Intake Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

Supports clients at The Salvation Army Halifax Centre of Hope by maintaining a safe, respectful, and welcoming environment. Responsibilities include client intake/discharge, support and advocacy, documentation, security monitoring, and collaboration with Residential and Housing Support Workers. Intake staff promote the Centre's mission through practical, emotional, and life skills to support both within the facility and community.

Key Accountabilities:

• Provide trauma-informed, person-centered support that promotes safety, dignity, choice, empowerment, and housing stability by: 
• Supporting residents through admissions, intake, orientation, discharge, daily living needs, medication administration/distribution, mail, meals, advocacy, life-skills coaching, and referrals to community resources. 
• Building positive, professional relationships with residents, staff, and community partners to support resident well-being, recovery, and housing goals. 
• Maintaining a safe, secure, and respectful environment through building monitoring, security and room checks, emergency response, crisis intervention, conflict resolution, behavioral support, and enforcement of program guidelines. 
• Operating security, communication, and emergency response systems in accordance with organizational policies and fire safety procedures. 
• Completing accurate, timely, and confidential documentation, case notes, reports, statistics, shift communications, and client records using assessment and case management systems (e.g., HIFIS, VI-SPDAT). 
• Assisting residents with income assistance, medical needs, documentation, and access to community supports and services. 
• Supporting facility operations by maintaining clean, organized, and welcoming spaces; monitoring supplies; distributing donations and essential items; and reporting maintenance concerns. 
• Maintaining organized workspaces, equipment, and operational records. 
• Participating in team meetings, training, committees, quality improvement initiatives, and other assigned duties. 

Working Conditions:

EMERGENCY MEN’s Shelter

 • Working environment is typically in the corps building in generally agreeable conditions and some outdoor duties. 

• Some work over weekends and evenings may be required.

• Ability to lift up to 30 lbs.

• May deal with upset people or challenging behaviors.

Education, Qualifications and Certifications:

• Diploma or certificate in Human Services, Social Services, Community Support, or a related field, or an equivalent combination of education, training, and experience.
• Current NVCI, ASIST, Standard First Aid, and medication administration training are assets; successful candidates may be required to obtain and maintain these certifications within six months of hire.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Experience and Skilled Knowledge Requirements:

• One to three years of experience in supportive housing, homelessness services, shelter services, mental health, addictions, or a related community-based setting preferred.
• Knowledge of homelessness, supportive housing, mental health, substance use, harm reduction, crisis intervention, and community resources.
• Proficiency with Microsoft Office and electronic documentation systems.

Skills and Capabilities:

• Strong interpersonal, communication, conflict resolution, documentation, and organizational skills.
• Ability to build respectful, professional relationships with individuals experiencing complex life circumstances.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated commitment to confidentiality, professional boundaries, equity, diversity, inclusion, and trauma-informed practice.

Compensation:

The target hiring range for this position is $18.30 to $22.87 with a maximum of $27.44.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.