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Added 14 mins ago
WM
Business Operations Manager, Architecture & Interior Design
Ware Malcomb
Toronto, ON
- Full-time
As a Business Operations Manager at Ware Malcomb, you will serve as a trusted partner to office and studio leadership, helping drive the success, growth, and operational excellence of the…
Added 14 mins ago
R
Sr. Seller Experience Specialist
RBGlobal
Saskatoon, SK
- Full-time
…satisfied sellers into bigger ones - measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In…
Added 14 mins ago
R
Sr. Seller Experience Specialist
RBGlobal
Mississauga, ON
- Full-time
…satisfied sellers into bigger ones - measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In…
Added 14 mins ago
R
Sr. Experience Specialist
RBGlobal
Prince George, BC
- Full-time
…satisfied sellers into bigger ones - measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In…
Added 14 mins ago
R
Sr. Seller Experience Specialist
RBGlobal
AB
- Full-time
…satisfied sellers into bigger ones - measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In…
Added 14 mins ago
R
Team Leader, Reconciliations
RBC
Halifax, NS · Bedford, QC
- Full-time
…controls are well understood and adhered to and support the manager ensuring all sections of the department operate smoothly and efficiently. The incumbent will seek to maximize operational…
Added 14 mins ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support…
Added 14 mins ago
Project Manager, Early Learning and Child Care Digital Transformation
Halton Region
Oakville, ON
…including initiatives that enhance business processes, systems, and service delivery…
Added 23 mins ago
OP
Risk Management Analyst
Ottawa Police Service
Ottawa, ON
- Full-time
Under the direction of the Manager, Quality Assurance and Internal Audit, the Risk Management Analyst supports the development, implementation, and continuous improvement of the Ottawa…
Added 23 mins ago
LW
Manager of Supply Chain
Listowel Wingham Hospitals Alliance
Listowel, ON
- Full-time
…enablement, inventory modernization, and continuous improvement. The Manager builds strong relationships with clinical, operational, administrative, finance, regional, and external partners…
Added 26 mins ago
MU
HRIS Payroll Coordinator JO 78921
McMaster University
Hamilton, ON
- Contract
Advancing Service Delivery and Operational Excellence
Added 26 mins ago
EI
Principal Advisor
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking an experienced Senior Project Engineer – Montreal Delivery (Principal Advisor Engineering) to strengthen the Vaudreuil Program's engineering delivery capacity and support the…
Added 29 mins ago
M
Project Manager, Quality, Operations
MNP
Edmonton, AB · AB · Brandon, MB · Winnipeg, MB · NS · Montreal, QC · Regina, SK · Saskatoon, SK · Calgary, AB · Dartmouth, NS
- Full-time
Make an impact with our Quality Management team as a Project Manager. This diverse team of professionals effectively drives change and successful outcomes while ensuring activities remain…
Added 29 mins ago
B
Associate Director - Business Support
BMO
Toronto, ON · FCP
- Full-time
Contributes to the business’ accountability for the delivery of regulatory programs across applicable Tier 1 Risk Types. Contributes to the design of governance and control requirements for…
Added 29 mins ago
B
Spécialiste Hypothécaire
BMO
Laval, QC
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 29 mins ago
RB
Product Manager, Advanced Analytics, Tim Hortons, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
We’re expanding our Digital Analytics capabilities and are looking for a Product Manager, Advanced Analytics to join our Tim Hortons team in Toronto. This role will focus on coordinating…
Added 29 mins ago
I
Operations Coordinator
Intelcom
Sydney Indian Reserve No. 28A, NS · Sydney
- Full-time
…Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
Added 29 mins ago
Engineer, Vehicle Systems
CityofOttawa
Ottawa, ON
Location: Transit Service, 1500 St.Laurent and Albion Yard
Added 29 mins ago
Risk Management Analyst
CityofOttawa
Ottawa, ON
Under the direction of the Manager, Quality Assurance and Internal Audit, the Risk Management Analyst supports the development, implementation, and continuous improvement of the Ottawa…
Added 29 mins ago
H
Production Planner
Hillenbrand
Richmond, BC
- Full-time
Ensure a high level of customer service through accurate planning and reliable delivery commitments.
Added 29 mins ago
M
Senior Manager, Construction Management Field - Track
Metrolinx
Canada
- Full-time
Our Track team with CPG GO/UP is looking for a Senior Manager, Construction Management Field to join the team! Reporting to the Director, Construction Management Field, you will work…
Added 29 mins ago
Shop Supervisor, Nuclear Component Fabrication (9 Open Positions)
BWXT
Cambridge, ON
Work with Plant Manager on short term and long term business goals and projects.
Added 29 mins ago
Manager - Capital Markets
EY
Toronto, ON
As a Capital Markets Manager, you will play a pivotal role in growing our Capital Markets practice. You will bring the vision of the future of Capital Markets to life through business…
Added 29 mins ago
Courier Utility 511
Purolator
Mississauga, ON
The Utility Courier picks up and delivers customer packages to meet daily pick-up and delivery schedules and resolves problems as they arise. Job covers other absent couriers that may be on…
Added 43 mins ago
RC
Manager, HR Operations (Parental Leave Replacement)
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
Manage vendor relationships for benefits administration and service delivery.

The Royal

Manager, Business & Technical Support

Ottawa, ON, Canada

$65.08 to $75.44 CAD / hour · Full-time

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Job details

Pay: $65.08 to $75.44 CAD / hour
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

About the Position

Join The Royal Ottawa Mental Health Group as the Manager, Business & Technical Support, a key leadership role driving the systems, analytics, asset management and planning functions that support Facilities Management. Partnering with operational leaders, you will lead performance measurement, CMMS and facilities data management, asset and lifecycle planning, quality assurance, and contract performance support. By transforming data into actionable insights, you will help guide strategic decision-making, capital investments, sustainability initiatives and long-term asset stewardship. This is an exciting opportunity to shape the future of Facilities Management and deliver meaningful organizational impact.

Key Responsibilities

Develop, implement and maintain the Facilities Management governance framework, business processes, standards and operating controls.
Coordinate strategic planning activities and support annual business planning, operational reviews and priority-setting within Facilities Operations.
Develop Statements of Work, service specifications, performance requirements and measurable service standards.
Monitor compliance with SLAs, KPIs, contractual requirements, service standards and applicable organizational and regulatory requirements.
Provide strategic, analytical, and administrative support for Facilities asset management, capital planning, project governance, and investment decision-making activities.
Monitor and reports on asset management and capital project performance.
Lead the implementation, optimization, governance and administration of CMMS and other Facilities Management technology platforms.
Coordinate system integrations, enhancements, upgrades and process improvements with corporate IT and other stakeholders.
Design and implement facility-wide quality assurance programs, standards and methodologies across hard and soft services.
Analyze audit results, performance trends and customer/service data to identify opportunities for improvement.
Maintains and analyzes facilities, space utilization, occupancy, sustainability, environmental, compliance, and portfolio data to support operational planning, reporting, and decision-making.
Identifies trends, opportunities, risks, and areas for operational improvement, efficiency, resource conservation, and effective utilization of facilities assets.
Lead, coach and develop direct reports, establishing clear expectations, accountabilities and performance objectives.
Establish effective working relationships with clinical and support services, Finance, Procurement, IT, Human Resources and other internal stakeholders.

Qualifications

3-year diploma in Engineering, Facilities Management, Architecture, Building Sciences, Business Administration, Asset Management, Project Management, or related field.
7-10 years of progressive facilities management, asset management, engineering, project management or operational support.
Knowledge and experience managing CMMS systems and performance reporting.
Experience supporting outsourced service contracts, vendor governance, lifecycle planning, and capital project delivery.
Asset management, capital planning, data analytics, CMMS administration, procurement and contract support, quality assurance, healthcare facilities operations.
Ability to optimize CMMS systems and leverage operational data to develop KPIs, dashboards, and performance reports.
Knowledge of asset management, lifecycle planning and capital renewal principles.
Ability to develop and maintain governance frameworks, business processes, standards and quality assurance programs.
Ability to apply business intelligence and analytical tools to support planning, risk management and decision-making.
Knowledge of contract management, vendor governance, service specifications, SLAs and performance requirements.
Project planning and coordination skills, including capital project monitoring and reporting.
Ability to identify operational risks, compliance gaps and process improvement opportunities.
Strategic thinking, financial acumen, problem-solving and decision-making skills in a complex operational environment.
Communication, relationship management and change leadership skills, including presenting complex information to senior leaders and diverse stakeholders.

Language Requirements

English level A- is mandatory in oral expression, comprehension, reading & writing. Bilingual (French/English) is considered a strong asset.

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More about this job

Responsibilities

Lead Facilities Management governance, planning, performance measurement, CMMS platforms, asset and capital planning, quality assurance, and contract performance support. Analyze operational and portfolio data to guide decisions and improvements, while leading direct reports and collaborating with internal stakeholders.

Requirements

Requires a three-year diploma in a relevant field and 7–10 years of progressive experience in facilities management, asset management, engineering, project management, or operational support. Candidates should bring CMMS and performance-reporting expertise, contract and capital-project experience, analytical and planning skills, and strong leadership and communication abilities; English proficiency at level A- is mandatory.

Skills

Facilities Management
Asset Management
Capital Planning
CMMS Administration
Data Analytics
Performance Reporting
Contract Management
Vendor Governance
Quality Assurance
Lifecycle Planning
Project Governance
Business Intelligence
KPI Development
Strategic Planning
Stakeholder Management
Change Leadership

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Facilities Operations
Governance Framework
Business Processes
Operating Controls
Strategic Planning
Statements Of Work
Service Specifications
Service-Level Agreements
Key Performance Indicators
Contract Management
Vendor Governance
Asset Management
Lifecycle Planning
Capital Planning
Capital Projects
Project Governance
CMMS
Facilities Management Technology
System Integrations
Quality Assurance
Audit Results
Space Utilization
Occupancy Data
Sustainability
Environmental Data
Business Intelligence
Dashboards
Risk Management
Procurement

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