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Added 13 mins ago
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Marketing Manager, Visual Content and Design
AccorHotel
Jasper, AB
- Full-time
We are seeking a visually driven Marketing Manager with a strong foundation in graphic design and content creation to bring our storytelling to life. You’ll play a key role in shaping the…
Added 43 mins ago
NA
Curriculum Development Lead, Corporate and Continuing Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…through the lenses of adult educational specialist and project manager while supporting a culture of collaboration and…
Added 57 mins ago
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Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Vancouver, BC
- Full-time
The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners. This…
Added 57 mins ago
CC
Restaurant Manager | Broadway + Granville
Cactus Club Cafe
Vancouver, BC
- Full-time
An experienced Hospitality Manager who cultivates valuable leadership skills used to mentor, inspire and motivate employees
Added 57 mins ago
CC
Restaurant Manager | Yaletown
Cactus Club Cafe
Vancouver, BC
- Full-time
An experienced Hospitality Manager who cultivates valuable leadership skills used to mentor, inspire and motivate employees
Added 57 mins ago
CC
Restaurant Manager | Coal Harbour
Cactus Club Cafe
Vancouver, BC
- Full-time
An experienced Hospitality Manager who cultivates valuable leadership skills used to mentor, inspire and motivate employees
Added 58 mins ago
Business & Financial Performance Manager
FortisBC
Burnaby, BC · Prince George, BC · Trail, BC
As our Business & Financial Performance Manager, you’ll create financial models with MS Excel for analyzing large amounts of financial data and convert the financial analysis into…
Added 58 mins ago
CO
Licensing Officer (Temporary Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
- Temporary
POSITION SUMMARY: Under the general supervision of the Manager – Legislative Services, the Licensing Officer is responsible for the administration and processing of municipal business…
Added 1 hour ago
BH
Clinical Excellence Manager
Bayshore HealthCare
ON · Ontario, Canada
- Full-time
The Clinical Excellence Manager, Specialty Nursing Services (SNS), reporting directly to the National Director, Quality, Risk, Patient Safety & Experience and working closely with the…
Added 1 hour ago
LH
2600002781 - Manager Medical Affairs
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
As Lakeridge Health advances its strategic vision of One System. Best Health., the Manager plays a key role in strengthening Medical Affairs infrastructure, supporting evolving models of…
Added 1 hour ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.
Added 1 hour ago
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Resource Management Administrator
KPMG
ON · Toronto, Ontario
- Full-time
· Flag potential issues to the appropriate Resource Manager and support timely follow-up and resolution.
Added 1 hour ago
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Senior National Digital Capability Manager // Gestionnaire principal(e) national(e), Capacités numériques
Procter & Gamble
Toronto, ON
- Full-time
…business. We are looking for a Senior National Digital Capability Manager to join our Toronto, Ontario organization and help build the future of digital commerce with us. Being the National…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
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(CAN) Customer Service Manager
Walmart Canada
Drayton Valley, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
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Clinical Service Manager, Adult Services (French Preference)
North of Superior Counselling Programs (NOSP)
Thunder Bay, ON
- Full-time
Role Description The Clinical Service Manager, Adult Services (French Preference) is a full-time, on-site role located in Thunder Bay, Unorganized, ON. This position oversees the planning,…
Added 1 hour ago
Retail Experience Lead - Jane St (Sheridan Mall)
Fire & Flower Inc.
Toronto, ON
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Added 1 hour ago
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(CAN) Directs Store Delivery Associate
Walmart
St. John's, NL
- Part-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 1 hour ago
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Senior Manager - Responsible Procurement
lululemon
Vancouver, BC
- Full-time
Reporting to the Director, Procurement – Strategy & Analytics, the Senior Manager, Responsible Procurement plays a critical role in embedding lululemon’s values across our supplier…
Added 1 hour ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Contract
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 1 hour ago
WC
Cosmetics Associate
Walmart Canada
Vernon, BC
- Full-time
Refers appropriate service and transactional requests to the Customer Service Manager as needed and supports Front End and store operations when required.
Added 1 hour ago
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Operations Specialist - Winnipeg Canada
Agoda
Winnipeg, MB
- Full-time
You will be responsible for driving innovation and quality improvement projects and are expected to be an expert in one or more of the operations area:
Added 1 hour ago
MI
Assistant Rooms Operations Manager
Marriott International
Vancouver, BC
- Full-time
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as…
Added 1 hour ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Sherbrooke, QC
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
WC
(CAN) Leader de nuit
Walmart Canada
Sherbrooke, QC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…

The Royal

Manager, Business & Technical Support

Ottawa, ON, Canada

$65.08 to $75.44 CAD / hour · Full-time

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Job details

Pay: $65.08 to $75.44 CAD / hour
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

About the Position

Join The Royal Ottawa Mental Health Group as the Manager, Business & Technical Support, a key leadership role driving the systems, analytics, asset management and planning functions that support Facilities Management. Partnering with operational leaders, you will lead performance measurement, CMMS and facilities data management, asset and lifecycle planning, quality assurance, and contract performance support. By transforming data into actionable insights, you will help guide strategic decision-making, capital investments, sustainability initiatives and long-term asset stewardship. This is an exciting opportunity to shape the future of Facilities Management and deliver meaningful organizational impact.

Key Responsibilities

Develop, implement and maintain the Facilities Management governance framework, business processes, standards and operating controls.
Coordinate strategic planning activities and support annual business planning, operational reviews and priority-setting within Facilities Operations.
Develop Statements of Work, service specifications, performance requirements and measurable service standards.
Monitor compliance with SLAs, KPIs, contractual requirements, service standards and applicable organizational and regulatory requirements.
Provide strategic, analytical, and administrative support for Facilities asset management, capital planning, project governance, and investment decision-making activities.
Monitor and reports on asset management and capital project performance.
Lead the implementation, optimization, governance and administration of CMMS and other Facilities Management technology platforms.
Coordinate system integrations, enhancements, upgrades and process improvements with corporate IT and other stakeholders.
Design and implement facility-wide quality assurance programs, standards and methodologies across hard and soft services.
Analyze audit results, performance trends and customer/service data to identify opportunities for improvement.
Maintains and analyzes facilities, space utilization, occupancy, sustainability, environmental, compliance, and portfolio data to support operational planning, reporting, and decision-making.
Identifies trends, opportunities, risks, and areas for operational improvement, efficiency, resource conservation, and effective utilization of facilities assets.
Lead, coach and develop direct reports, establishing clear expectations, accountabilities and performance objectives.
Establish effective working relationships with clinical and support services, Finance, Procurement, IT, Human Resources and other internal stakeholders.

Qualifications

3-year diploma in Engineering, Facilities Management, Architecture, Building Sciences, Business Administration, Asset Management, Project Management, or related field.
7-10 years of progressive facilities management, asset management, engineering, project management or operational support.
Knowledge and experience managing CMMS systems and performance reporting.
Experience supporting outsourced service contracts, vendor governance, lifecycle planning, and capital project delivery.
Asset management, capital planning, data analytics, CMMS administration, procurement and contract support, quality assurance, healthcare facilities operations.
Ability to optimize CMMS systems and leverage operational data to develop KPIs, dashboards, and performance reports.
Knowledge of asset management, lifecycle planning and capital renewal principles.
Ability to develop and maintain governance frameworks, business processes, standards and quality assurance programs.
Ability to apply business intelligence and analytical tools to support planning, risk management and decision-making.
Knowledge of contract management, vendor governance, service specifications, SLAs and performance requirements.
Project planning and coordination skills, including capital project monitoring and reporting.
Ability to identify operational risks, compliance gaps and process improvement opportunities.
Strategic thinking, financial acumen, problem-solving and decision-making skills in a complex operational environment.
Communication, relationship management and change leadership skills, including presenting complex information to senior leaders and diverse stakeholders.

Language Requirements

English level A- is mandatory in oral expression, comprehension, reading & writing. Bilingual (French/English) is considered a strong asset.

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More about this job

Responsibilities

Lead Facilities Management governance, planning, performance measurement, CMMS platforms, asset and capital planning, quality assurance, and contract performance support. Analyze operational and portfolio data to guide decisions and improvements, while leading direct reports and collaborating with internal stakeholders.

Requirements

Requires a three-year diploma in a relevant field and 7–10 years of progressive experience in facilities management, asset management, engineering, project management, or operational support. Candidates should bring CMMS and performance-reporting expertise, contract and capital-project experience, analytical and planning skills, and strong leadership and communication abilities; English proficiency at level A- is mandatory.

Skills

Facilities Management
Asset Management
Capital Planning
CMMS Administration
Data Analytics
Performance Reporting
Contract Management
Vendor Governance
Quality Assurance
Lifecycle Planning
Project Governance
Business Intelligence
KPI Development
Strategic Planning
Stakeholder Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Facilities Operations
Governance Framework
Business Processes
Operating Controls
Strategic Planning
Statements Of Work
Service Specifications
Service-Level Agreements
Key Performance Indicators
Contract Management
Vendor Governance
Asset Management
Lifecycle Planning
Capital Planning
Capital Projects
Project Governance
CMMS
Facilities Management Technology
System Integrations
Quality Assurance
Audit Results
Space Utilization
Occupancy Data
Sustainability
Environmental Data
Business Intelligence
Dashboards
Risk Management
Procurement

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