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The Salvation Army Canada and Bermuda Territory

Store Manager

Kitchener, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 2, 2026
Experience: 3 years of progressive experience in retail
Posting language: English
Posted: Oct 19, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

This position is located at 563 Highland Road West, Kitchener, On. Starting salary is budgeted to be between $52,228.81 and $62,228.81, depending on skills and experience.

POSITION PURPOSE SUMMARY:

The role ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in-store donations.

ACCOUNTABILITIES:

The incumbent may perform all, some, or similar range of duties.

Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards
Hire, orientate, train, evaluate, recognize, discipline, and terminate based on Territorial/National standards
Manage health and safety, labour & employee relations, and other related issues at a store level
Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors’ stock
Plan store layout to attract customers including window displays and merchandise displays
Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records
Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
Ensure in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)
Prepare financial and other requested reports to the National and Regional offices (sales reports, staffing costs, payroll data, etc.)
Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
Responsible to plan, organize, direct, and control all store operations
Help store associates make connections with the customers and demonstrate a value driven workforce

Role Competencies:

Results driven
Developing direct reports
Building effective teams
Managing and measuring work/systems
Motivating others
Process Management
Time Management Performs other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:

Internal: Retail District Managers, other Retail Store Managers and store team External: Guests, donors, vendors, community store partners

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

Reports directly to the District Manager. Direct reports: Supervises a team of Sales Associates of different levels: responsible for hiring, terminating or making disciplinary decisions, directly supervise 20 or more full-time, part-time, and/or volunteers, provide direction concerning current tasks or consult in assignments. This is a union location, experience interpreting and following a collective bargaining agreement preferred.

FINANCIAL AND MATERIAL MANAGEMENT:

Considerable material responsibilities.
Establish and manage in-store budget within guidelines
Execute budgetary objectives by attaining sales margins
Maintain staff cost ratios, and profit objectives as establish by the region
Ensure nightly sales are deposited into the appropriate financial institution
Analyze store financial statements and strategize appropriate action to attain financial goals and monitor the cost of goods (i.e., buying products from warehouse, tracking costs associate with product, etc.)

WORKING CONDITIONS:

This is a permanent full time position

Typical retail selling floor environment
Back room sorting and stock warehousing with consideration for safety factors
Frequent exposure to fumes and dust and temperature fluctuations
Flexibility in personal work hours required
Frequent amount of interpersonal conflict dealing with customers, volunteers, students and/or employees
Work is varied with periods of repetitive tasks
Attention must be applied for accuracy when preparing financial documentation and staff scheduling
Would need to be accessible in emergency situations as they arise.
May be required to work overtime, as needed.
Working outside of business hours - yes; store hours will drive the nature of this role's work: usually 9AM - 9PM, but time may vary for different stores based on the business needs.
Work outdoors – rarely.

All Salvation Army NRO employees are required to wear safety shoes at all times in all Store and DRC locations.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications:

Experience working in a Unionized environment is preferred.
Completion of College Diploma in Business Retail Management or equivalent an asset
Basic accounting skills required
First aid training required or willing to learn in-house
Working knowledge of Microsoft Office applications

Experience and Knowledge:

3 years of progressive experience in retail
Thrift retail experience would be an asset
Fashion background would be an asset
Microsoft Office – PowerPoint, Excel, Word required
Experience working for Not for Profit/Charitable and retail experience is an asset

Skills and Capabilities:

Communication, organizational, problem-solving, relationship management, negotiation skills are required
Attention to details
Ability to lead and develop a team

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Compensation:

The target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

Direct store operations to achieve sales and profit objectives while maintaining customer service, merchandising, inventory, safety, and donation-processing standards. Lead and develop store staff, manage budgets and financial reporting, and coordinate with Salvation Army teams and community partners.

Requirements

Requires three years of progressive retail experience, basic accounting skills, Microsoft Office proficiency, and strong communication, organizational, problem-solving, and team leadership abilities. A college diploma in Business Retail Management or equivalent, unionized-environment experience, thrift retail experience, and fashion experience are assets; first aid training is required or can be learned in-house.

Skills

Retail Operations Management
Sales Target Management
Budget Management
Inventory Control
Merchandising
Customer Service
Staff Hiring and Development
Team Leadership
Labour Relations
Health and Safety
Financial Reporting
Basic Accounting
Microsoft Office
Communication
Problem-Solving
Negotiation

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Sales Targets
Customer Service
Merchandising
Marketing
Public Relations
Inventory Control
Donation Processing
Staff Training
Hiring and Employee Relations
Collective Bargaining Agreement
Health and Safety
Budget Management
Sales Margins
Financial Reporting
Basic Accounting
Microsoft Office
PowerPoint
Excel
Word
First Aid
Thrift Retail
Fashion Retail
Emergency and Disaster Services
Team Leadership
Store Layout
Payroll Data

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