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The Salvation Army Canada and Bermuda Territory

Front Desk Support Worker

Fort St. John, BC, Canada

The target hiring range for this position is $23.64 to $24.02 with a maximum of $24.39. · Full-time

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Job details

Pay: The target hiring range for this position is $23.64 to $24.02 with a maximum of $24.39.
Job type: Full-time
Apply by: Oct 12, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Supportive Housing Front Desk Worker will be responsible for ensuring a safe and secure environment in the supportive housing program and responding to tenant inquiries and complaints in accordance with the program plan, contractual agreements, Salvation Army standards, best practices and identified tenant needs. They will report directly to the Program Supervisor.

ACCOUNTABILITIES:

Basic Functions/Responsibilities

Acts as the main point of contact for all tenants
Handles inquiries and complaints from tenants
Conducts wellness checks where required
Consistently demonstrates respect and empathy for all guests
Maintains availability for personal, practical, and moral support
Answers the program department telephone and records/remits messages
Accurately records day-to-day happenings

Liaises with referral sources and other external agencies as needed, provides referrals for tenants where required
Ensures ongoing monitoring of policies
Performs other assigned job-related duties as required to ensure a safe and secure environment.

Written and Verbal Communication

Accurately records day-to-day happenings using appropriate methods
Maintains logbooks and completes incident reports

WORKING CONDITIONS:

The incumbent’s work environment is typically in a supportive housing facility which operates 24 hours per day
The incumbent might require to lift or move items up to 30 lb with no assistance from others
The incumbent will work under the following disagreeable conditions:
- Isolation
- Monotony
- Odors
- Dealing with angry people
- Verbal abuse
- Work schedule affecting lifestyle
- Exposure to bodily fluids, bodily waste
- Exposure to drugs and alcohol
The incumbent may have little to no travel required.
The incumbent carries a pager/walkie talkie and will work shifts.
The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:
- Physical attacks by others
- Exposure to infections diseases
- Exposure to bodily fluids
- Sharp objects
- Other dangerous situations

CONCENTRATION REQUIRED:

The performance of the job requires continuously monitoring the environment, frequently interacting with tenants, attentive listening, and moderate attention when recording information.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

Grade 12 education or equivalent is required
Completion of a 2-year Community College program will be a strong asset
Criminal Record Check
CPR, First Aid and Non-Violent Crisis Training an asset
Computer ability.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Experience and Skilled Knowledge Requirements

The incumbent must have more up to one year of prior related experience, including experience with frontline work in a social service setting.

Skills and Capabilities:

Strong service ethic and a friendly disposition with the public
Adaptability to change and frequent interruptions
Team oriented and able to take initiative
Willingness to work with people from diverse cultural backgrounds
Problem solving
Personable
Organized

Compensation:

The target hiring range for this position is $23.64 to $24.02 with a maximum of $24.39.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

Apply About employer

More about this job

Responsibilities

The Supportive Housing Front Desk Worker ensures a safe and secure environment by monitoring the facility and responding to tenant inquiries. They are responsible for maintaining logbooks, conducting wellness checks, and providing support to tenants in a social service setting.

Requirements

Candidates must have a Grade 12 education or equivalent and at least one year of related experience in a social service setting. Possession of CPR, First Aid, and Non-Violent Crisis Intervention training is considered an asset.

Skills

Frontline work
Social service
Conflict resolution
Communication
Record keeping
Crisis intervention
Customer service
Problem solving
Teamwork
Computer literacy
Wellness monitoring
Interpersonal skills

Visa sponsorship

Not detected in the job text

Keywords

Supportive housing
Social services
Front desk
Wellness checks
Incident reporting
Crisis intervention
Non-violent crisis training
First aid
CPR
Case management
Community college
Background check
Abuse registry
Tenant relations
Safety monitoring

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