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Added 11 mins ago
Transportation Design Engineer
Urban Systems
Calgary, AB
Lead preliminary and detailed design and delivery of transportation infrastructure projects for urban streets, rural highways and active transportation connections to achieve project…
Added 11 mins ago
RB
Senior Manager, Forecast Delivery, Personal and Commercial Operations
Royal Bank of Canada
Toronto, ON
- Full-time
Establish and maintain rigorous standards for forecast accuracy, implementing monitoring and reporting mechanisms to track performance against key metrics and SLAs
Added 11 mins ago
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Planner Scheduler - Electrical
''
Florenceville-Bristol, NB
- Full-time
McCain Foods (Canada) is seeking an experienced Licensed Industrial Electrician to lead our Packaging Maintenance team. Reporting to the Electrical Maintenance Supervisor, this role is…
Added 11 mins ago
OT
IT Project Manager
Open Text Corporation
Richmond Hill, ON
- Other
Working knowledge of project lifecycle management, planning, governance, change control, risk and issue management, financial tracking, reporting, and stakeholder communication.
Added 11 mins ago
A
Customer Success Manager- 1 Year Term
Assent
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
…including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate…
Added 21 mins ago
HR
Vice President Finance
Horizon Recruitment Inc
Kamloops, BC
- Full-time
…executive team, the VP Finance will oversee financial operations, lead strategic planning, and provide the insights needed to make sound business decisions. The role also provides oversight…
Added 23 mins ago
I
Database Architect - InteleShare
Intelerad
Canada
- Full-time
Lead database performance optimization initiatives through query tuning, indexing strategies, and capacity planning, proactively monitoring system health and implementing solutions that…
Added 23 mins ago
PC
Senior Environmental Scientist
PIR-a Consulting Corp.
AB · Alberta, Canada
- Other
You’ll take a lead role in the field execution of environmental site assessments, remediation programs, groundwater monitoring, reclamation work, and other environmental investigations…
Added 23 mins ago
LM
Workforce Management Lead
Lockheed Martin
Ottawa, ON
- $134,000 to $175,750 CAD / year
- Full-time
Develops and maintains workforce reporting and analytics, providing visibility into workforce demand, capacity, utilization, overtime, banked hours, vacation liabilities, workforce trends,…
Added 23 mins ago
R
Senior Marketing Manager
RideWrap
Whistler, BC
- Full-time
Proven ability to operate independently as a lead, making high-level marketing decisions.
Added 23 mins ago
GC
Senior Communications Specialist (Bilingual)
Grainger Canada
Vaughan, ON
- Full-time
…communications in English and French across Grainger Canada. Reporting to the Senior Manager, Communications, this role provides advisory and executional support for internal and external…
Added 23 mins ago
H
Application Security Engineer
Hays
Toronto, ON
- Contract
We are seeking a Senior Application Security Engineer / Snyk Migration Lead to join a critical application security initiative.
Added 23 mins ago
A
Security Operations Center Analyst
Altis
Toronto, ON
- $80,000 to $105,000 CAD / year
- Full-time
You’ll lead complex cybersecurity incident investigations, including containment, eradication, recovery, root cause analysis, and post-incident reporting.
Added 23 mins ago
M
Directeur(trice) Santé et Sécurité Amérique du Nord
Master
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
We are seeking a strategic and results-driven North American Health & Safety Director to lead the development, implementation, and continuous improvement of our North American health and…
Added 23 mins ago
BI
Senior Patient Experience Manager
Boehringer Ingelheim
Burlington, ON
- Full-time
The Senior Manager, Patient Experience will lead the evolution from traditional patient support to a consumer-led, differentiated Patient Experience in Canada. Using evolving consumer…
Added 23 mins ago
BI
Manager. Consumer Experience
Boehringer Ingelheim
Burlington, ON
- Full-time
Reporting to the Director, Consumer/Patient Experience, the Manager, Consumer Experience supports the development and localization of consumer strategies and tactics and translates…
Added 23 mins ago
I
Senior Manager – Tax Compliance
Innergex
Longueuil, QC
- Full-time
…convinced that generating power from renewable sources will lead the way to a better world. We remain committed to responsible growth that balances people, our planet, and prosperity. We…
Added 23 mins ago
N
Senior Data Engineer, Analytics
nesto
Vancouver, BC
- Full-time
…Power BI reports, client extracts and internal tools. You'll lead new initiatives from first stakeholder conversation through to production. In your first year, you'll get up to speed on…
Added 23 mins ago
VH
Physiotherapist Clinical Lead
VHA Home HealthCare
Toronto, ON · North York, ON
- Full-time
In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.
Added 23 mins ago
WF
Internal IT Auditor or Senior IT Internal Auditor.
West Fraser
Vancouver, BC
- Full-time
Reporting to the Director of Internal Audit and assisting with assigned IT audit assurance, advisory and other engagements such as Value for Money, Compliance, etc.
Added 23 mins ago
RH
Manager, Financial Accounting
Robert Half
AB · Edmonton, AB
- $135,000 to $145,000 CAD / year
- Full-time
As the Manager, Financial Accounting, you'll lead the organization's financial accounting function, ensuring the integrity, accuracy, and timeliness of financial reporting while providing…
Added 23 mins ago
PB
Project Manager
Pacific Blue Cross
Burnaby, BC
- Full-time
Reporting to Manager, Delivery and Decision Support, you will lead the successful delivery of complex technology and business projects from concept through implementation. You'll partner…
Added 23 mins ago
SI
Personal Lines Insurance Advisor
Stratis Insurance
Vancouver, BC
- Full-time
Reporting to the Client Services Lead, the Personal Lines Insurance Advisor is accountable for delivering superior client service that promotes new business and client retention while…
Added 26 mins ago
K
Senior Accountant, Enterprise Core Services
KPMG
Victoria, BC
- Full-time
…balance is how our values show up - in how we work, how we lead, and what we…
Added 26 mins ago
Senior Manager, Technical & Warranty Support
Crestline
Beloeil, QC · Saskatoon, SK
The Senior Manager, Technical & Warranty Support will lead the North American technical support and warranty functions from any Pulse Vehicles location. This highly visible role will shape…

The Royal

Manager, Business & Technical Support

Ottawa, ON, Canada

$65.08 to $75.44 CAD / hour · Full-time

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Job details

Pay: $65.08 to $75.44 CAD / hour
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

About the Position

Join The Royal Ottawa Mental Health Group as the Manager, Business & Technical Support, a key leadership role driving the systems, analytics, asset management and planning functions that support Facilities Management. Partnering with operational leaders, you will lead performance measurement, CMMS and facilities data management, asset and lifecycle planning, quality assurance, and contract performance support. By transforming data into actionable insights, you will help guide strategic decision-making, capital investments, sustainability initiatives and long-term asset stewardship. This is an exciting opportunity to shape the future of Facilities Management and deliver meaningful organizational impact.

Key Responsibilities

Develop, implement and maintain the Facilities Management governance framework, business processes, standards and operating controls.
Coordinate strategic planning activities and support annual business planning, operational reviews and priority-setting within Facilities Operations.
Develop Statements of Work, service specifications, performance requirements and measurable service standards.
Monitor compliance with SLAs, KPIs, contractual requirements, service standards and applicable organizational and regulatory requirements.
Provide strategic, analytical, and administrative support for Facilities asset management, capital planning, project governance, and investment decision-making activities.
Monitor and reports on asset management and capital project performance.
Lead the implementation, optimization, governance and administration of CMMS and other Facilities Management technology platforms.
Coordinate system integrations, enhancements, upgrades and process improvements with corporate IT and other stakeholders.
Design and implement facility-wide quality assurance programs, standards and methodologies across hard and soft services.
Analyze audit results, performance trends and customer/service data to identify opportunities for improvement.
Maintains and analyzes facilities, space utilization, occupancy, sustainability, environmental, compliance, and portfolio data to support operational planning, reporting, and decision-making.
Identifies trends, opportunities, risks, and areas for operational improvement, efficiency, resource conservation, and effective utilization of facilities assets.
Lead, coach and develop direct reports, establishing clear expectations, accountabilities and performance objectives.
Establish effective working relationships with clinical and support services, Finance, Procurement, IT, Human Resources and other internal stakeholders.

Qualifications

3-year diploma in Engineering, Facilities Management, Architecture, Building Sciences, Business Administration, Asset Management, Project Management, or related field.
7-10 years of progressive facilities management, asset management, engineering, project management or operational support.
Knowledge and experience managing CMMS systems and performance reporting.
Experience supporting outsourced service contracts, vendor governance, lifecycle planning, and capital project delivery.
Asset management, capital planning, data analytics, CMMS administration, procurement and contract support, quality assurance, healthcare facilities operations.
Ability to optimize CMMS systems and leverage operational data to develop KPIs, dashboards, and performance reports.
Knowledge of asset management, lifecycle planning and capital renewal principles.
Ability to develop and maintain governance frameworks, business processes, standards and quality assurance programs.
Ability to apply business intelligence and analytical tools to support planning, risk management and decision-making.
Knowledge of contract management, vendor governance, service specifications, SLAs and performance requirements.
Project planning and coordination skills, including capital project monitoring and reporting.
Ability to identify operational risks, compliance gaps and process improvement opportunities.
Strategic thinking, financial acumen, problem-solving and decision-making skills in a complex operational environment.
Communication, relationship management and change leadership skills, including presenting complex information to senior leaders and diverse stakeholders.

Language Requirements

English level A- is mandatory in oral expression, comprehension, reading & writing. Bilingual (French/English) is considered a strong asset.

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More about this job

Responsibilities

Lead Facilities Management governance, planning, performance measurement, CMMS platforms, asset and capital planning, quality assurance, and contract performance support. Analyze operational and portfolio data to guide decisions and improvements, while leading direct reports and collaborating with internal stakeholders.

Requirements

Requires a three-year diploma in a relevant field and 7–10 years of progressive experience in facilities management, asset management, engineering, project management, or operational support. Candidates should bring CMMS and performance-reporting expertise, contract and capital-project experience, analytical and planning skills, and strong leadership and communication abilities; English proficiency at level A- is mandatory.

Skills

Facilities Management
Asset Management
Capital Planning
CMMS Administration
Data Analytics
Performance Reporting
Contract Management
Vendor Governance
Quality Assurance
Lifecycle Planning
Project Governance
Business Intelligence
KPI Development
Strategic Planning
Stakeholder Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Facilities Operations
Governance Framework
Business Processes
Operating Controls
Strategic Planning
Statements Of Work
Service Specifications
Service-Level Agreements
Key Performance Indicators
Contract Management
Vendor Governance
Asset Management
Lifecycle Planning
Capital Planning
Capital Projects
Project Governance
CMMS
Facilities Management Technology
System Integrations
Quality Assurance
Audit Results
Space Utilization
Occupancy Data
Sustainability
Environmental Data
Business Intelligence
Dashboards
Risk Management
Procurement

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