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The Salvation Army Canada and Bermuda Territory

Kettle Coordinator - Temporary

North Vancouver, BC, Canada

The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76. · Full-time

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Job details

Pay: The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76.
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets. They organize, direct, and supervise the work performed by Christmas Kettle Campaign Workers. They will also ensure adequate staffing is met prior to and during each shift.

Accountabilities:

Incumbent may perform all, some, or similar range of duties as below:

Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.
Provide support in getting Kettles to zone locations prior to staff and/or volunteer’s arrival at Campaign onset.
Ensure all Kettle donations are delivered to secure location at shift completion.
Communicate daily issues and supply deficiencies to the supervisor.

Orient and remind staff/volunteers on proper Kettle handling and duties as required.
Supervise, support and assign (as required) staff and/or volunteers throughout the Campaign.
Visit locations during shift changes and intermittently.
Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis).

Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
Respond to questions/queries from potential donors regarding SA ministries and programs.

Promote, coordinate, and oversee the activities of Christmas Kettle Campaign Worker staff and/or volunteers.
Oversee the operations of the Christmas Kettle campaign including orientation, scheduling and support of staff and/or volunteers.
Will participate in recruitment of kettle worker staff and/or volunteers.
Orientation and performance management of kettle worker staff and/or volunteers.
Coordinate the schedule for kettle staff and/or volunteers and respond to emergency absences, etc.
Foster and maintain positive working relationships with kettle sites.
works with a list of volunteers, clubs, churches, and businesses to assist in filling volunteer positions
Promotes the campaign through community presence, social media, phone calls, etc
Strengthens relationships with management and leadership at all kettle locations and is responsible to act as a liaison, providing support as needed
Prepares and makes bank deposits and tracks and records statistical data as required
Coordinate the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations; may deliver and pick-up kettles in an emergency situation.
Host at a kettle as required ensuring necessary coverage for breaks, etc.
Ensure that kettle locations have adequate supplies of literature etc.
Record statistical data and prepare weekly time sheets as required.
Supports other aspects of christmas programming if needed (ie. food and toy program)
Post campaign; organize retrieval of all equipment/supplies from various kettle locations.
Provides post campaign support to ensure transition to future campaigns
Ensures donors, volunteers, and all partnerships are thanked and invitations are given to appreciation events
Represent the salvation in a positive, professional manner
reports directly to senior leadership
Perform other related duties as required.

WORKING CONDITIONS:

This is a weekly 32-hour temporary position
Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break.
Flexibility in scheduling is required, as the hours may increase as per operational requirements.
Work environment is typically in malls/stores
Standing for long periods will be required and exposure to cold weather
Required to wear appropriate Salvation Army identification.
Local travel is associated with this position.

Education, Qualifications and Certifications:

Completion of high school.
Post Secondary experience may be an asset

Experience and Skilled Knowledge Requirements:

A minimum of one year of related experience or working in customer service.
Money handling experience is an asset.
Experience in office administration.
Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL).
Previous fundraising and supervisory experience
Experience working and leading volunteers will be an asset
Valid Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

Skills and Capabilities:

Excellent interpersonal skills, integrity, and adaptability.
Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills.
Ability to lift/move 9 to 12 kgs (20 – 25 lbs.)
Enthusiastic Team Player with excellent communication and interpersonal skills.
Strong customer service skills; enjoy liaising and working with people of all ages and abilities.
Exhibit good listening skills, have strong oral/written communication skills.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Honest, courteous, and punctual; prepared to act in the best interest of employer.
Represent the organization in a positive, professional, and engaging manner.
Attentive listening skills for supervision, coaching, and conflict resolution.
Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

The Kettle Coordinator oversees Christmas Kettle locations, managing staff and volunteers to ensure effective fundraising operations. They are responsible for scheduling, equipment delivery, secure money handling, and maintaining positive relationships with community partners.

Requirements

Candidates must have at least one year of experience in customer service, office administration, or supervision, along with proficiency in Microsoft Office. A valid driver's license and access to a personal vehicle are required for local travel between sites.

Skills

Supervision
Customer service
Volunteer management
Money handling
Office administration
Microsoft Word
Microsoft Excel
Fundraising
Communication
Problem solving
Analytical skills
Scheduling
Conflict resolution
Time management
Data entry

Visa sponsorship

Not detected in the job text

Keywords

Christmas Kettle Campaign
Fundraising
Volunteer Coordination
Supervision
Customer Service
Money Handling
Office Administration
Microsoft Word
Microsoft Excel
Scheduling
Data Entry
Conflict Resolution
Non-profit
Community Outreach
Logistics
Inventory Management
Reporting
Time Management
Interpersonal Skills
Driver's License

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