Relationship Manager
Ingram Micro
Field, BC
- Full-time
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the…
Added 3 hours ago
A
Operations Specialist - Winnipeg Canada
Agoda
Winnipeg, MB
- Full-time
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build…
Added 3 hours ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
…around equity compensation for private clients. As a Product Manager, you will be responsible for contributing to the strategy to deliver a differentiated experience for users of our…
Added 3 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 3 hours ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 3 hours ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 3 hours ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 3 hours ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 3 hours ago
AC
Technicien électromécanique
Amaris Consulting | Part of Mantu
Laval, QC
- Contract
Support the sales team, execution team, and suppliers on technical questions on a daily basis
Added 3 hours ago
Senior Database Administrator
WestJet Group
Calgary, AB
Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, or a related field, and 7+ years of experience in database administration, or an equivalent…
Added 3 hours ago
OC
Regional Hub Business Manager
Ontario Clean Water Agency
Shelburne, NS · OCWA - Shelburne WWT
- Full-time
…and services and ensure the delivery of current and accurate information and specialized…
Added 3 hours ago
UO
ERP Change Management and Training Specialist
University of Waterloo
Waterloo, ON
- Full-time
Serves as a key point of coordination with the Senior External Project Manager, Internal Project Manager & Change Management Lead, Faculty Engagement Lead, University Relations,…
Added 3 hours ago
UO
Accommodation Consultant, Non-Disability
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 3 hours ago
LO
Licensed Assistant Manager-Toronto,ON-Clearly by ForEyes
Luxottica of America, Inc.
Toronto, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & Clearly organization. Represents Clearly as…
Added 3 hours ago
LO
Licensed Team Lead-Waterloo, ON-LensCrafters
Luxottica of America, Inc.
Waterloo, ON
- Full-time
Total Rewards: Benefits/Incentive Information
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…effectiveness of Internal Controls and Financial Processes to support the successful execution of our internal audit framework built on an enterprise risk management governance model. You…
Added 4 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…

The Royal

Manager, Business & Technical Support

Ottawa, ON, Canada

$65.08 to $75.44 CAD / hour · Full-time

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Job details

Pay: $65.08 to $75.44 CAD / hour
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

About the Position

Join The Royal Ottawa Mental Health Group as the Manager, Business & Technical Support, a key leadership role driving the systems, analytics, asset management and planning functions that support Facilities Management. Partnering with operational leaders, you will lead performance measurement, CMMS and facilities data management, asset and lifecycle planning, quality assurance, and contract performance support. By transforming data into actionable insights, you will help guide strategic decision-making, capital investments, sustainability initiatives and long-term asset stewardship. This is an exciting opportunity to shape the future of Facilities Management and deliver meaningful organizational impact.

Key Responsibilities

Develop, implement and maintain the Facilities Management governance framework, business processes, standards and operating controls.
Coordinate strategic planning activities and support annual business planning, operational reviews and priority-setting within Facilities Operations.
Develop Statements of Work, service specifications, performance requirements and measurable service standards.
Monitor compliance with SLAs, KPIs, contractual requirements, service standards and applicable organizational and regulatory requirements.
Provide strategic, analytical, and administrative support for Facilities asset management, capital planning, project governance, and investment decision-making activities.
Monitor and reports on asset management and capital project performance.
Lead the implementation, optimization, governance and administration of CMMS and other Facilities Management technology platforms.
Coordinate system integrations, enhancements, upgrades and process improvements with corporate IT and other stakeholders.
Design and implement facility-wide quality assurance programs, standards and methodologies across hard and soft services.
Analyze audit results, performance trends and customer/service data to identify opportunities for improvement.
Maintains and analyzes facilities, space utilization, occupancy, sustainability, environmental, compliance, and portfolio data to support operational planning, reporting, and decision-making.
Identifies trends, opportunities, risks, and areas for operational improvement, efficiency, resource conservation, and effective utilization of facilities assets.
Lead, coach and develop direct reports, establishing clear expectations, accountabilities and performance objectives.
Establish effective working relationships with clinical and support services, Finance, Procurement, IT, Human Resources and other internal stakeholders.

Qualifications

3-year diploma in Engineering, Facilities Management, Architecture, Building Sciences, Business Administration, Asset Management, Project Management, or related field.
7-10 years of progressive facilities management, asset management, engineering, project management or operational support.
Knowledge and experience managing CMMS systems and performance reporting.
Experience supporting outsourced service contracts, vendor governance, lifecycle planning, and capital project delivery.
Asset management, capital planning, data analytics, CMMS administration, procurement and contract support, quality assurance, healthcare facilities operations.
Ability to optimize CMMS systems and leverage operational data to develop KPIs, dashboards, and performance reports.
Knowledge of asset management, lifecycle planning and capital renewal principles.
Ability to develop and maintain governance frameworks, business processes, standards and quality assurance programs.
Ability to apply business intelligence and analytical tools to support planning, risk management and decision-making.
Knowledge of contract management, vendor governance, service specifications, SLAs and performance requirements.
Project planning and coordination skills, including capital project monitoring and reporting.
Ability to identify operational risks, compliance gaps and process improvement opportunities.
Strategic thinking, financial acumen, problem-solving and decision-making skills in a complex operational environment.
Communication, relationship management and change leadership skills, including presenting complex information to senior leaders and diverse stakeholders.

Language Requirements

English level A- is mandatory in oral expression, comprehension, reading & writing. Bilingual (French/English) is considered a strong asset.

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More about this job

Responsibilities

Lead Facilities Management governance, planning, performance measurement, CMMS platforms, asset and capital planning, quality assurance, and contract performance support. Analyze operational and portfolio data to guide decisions and improvements, while leading direct reports and collaborating with internal stakeholders.

Requirements

Requires a three-year diploma in a relevant field and 7–10 years of progressive experience in facilities management, asset management, engineering, project management, or operational support. Candidates should bring CMMS and performance-reporting expertise, contract and capital-project experience, analytical and planning skills, and strong leadership and communication abilities; English proficiency at level A- is mandatory.

Skills

Facilities Management
Asset Management
Capital Planning
CMMS Administration
Data Analytics
Performance Reporting
Contract Management
Vendor Governance
Quality Assurance
Lifecycle Planning
Project Governance
Business Intelligence
KPI Development
Strategic Planning
Stakeholder Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Facilities Operations
Governance Framework
Business Processes
Operating Controls
Strategic Planning
Statements Of Work
Service Specifications
Service-Level Agreements
Key Performance Indicators
Contract Management
Vendor Governance
Asset Management
Lifecycle Planning
Capital Planning
Capital Projects
Project Governance
CMMS
Facilities Management Technology
System Integrations
Quality Assurance
Audit Results
Space Utilization
Occupancy Data
Sustainability
Environmental Data
Business Intelligence
Dashboards
Risk Management
Procurement

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