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The Salvation Army Canada and Bermuda Territory

Case Worker

Hamilton, ON, Canada

Job type: Part-time
Apply by: Oct 2, 2026
Working hours: 16 hours per week
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

Under the direct supervision of the Program Manager, the caseworker will provide a service to people who

are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by

meeting and developing a case management strategy with the person/family, making referrals to other

agencies as appropriate, and supervising practical supportive services while making referrals to other day

staff as appropriate.

This is a permanent part-time position with 16 hours per week. Flexibility in scheduling is required. The

work schedule is determined in consultation with your supervisor and may vary according to requirements

of responsibility. Applicable shifts include a ½ hour unpaid meal break.

Shifts: 3:00pm to 11:00pm, Friday/Saturday and all statutory holidays

ACCOUNTABILITIES:

Service Responsibilities

Develop and maintain a caseload.

Complete an intake and assessment on each resident.

Provide problem solving/referral counseling to Booth Centre Shelter residents.

Develop a network and make referrals to existing services and resources in the community

including those of other Salvation Army departments.

Design and implement, in consultation with supervisor, an interview schedule that will

provide an evaluation of ‘quality of life’ improvement of successful program participants.

Provide assistance to front desk personnel as necessary, including responding to client

issues and crises.

Be available to respond to client issues in the dining hall and kitchen during meal services

Record activities and incidents occurring during the shift in a factual and concise manner

using communication log book and incident reports.

Contact emergency service personnel (ambulance or police) when necessary.

Maintain confidentiality with regard to clients/staff and Centre’s records.

Work closely with and carry out tasks assigned to you by your supervisor.

Fully participate in our Harm Reduction Program including but not limited to providing safer

supply, client centred support and education

Organizational Responsibilities

Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures

Manual.

Meet with Program Manager for supervision as scheduled.

Model appropriate qualities for this position – i.e., self-motivation, punctuality, and personal

hygiene.

Commit to and sign the agency and clients’ confidentiality form.

Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training

workshops and conferences, as authorized by the Centre.

Work within mandate and mission of the Salvation Army.

Represent The Salvation Army Booth Centre in a professional manner.

Perform other duties as required.

WORKING CONDITIONS:

May work with potentially aggressive clients.

Providing safe supplies to our clients

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

University/College diploma in Social Service and/or a combination of education and related

life experience.

Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

Competent on word processing equipment such as Windows, Microsoft Office etc.

Demonstrates knowledge of Community-based resources.

SKILLS AND CAPABILITIES:

Excellent oral and written communications skills and effective interpersonal skills.

Ability to work with socially disadvantaged people who may often harbor resentment and anger.

Demonstrated ability to establish and implement goals and plans for self and clients.

Demonstrated ability to work both independently and under supervision.

Ability to lift/carry up to forty pounds.

Ability to undergo applicable screening and background checks successfully that are

satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse

Registry) and provide an original copy of a Background Check with vulnerable sector

screening.

Ability and willingness to develop an understanding and support for the mission and

purpose of The Salvation Army in Canada and its implications as related to position

responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

Compensation:

The target hiring range for this position is $26.39 per hour.

Compensation:

The target hiring range for this position is $26.39 to $26.39 with a maximum of $26.39.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

Apply About employer

More about this job

Responsibilities

The caseworker provides supportive services to individuals who are homeless or at risk of homelessness by developing case management strategies and facilitating community referrals. They are also responsible for maintaining caseloads, documenting incidents, and assisting with front desk and meal service operations.

Requirements

Candidates must possess a university or college diploma in social services or an equivalent combination of education and experience. Proficiency with Microsoft Office and the ability to undergo background checks, including vulnerable sector screening, are required.

Skills

Case management
Crisis intervention
Referral counseling
Intake assessment
Harm reduction
Communication
Interpersonal skills
Problem solving
Documentation
Microsoft Office
Windows
Conflict resolution
Client support
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Case Worker
Social Services
Homelessness
Case Management
Harm Reduction
Intake
Assessment
Referral
Crisis Intervention
Shelter
Microsoft Office
Windows
Documentation
Community Resources
Vulnerable Sector Screening
Background Check
Non-profit
Social Work

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