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Added 5 mins ago
PC
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The Salvation Army Canada and Bermuda Territory

Case Worker I - U

Yellowknife, NT, Canada

The target hiring range for this position is $28.75 to $29.87 with a maximum of $30.98. · Full-time

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Job details

Pay: The target hiring range for this position is $28.75 to $29.87 with a maximum of $30.98.
Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Program Operations:

Complete intake and admissions forms.
Facilitates client admissions in a courteous, non-judgmental, and expeditious manner
Develop Resident Personal Development Plan/Resident Action Plan
Support residents in living independently and maintaining their living unit
Case management (Case notes)
Utilize resident data base, document as outlined by policy
Attend case conferences and staff meetings
Immediately reporting critical incidents to the on-call supervisor or the House Coordinator
Program development and delivery
Providing consistent routine care according to policy and procedure manual and promptly identifying potential problems and inconsistencies to the coordinator
Plans, prioritizes, and helps co-ordinate the client care delivery at the commencement of each shift
Meeting with residents as assigned and required by program
Reading Clients files, logs and other documents as required by policy

Assist in community placement of residents to accomplish their PDP/RAP
Referrals and Advocacy on behalf of residents
Signing Guests in and out
Facilitate outside agencies delivering in house programming
Communicates and interacts appropriately with clients, demonstrating a non-judgmental approach, sensitivity, empathy, understanding, support, and respect for the worth and dignity of the individual.
Participates in facilitating lectures/workshops within SA or the community as required
Ensuring Resident Personal Development plans are followed and modified when needed
Facilitate resident house meetings/programs

Health, Safety & Security:

Understands and adheres to legal requirements
Assuring security of facility through locking appropriate doors and monitoring clients coming and going. This includes monitoring security cameras
Maintains current understanding of SA Bailey House policies and procedures
Understands and can implement emergency procedures related to the facility and/or the clients i.e. CPR, fire evacuations, etc.
Maintains and uses supplies prudently
Completes unusual occurrence and incident documentation as required
Identifies and reports any unsafe conditions promptly to The Salvation Army NWT Resource Centre Occupational Health & Safety Committee
Knows the Centre’s physical layout, including location of fire pull boxes, extinguishers, emergency phones, maintenance rooms, boiler room, etc.
Performs resident, guest, hall, and stairwell checks for security and maintenance of building
Performs unit searches at the direction of the House Coordinator

Program Administration:

Assists with orientation of new staff
Maintaining accurate client records
Relays pertinent information related to client concerns, staff performance issues, operational issues, community issues, etc. promptly to appropriate personnel
Maintains healthy working relationships with other NWT Resource Centre staff, allied professionals, and other referral parties
Follows formal lines of communication as identified by Bailey House organizational structure
Attending all scheduled staff meetings and case conferences
Provides assistance to other units within the NWT Resource Centre as required where skills permit and where operationally feasible.
Performs routine phone duties to expedite client admissions and general reception in accordance with Bailey House protocols, practices, and procedures.

Maintains current knowledge in the field of addictions and associated behaviours

Attends available training/in-service presentations/courses
Utilizes resources at the NWT Resource Centre as well as other community resources
Contributes to development of and participates in Continuous Quality Assurance Program
Reads addiction related articles assigned
Maintain a current knowledge of issues related to homelessness, mental health and transitional services for Corrections and Justice Services

Critical Relationship Management:

Internal / External relationships:

Directly reports to the Bailey House Supervisor

There is constant contact with clients to provide for their needs and assess their situations.
There is daily contact with employees from other departments to pass on relevant information and radio checks.
There is daily contact with the Bailey House Supervisor
There is also occasional contact with other agencies for referral or support services
Emergency Services may occasionally need to be called.

Working Conditions:

The work environment can be stressful:

clients may be angry and/or aggressive
clients with drug and alcohol problems
stressful and busy (need good self-care skills)
will involve shift work and flexible work hours

Education and Experience Qualifications

Education, Qualifications and Certifications:

Post-Secondary Diploma or Degree with focus on social work or counselling
One to three years’ experience in social services field
Other post-secondary education will be considered
Addictions Certification is an asset
Ability to work within a team environment
Computer literacy
First Aid
Verbal Judo and/or NVCI
Suicide Intervention
Mental Health First Aid
Clear Criminal Record Check

*It is critical that all staff practice a lifestyle free from alcohol and illegal drugs while at work. *

Note: Alternative combinations of education and experience may be considered.

Skills and Capabilities:

Ability to work within the mandate of and embrace the mission of The Salvation Army
The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment.
Effective interpersonal communication and interactive skills with individuals experiencing chronic mental health issues, effects of intoxication, and other behavioural issues.
Effective assessment, observation, and recording skills.
Ability to work within a teamwork structure though will be required to work alone.
Effective interviewing and group facilitation skills.
Understanding and skilled in working with: Aboriginal and Inuit Cultures: Addictions: Mental Health, Correctional Services and other social issues
Personable and friendly with high needs clients
Conflict Resolution and de-escalation techniques
Effective time management and organizational skills
Effective communication in English both written and oral
Ability to write comprehensive case notes
Knowledge of community supports
Vision for integration between social and spiritual ministries of The Salvation Army
Computers skills are essential – MS Office and ability to learn other software applications

The successful incumbent will be required to complete/provide:

Valid Vulnerable Sector Screening
Valid First Aid certificate
WHMIS
The Salvation Army on-line certification for abuse prevention
Clear internal abuse registry check
Participate in mandatory yearly training

AUTHORITY

What decisions and recommendations are required to be made in the job?

The employee will be required to assess the suitability for residents and guests entering the facility.
The employee will be required to assess potentially difficult situations to determine the need for additional assistance.
The incumbent will be required to develop, implement, and follow-up on resident’s personal development plans

To whom (by Job Title) are recommendations made?

House Supervisor, or on-call person or, if situation warrants, the RCMP.

What is the impact or effect of the decision or recommendation?

This decision will determine whether a client is admitted for service, referred to another service provider, or declined service.
These decisions will provide assurances of safety and security for staff and clients.
These decisions will have significant impact on the transition of our residents.

How is the work assigned?

Work is assigned primarily through agreed upon responsibility lists, but also through verbal or e-mail communication

What latitude does the incumbent have to achieve objectives?

There is not much latitude exercised in achieving objectives. Adherence to the established policies and procedures is imperative.

What constraints are placed on the incumbent in terms of regulations, procedures, policy, past practices, etc.?

The Caseworker will be required to follow the directives of the Bailey House Coordinator and adhere to the established policies and procedures.
Code of conduct & code of ethics are paramount, as well as accepted standards as recommended by government funding bodies

EQUIPMENT

What equipment used and what is done with it?

Security System: Monitoring facility and residents

Computer, Bailey House Database, MS Office (MS Word, MS Excel, MS Outlook): Record keeping, case notes, identification kits, incident reports, e-mail, general clerical tasks

Printers (Various), Telephone, Photocopier and Fax machine: Printing forms, applications, intakes, PDPs, program information, identification documents, resumes, letters etc.

Radios: Radio checks with other departments

Compensation:

The target hiring range for this position is $28.75 to $29.87 with a maximum of $30.98.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

The Case Worker is responsible for facilitating client admissions, developing personal development plans, and providing ongoing case management support. They must also ensure facility security, document client progress, and respond effectively to crisis situations.

Requirements

Candidates must possess a post-secondary diploma or degree in social work or counselling and one to three years of experience in the social services field. Essential certifications include First Aid, and the ability to work within a team environment while maintaining a lifestyle free from alcohol and illegal drugs.

Skills

Case management
Crisis intervention
Conflict resolution
De-escalation techniques
Addiction support
Mental health support
Intake assessment
Record keeping
Group facilitation
Interpersonal communication
Time management
First aid
Suicide intervention
Computer literacy
Advocacy

Visa sponsorship

Not detected in the job text

Keywords

Case management
Social services
Addictions
Mental health
Crisis intervention
Security monitoring
Intake
Documentation
Advocacy
Conflict resolution
De-escalation
First aid
Suicide intervention
MS Office
Homelessness
Transitional services
Corrections
Justice services
Vulnerable sector screening
WHMIS
Abuse prevention
Client care
Resident action plan
Case conferences
Shift work

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