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The Salvation Army Canada and Bermuda Territory

Case Worker

Brantford, ON, Canada

The target hiring range for this position is $23.77 to $23.77 with a maximum of $23.77. · Part-time

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Job details

Pay: The target hiring range for this position is $23.77 to $23.77 with a maximum of $23.77.
Job type: Part-time
Apply by: Nov 13, 2026
Working hours: 15 hours per week
Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Brantford Booth Centre is a 50 bed emergency men’s hostel and Correctional Residence Facility, offering room and board to men who requires transitional housing and federal release programs. It is a 24-hour operation.

This is a permanent, part-time position with 15 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break.

Shifts: Saturday and Sunday, 7:00 a.m. to 3:00 p.m.

This is a Unionized position.

ACCOUNTABILITIES:

Maintain an active caseload.

Complete an intake and assessment on each resident.

Provide problem solving/referral counselling to shelter and CRF Clients.

Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.

Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.

Provide assistance to front desk personnel as necessary, including responding to client issues and crises.

Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Occurrence Reports.

Contact emergency service personnel (ambulance or police) when necessary.

Maintain confidentiality with regard to clients/staff and Centre’s records.

Work closely with and carry out tasks assigned to you by your supervisor.

Perform other duties as required.

WORKING CONDITIONS:

May work with potentially aggressive clients.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

University/College diploma in Social Service and/or combination of education and related life experience.

Excellent oral and written communication skills and effective interpersonal skills.

Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.

Ability to work with socially disadvantaged people.

Ability to work with federal release clients to develop and carry out a life plan.

Demonstrated ability to establish and implement goals and plans for self and clients.

Demonstrated ability to work both independently and under supervision.

Demonstrates knowledge of Community based resources.

Possess current First Aid, CPR, Non-Violent Crisis Intervention certificates.

Provide an original copy of a Criminal Records Check (CRC) with vulnerable sector screening. Note: A satisfactory criminal background check is required and in addition to this The Enhanced Reliability Screening with Corrections Canada.

Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

NOTE: Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.

Demonstrates knowledge of Community-based resources.

SKILLS AND CAPABILITIES:

Excellent oral and written communications skills and effective interpersonal skills.

Ability to work with socially disadvantaged people who may often harbour resentment and anger.

Ability to work with federal release clients to develop and carry out a life plan.

Demonstrated ability to establish and implement goals and plans for self and clients.

Demonstrated ability to work both independently and under supervision.

Ability to lift/carry up to forty pounds

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.

Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

Compensation:

The target hiring range for this position is $23.77 to $23.77 with a maximum of $23.77.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

The Case Worker is responsible for maintaining an active caseload, conducting resident intakes, and providing problem-solving and referral counseling. They also document shift activities, manage client crises, and collaborate with community resources to support resident life plans.

Requirements

Candidates must possess a University or College diploma in Social Service or equivalent experience, along with current First Aid, CPR, and Non-Violent Crisis Intervention certifications. Strong communication skills and the ability to pass a criminal background check with vulnerable sector screening are required.

Skills

Case management
Intake and assessment
Crisis intervention
Referral counseling
Problem solving
Record keeping
First aid
CPR
Non-violent crisis intervention
Microsoft Office
Excel
Communication skills
Interpersonal skills
Life planning

Visa sponsorship

Not detected in the job text

Keywords

Case Worker
Social Service
Emergency Hostel
Correctional Residence Facility
Intake
Assessment
Counseling
Crisis Intervention
First Aid
CPR
Non-Violent Crisis Intervention
Criminal Records Check
Vulnerable Sector Screening
Microsoft Office
Excel
Life Plan
Community Resources
Socially Disadvantaged
Log Book
Incident Reporting

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