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The Salvation Army Canada and Bermuda Territory

Residential Worker

Hamilton, ON, Canada

Job type: Full-time
Apply by: Oct 6, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Job Title: Residential Worker

Status/Position Type: Perm Full-time

Compensation: $20.93 per hour as per Collective Agreement

Ministry Unit: Hamilton Booth Centre, 94 York Blvd, Hamilton

APPLICATIONS ACCEPTED BY:

Attention: Amy Claus, Program Manager

Position Purpose Summary:

In compliance with the Mission Statement of The Salvation Army Hamilton Booth Centre, to minister to

those in need and other persons affected by homelessness by practical assistance through a

demonstration of Christian love and concern. Under the direction of the Program Manager, the Residential

Worker will provide a service to residents/clients by ensuring their safety while interacting in a positive,

supportive manner, make referrals to other day staff as appropriate and to protect the property of The

Salvation Army Booth Centre.

This is a permanent full-time position with 40 hours per week. Flexibility in scheduling is required. The

work schedule is determined in consultation with your supervisor and may vary according to requirements

of responsibility. Applicable shifts include a ½ hour paid meal break.

Shifts: 11:00pm to 7:00am, Sunday to Thursday

ACCOUNTABILITIES:

Service Responsibilities

Conduct initial screening of client seeking admission ensuring individual behaviour is of

acceptable standard per Policy and Procedure manual.

Complete client intake by assisting the client complete the Social Services intake form

(pink sheet).

Compare pink sheets to client file card, update or commence new card.

Using discretion, depending on which shift you are working, provide meal tickets (or

prepared bag lunches) according to approved procedures.

Complete hourly security rounds of Main floor, Dining Hall, Kitchen and Dorms. Checking

washrooms, stairwells, fire exits and doors.

Complete security rounds of exterior of the Centre, checking the parking compound,

exterior fire escape hourly.

Record activities and incidents occurring during shift in a factual and concise manner using

Log Book and/or Incident Book.

Answer telephone and provide inquirer with necessary direction.

Maintain cleanliness of Front Desk area inside and out, including the area where the food

is stored.

Contact emergency service personnel (ambulance and police) when needed.

Complete incident reports, statistics/cash report before completing shift.

Maintain confidentiality with regard to clients/staff and Centre’s records.

Work closely with and carry out tasks assigned to you by your supervisor.

When necessary, call in relief workers according to procedures using on-call list.

Bed checks to be done according to approved procedures (nights).

Must fully participate in our Harm Reduction Program which includes but not limited to:

providing safe supply, education and client centred supports.

Organizational Responsibilities

Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures

Manual.

Meet with Program Manager for supervision as scheduled.

Engage in formal evaluation sessions with the Program Manager at six and twelve months

in the first year and annually thereafter.

Model appropriate qualities for this position – i.e., self-motivation, punctuality, and personal

hygiene.

Commit to and sign the agency and clients’ confidentiality form.

Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training

workshops and conferences, as authorized by the Centre.

Work within mandate and mission of the Salvation Army.

Represent The Salvation Army Booth Centre in a professional manner.

Perform other duties as required.

WORKING CONDITIONS:

May work with potentially aggressive clients.

Providing safer supplies through our Harm Reduction Program

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

Post-Secondary Education preferred and/or a combination of education and related life

experience

Possess current WHMIS, First Aid and CPR certificates.

Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

Competent on computer equipment such as Windows, Microsoft Office, HIFIS etc.

Demonstrates knowledge of Community-based resources.

SKILLS AND CAPABILITIES:

Excellent oral and written communications skills and effective interpersonal skills.

Ability to establish and implement goals and plans for self and clients.

Maturity and ability to exercise sound judgement.

Ability to work with socially disadvantaged people who may often harbor resentment and

anger.

Demonstrated ability to work both independently and under supervision.

Ability to lift/carry up to forty pounds.

Ability to undergo applicable screening and background checks successfully that are

satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse

Registry) and provide an original copy of a Background Check with vulnerable

sector screening.

Ability and willingness to develop an understanding and support for the mission and

purpose of The Salvation Army in Canada and its implications as related to position

responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you

are contacted to participate in an interview or screening process, please advise us if you require

accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Acc

ommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to

discuss this with you.

Compensation:

The target hiring range for this position is $20.93 to $20.93 with a maximum of $20.93.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

Apply About employer

More about this job

Responsibilities

The Residential Worker ensures the safety and well-being of residents at the Hamilton Booth Centre by conducting security rounds, managing intakes, and providing supportive interactions. They also maintain facility cleanliness, document activities, and assist with the organization's Harm Reduction Program.

Requirements

Candidates should have post-secondary education or equivalent life experience, along with current First Aid, CPR, and WHMIS certifications. Proficiency in computer software and the ability to work with socially disadvantaged populations are essential.

Skills

Client intake
Security rounds
Crisis intervention
Harm reduction
Record keeping
Communication skills
Interpersonal skills
Computer literacy
Microsoft Office
HIFIS
First Aid
CPR
WHMIS
Conflict resolution
Facility maintenance

Visa sponsorship

Not detected in the job text

Hiring contact

Amy Claus

Keywords

Residential Worker
Social Services
Homelessness
Harm Reduction
Security
Intake
First Aid
CPR
WHMIS
HIFIS
Microsoft Office
Case Management
Crisis Support
Community Resources
Non-profit
Facility Management
Incident Reporting
Confidentiality
Safety
Client Support

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