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The Salvation Army Canada and Bermuda Territory

Shelter Services Supervisor

London, ON, Canada

Pay: The target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00.
Job type: Full-time
Apply by: Sep 28, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

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Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Sunday- Thursday Various Hours

POSITION PURPOSE SUMMARY: The incumbent is responsible for the direct supervision and performance guidance of the shelter staff team to ensure timely and consistent service delivery. Responsible for the direct supervision of all Shelter Support Workers, Front Desk and Security employees.

Accountabilities:

General

Support and apply on a consistent basis the principles of the Housing First philosophy

Participate in the review and revision of relevant policies and procedures.

Ensure the effective communication of overall client services including shift change information exchange, database, staff meetings, client meetings, memos etc.

Prepare timely, accurate statistical and operational reports as required for internal and external reporting purposes.

Participate in the development of person-centered, trauma and violence informed approaches and services

Ensure that documentation and files are up to date and properly maintained

Ensure a thorough and complete transfer process is in place and adhered to

Ensure that policy and procedures are adhered to during day-to-day operations

Ensure that client/case management process is maintained, and information is documented in an accurate and timely manner and shared in compliance with policies and procedures

Ensure appropriate liaison with outreach/community workers who come into the Centre of Hope to provide service

Implement appropriate safety and security procedures as necessary

Adapt a flexible approach to problem solving issues and situations that arise, participating in regular scheduled and flexible on call duties. This may involve phone, email and in person consultation after regular business hours.

Coordinate storage and retrieval of personal items, jointly with Environmental Services Director

Provide referrals or general information to community members

Work cooperatively with other Centre of Hope programs and activities to best serve the people we support

Human Resources

Participate in hiring, orientation and employee development; provide ongoing, consistent coaching, performance feedback, and manage the performance of staff in consultation with the Program Manager/Director.

Ensure that all mandatory staff training including but not limited to First Aid, CPR, and Non Violent Crisis Intervention etc. is up-to-date; identify staff training needs.

Ensures appropriate training is accessible for direct reports employees; identifying any training needs.

Develop educational opportunities and plans.

Conduct regular staff meetings to review operational effectiveness, changes in policies and procedures, Health and Safety review, and to provide in-service training.

Ensure that the HR database is updated in an accurate and timely manner.

Ensure that probation and performance reviews are completed, in a timely manner.

Understand and comply with the union contract.

Responsible for preparing, posting, and maintaining staff schedules and ensuring staff coverage.

Coordinate, supervise and ensure that all processes and expectations as outlined in the Student Placement Policy.

Responsible for preparing staff schedules and ensuring appropriate staffing at all times, approving staff absences (i.e. vacation time), and approving time sheets.

Provides supervision to direct reports ensuring they receive proper supervision and evaluation within their positional description.

Identifies job vacancies and follows the Centre of Hope hiring procedures

Health and Safety

Responsible to maintain a level of competency and understand Sections 25 and 26 of the OHSA.

Ensures that the measures and procedures prescribed (OHSA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace

Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Ensures that the equipment, materials and protective devices as prescribed (OHSA) are provided and maintained in good condition

Performs daily workplace inspections, providing daily reports to the Health and Safety Coordinator

Conducts information sessions and/or training regarding workplace health and safety with their employees, and ensures that employees attend any organization-wide health and safety training (such as WHMIS, First Aid, NVCI)

Ensures that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable

In conjunction with the Human Resources Department, ensures the steps in the Early and Safe Return to Work Program are followed as required

Performs employee safety observations, correcting substandard acts or conditions and commending employee health and safety performance

Works cooperatively with the Environmental Services Manager to ensure the Shelter Services Department is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary

Participate in Health & Safety related accidents and injury investigations, as needed;

Monitor and report regularly any concern regarding adherence to the acceptable health standards and that physical property is maintained, arranging for repairs as necessary

Organizational Responsibilities

Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.

Maintain information in confidence as required

Participate as an active and responsible team member

Participate in supervision and regular performance reviews/evaluations as required.

Treat the property of The Salvation Army with due care and caution

Act in the best interest of the employer at all times

Complete all duties in accordance with the principles, standards and policies and procedures of The Salvation Army London Centre of Hope.

Network with other Salvation Army programs and other community agencies

Participate in regular supervision and performance appraisal process.

Participate as an active and responsible team member in all work groups as assigned

Represents The Salvation Army London Centre of Hope on various committees and work groups as determined by the Executive Director

To treat the property of The Salvation Army with due care and caution

Represent the organization in a professional manner, acting in the best interest of the employer at all times 5. Communication

Foster a positive working relationship with all levels of employees, leadership, Union Representation and Divisional / Territorial Headquarters.

Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required

Perform other position related duties as required.

This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the incumbent. This position description will be reviewed by the employee and supervisor on a regular basis. Amendments can be made at any time at the discretion of the employer. The above responsibilities must be discharged in accordance with the Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian Standards of conduct.

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

This position reports directly to the Shelter Services Manager.

WORKING CONDITIONS:

The Supervisor will set the hours of work and work schedule.

The Centre of Hope is a 24/7 operation and as such the hours of work vary according to requirements of responsibilities –weekend, overnight and evening work may be required and a willingness to adjust the weekly work schedule in order to better service the clients is required.

Required to participate in regularly scheduled on-call duties, flexibility is required. This may involve phone, email and in person consultation after regular business hours.

An original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or a local police detachment.

May require screening through The Salvation Army Abuse Registry

Support for and an understanding of the mission and purpose of The Salvation Army in Canada Normal hours of work – may vary as per operational requirements and responsibilities, and includes a ½ hour paid meal break where applicable.

EDUCATION AND EXPERIENCE QUALIFICATIONS: Education, Qualifications and Certifications:

Degree/Diploma in Human Services or Social Services Experience and Skilled Knowledge Requirements

Minimum three (3) years’ experience in the field of social services; supervisory/management skills and the ability to lead, coach and motivate Skills and Capabilities:

Ability to deal effectively with all managers and staff and create a working climate that is positive and mutually supportive

Experience working with a diverse population, including mental health and addictions, is an asset

Knowledge of and proven ability to link with community resources

Demonstrated ability to use sound judgment when making decisions

Must have strong organizational, interpersonal, communication and planning skills

Strong computer skills including a working knowledge of Microsoft Office

Excellent oral and written communication skills

Ability to follow detailed instructions • Self-motivated and disciplined

Excellent clerical skills

Demonstrated ability to work within a shared database

Must have or be willing to attain First Aid/CPR, Non-Violent Crisis Intervention training.

Demonstrated ability to work in a multi-disciplinary team environment and a Leadership Group Model

Understanding and support for a Housing First philosophy and issues relating to housing stability for vulnerable population groups

Normal location of work is at: 281 Wellington Street, London, ON N6B 2L4 and out.

Compensation:

The target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

The Shelter Services Supervisor is responsible for the direct supervision and performance guidance of the shelter staff team to ensure consistent service delivery. They also oversee daily operations, health and safety compliance, and the implementation of person-centered, trauma-informed care.

Requirements

Candidates must possess a degree or diploma in Human Services or Social Services and at least three years of experience in the social services field. Strong leadership, organizational, and communication skills are required, along with the ability to work in a 24/7 multi-disciplinary environment.

Skills

Staff supervision
Performance management
Crisis intervention
Housing first philosophy
Case management
Health and safety compliance
Conflict resolution
Staff scheduling
First aid
CPR
Trauma-informed care
Operational reporting
Interpersonal communication
Microsoft office
Team leadership
Database management

Benefits

Paid meal break

Visa sponsorship

Not detected in the job text

Keywords

Shelter services
Social services
Housing first
Trauma-informed care
OHSA
First aid
CPR
Non-violent crisis intervention
WHMIS
Staff supervision
Performance management
Case management
Health and safety
Microsoft office
Database management
Community outreach
Vulnerable sector screening
Operational reporting
Team leadership
Conflict resolution
Scheduling
Policy development
Human resources
Incident investigation
Client services
Non-profit
Christian standards
Facility maintenance
Referral services
Multi-disciplinary team

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