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Added 35 mins ago
Planner 2 (Inclusion)
City of Richmond
Richmond, BC · City Hall, British Columbia
Reporting to the Program Manager, Social Planning, the Planner 2 (Inclusion) within the Community Social Development Department provides leadership and subject matter expertise across the…
Added 35 mins ago
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Senior Manager, Integrated Marketing (Masterbrand)
sephora.com
Toronto, ON
- Full-time
Ready for a career glow - up? As Senior Manager, Integrated Marketing, you’ll be driving brand preference, excitement, and client engagement through insight - driven strategies and…
Added 49 mins ago
BQ
QNX Embedded Development Manager (Open Source)
BlackBerry QNX
Ottawa, ON
- Full-time
Driving project roadmaps, define best practices, and champion open‑source adoption within QNX.
Added 49 mins ago
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QNX Embedded Development Manager (Open Source)
BlackBerry
Ottawa, ON
- Full-time
Driving project roadmaps, define best practices, and champion open‑source adoption within QNX.
Added 1 hour ago
A
Marketing Manager, Visual Content and Design
AccorHotel
Jasper, AB
- Full-time
We are seeking a visually driven Marketing Manager with a strong foundation in graphic design and content creation to bring our storytelling to life. You’ll play a key role in shaping the…
Added 1 hour ago
NA
Curriculum Development Lead, Corporate and Continuing Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…activities through the lenses of adult educational specialist and project manager while supporting a culture of collaboration and…
Added 1 hour ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
…around equity compensation for private clients. As a Product Manager, you will be responsible for contributing to the strategy to deliver a differentiated experience for users of our…
Added 2 hours ago
LH
2600002781 - Manager Medical Affairs
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
Lakeridge Health is seeking a dynamic, strategic and collaborative Manager, Medical Affairs to lead the operations, programs and services that support roughly 1,000 credentialed staff…
Added 2 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 2 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 2 hours ago
K
Schedule Coordinator
Konecranes
Winnipeg, MB
- Full-time
Close communication and interaction with the Service Manager and Coordinators.
Added 2 hours ago
K
Resource Management Administrator
KPMG
ON · Toronto, Ontario
- Full-time
· Maintain accurate, complete, and timely data in the Resource Management System, including resource schedules, project assignments, availability, and related updates.
Added 2 hours ago
P&
Senior National Digital Capability Manager // Gestionnaire principal(e) national(e), Capacités numériques
Procter & Gamble
Toronto, ON
- Full-time
…business. We are looking for a Senior National Digital Capability Manager to join our Toronto, Ontario organization and help build the future of digital commerce with us. Being the National…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
BS
Lead ERP Consultant – Finance (CPA)
Blue Sky Consulting
AB · Alberta, Canada
- Full-time
Our clients operate across a variety of industries, including manufacturing, oil and gas services, construction, distribution, and project-based businesses.
Added 2 hours ago
WP
Senior Property Manager
Warrington PCI Management
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
Warrington PCI Management is seeking an experienced Senior Property Manager to lead a commercial portfolio and deliver exceptional results for clients, tenants, and stakeholders. This is an…
Added 2 hours ago
A
Operations Specialist - Winnipeg Canada
Agoda
Winnipeg, MB
- Full-time
You will be based in Winnipeg Canada reporting to your Team Lead / Manager within the B2B team
Added 2 hours ago
SC
Environmental Consultant, Hazardous Material (HAZMAT)
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
- Full-time
Reporting to Senior Project Managers and the Operations Manager, you will support and lead hazardous materials projects from initiation through completion. Responsibilities include…
Added 2 hours ago
DIVISION CHIEF, Public Education and Professional Development
City of Toronto
Toronto, ON
As a Senior Manager, the Division Chief will ensure the utilization of best practices, technology, and resources to meet the needs and provide best in class service and information to the…
Added 3 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 3 hours ago
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MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Work under the supervision of the CMR supervisor and Project manager.
Added 3 hours ago
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MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Work under the supervision of the CMR supervisor and Project manager.
Added 3 hours ago
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Facility Services Manager
BGIS
ON · Ontario, Canada
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 3 hours ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract

The Royal

Manager, Business & Technical Support

Ottawa, ON, Canada

$65.08 to $75.44 CAD / hour · Full-time

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Job details

Pay: $65.08 to $75.44 CAD / hour
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

About the Position

Join The Royal Ottawa Mental Health Group as the Manager, Business & Technical Support, a key leadership role driving the systems, analytics, asset management and planning functions that support Facilities Management. Partnering with operational leaders, you will lead performance measurement, CMMS and facilities data management, asset and lifecycle planning, quality assurance, and contract performance support. By transforming data into actionable insights, you will help guide strategic decision-making, capital investments, sustainability initiatives and long-term asset stewardship. This is an exciting opportunity to shape the future of Facilities Management and deliver meaningful organizational impact.

Key Responsibilities

Develop, implement and maintain the Facilities Management governance framework, business processes, standards and operating controls.
Coordinate strategic planning activities and support annual business planning, operational reviews and priority-setting within Facilities Operations.
Develop Statements of Work, service specifications, performance requirements and measurable service standards.
Monitor compliance with SLAs, KPIs, contractual requirements, service standards and applicable organizational and regulatory requirements.
Provide strategic, analytical, and administrative support for Facilities asset management, capital planning, project governance, and investment decision-making activities.
Monitor and reports on asset management and capital project performance.
Lead the implementation, optimization, governance and administration of CMMS and other Facilities Management technology platforms.
Coordinate system integrations, enhancements, upgrades and process improvements with corporate IT and other stakeholders.
Design and implement facility-wide quality assurance programs, standards and methodologies across hard and soft services.
Analyze audit results, performance trends and customer/service data to identify opportunities for improvement.
Maintains and analyzes facilities, space utilization, occupancy, sustainability, environmental, compliance, and portfolio data to support operational planning, reporting, and decision-making.
Identifies trends, opportunities, risks, and areas for operational improvement, efficiency, resource conservation, and effective utilization of facilities assets.
Lead, coach and develop direct reports, establishing clear expectations, accountabilities and performance objectives.
Establish effective working relationships with clinical and support services, Finance, Procurement, IT, Human Resources and other internal stakeholders.

Qualifications

3-year diploma in Engineering, Facilities Management, Architecture, Building Sciences, Business Administration, Asset Management, Project Management, or related field.
7-10 years of progressive facilities management, asset management, engineering, project management or operational support.
Knowledge and experience managing CMMS systems and performance reporting.
Experience supporting outsourced service contracts, vendor governance, lifecycle planning, and capital project delivery.
Asset management, capital planning, data analytics, CMMS administration, procurement and contract support, quality assurance, healthcare facilities operations.
Ability to optimize CMMS systems and leverage operational data to develop KPIs, dashboards, and performance reports.
Knowledge of asset management, lifecycle planning and capital renewal principles.
Ability to develop and maintain governance frameworks, business processes, standards and quality assurance programs.
Ability to apply business intelligence and analytical tools to support planning, risk management and decision-making.
Knowledge of contract management, vendor governance, service specifications, SLAs and performance requirements.
Project planning and coordination skills, including capital project monitoring and reporting.
Ability to identify operational risks, compliance gaps and process improvement opportunities.
Strategic thinking, financial acumen, problem-solving and decision-making skills in a complex operational environment.
Communication, relationship management and change leadership skills, including presenting complex information to senior leaders and diverse stakeholders.

Language Requirements

English level A- is mandatory in oral expression, comprehension, reading & writing. Bilingual (French/English) is considered a strong asset.

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More about this job

Responsibilities

Lead Facilities Management governance, planning, performance measurement, CMMS platforms, asset and capital planning, quality assurance, and contract performance support. Analyze operational and portfolio data to guide decisions and improvements, while leading direct reports and collaborating with internal stakeholders.

Requirements

Requires a three-year diploma in a relevant field and 7–10 years of progressive experience in facilities management, asset management, engineering, project management, or operational support. Candidates should bring CMMS and performance-reporting expertise, contract and capital-project experience, analytical and planning skills, and strong leadership and communication abilities; English proficiency at level A- is mandatory.

Skills

Facilities Management
Asset Management
Capital Planning
CMMS Administration
Data Analytics
Performance Reporting
Contract Management
Vendor Governance
Quality Assurance
Lifecycle Planning
Project Governance
Business Intelligence
KPI Development
Strategic Planning
Stakeholder Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Facilities Operations
Governance Framework
Business Processes
Operating Controls
Strategic Planning
Statements Of Work
Service Specifications
Service-Level Agreements
Key Performance Indicators
Contract Management
Vendor Governance
Asset Management
Lifecycle Planning
Capital Planning
Capital Projects
Project Governance
CMMS
Facilities Management Technology
System Integrations
Quality Assurance
Audit Results
Space Utilization
Occupancy Data
Sustainability
Environmental Data
Business Intelligence
Dashboards
Risk Management
Procurement

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