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Added 3 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11680
Added 3 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11680
Added 3 mins ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11681
Added 3 mins ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11681
Added 3 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11680
Added 3 mins ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with extensive experience managing large-scale, complex, high-profile, and high-risk I&IT projects within enterprise or public-sector…
Added 3 mins ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with extensive experience managing large-scale, complex, high-profile, and high-risk I&IT projects within enterprise or public-sector…
Added 3 mins ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with extensive experience managing large-scale, complex, high-profile, and high-risk I&IT projects within enterprise or public-sector…
Added 3 mins ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 3 mins ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 3 mins ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 49 mins ago
W
Manager, Supply Chain
Worley
Markham, ON
- Full-time
Reporting functionally to the Supply Chain Director, the Supply Chain Manager is responsible for managing and coordinating integrated supply chain activities from planning through execution…
Added 1 hour ago
NS
Human Resources Business Partner - People Services
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…Services team is integral to the support of the human resources service delivery…
Added 1 hour ago
WC
Manager, Maintenance - Building Services & Capital Projects (2026-323-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
The Manager, Building Services & Capital Projects, is accountable to the Senior Director, Housing Operations. The Manager of Building Services & Capital Projects is responsible for the…
Added 1 hour ago
TC
Maintenance of Rolling Stock Manager
Transdev Canada
Brampton, ON
- $115,000 to $145,000 CAD / year
- Full-time
Plan, oversee, and be accountable for the day-to-day management of the LRV maintenance, cleaning and service delivery to achieve reliable service, corporate objectives, and KPI’s, including…
Added 1 hour ago
Senior Manager, Change & Operational Readiness, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
The Senior Manager, Change & Operational Readiness will lead the integrated business change and operational readiness agenda for the High Value Wires Modernization Program. Embedded within…
Added 1 hour ago
TC
Maintenance of Rolling Stock Manager
Transdev Canada
Brampton, ON
- $115,000 to $145,000 CAD / year
- Full-time
Plan, oversee, and be accountable for the day-to-day management of the LRV maintenance, cleaning and service delivery to achieve reliable service, corporate objectives, and KPI’s, including…
Added 1 hour ago
IH
Senior Strategic Business Advisor
Interior Health Authority
BC · British Columbia, Canada
- Full-time
Supports the Manager in the review and development of contract processes for complex or new service delivery models to ensure that new processes are strategically appropriate.
Added 1 hour ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
Partner with the Service Manager on resourcing and timelines
Added 1 hour ago
H
Branch Manager II
Hertz
Calgary, AB
- Full-time
The Branch Manager is responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all…
Added 1 hour ago
FH
Administrative Support Clerk, Mental Health and Substance Use Services
Fraser Health
Abbotsford, BC · Mission, BC
- Part-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families, the Administrative…
Added 1 hour ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
The IT Service Desk Analyst is part of Citco's global IT Service Delivery function, supporting internal business users and, where applicable, external clients. The analyst handles incidents…
Added 1 hour ago
EG
Event Producer - Hybrid (Project-Based)
Encore Global
Brampton, ON
- Full-time
…responsible for relaying all pertinent information to the Account Manager. The Event Producer reports to the Director, Event…
Added 2 hours ago
WC
PT Pharmacy Assistant
Walmart Canada
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- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 2 hours ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
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- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…

The Salvation Army Canada and Bermuda Territory

Support Worker

Victoria, BC, Canada

The target hiring range for this position is $26.95 to $27.45 with a maximum of $27.95. · Full-time

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Job details

Pay: The target hiring range for this position is $26.95 to $27.45 with a maximum of $27.95.
Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Front Desk Duties

Receives clients and visitors in a pleasant courteous manner and arranges for registration in accordance with established procedure;

Conscientiously observes the confidential nature of the agency's service to its clients (Transients, Long Term, ARC & CRF);

Accepts mail delivery, sorts out and distributes Clients mail, and forwards all remaining mail to the Administrative Assistant;

Operates a multiple line switchboard/intercom and maintains accurate records/message taking for incoming calls and forwards same to respective staff and/or clients;

Ensures the Front Desk Office is clean and organized to Victoria A.R.C. standards;

Monitors access to the Victoria A.R.C.;

Monitors Sign In/Out and release conditions of CRF clients;

Records pertinent information including financial and incident, accurately and according to policy on shift activity log & other recording systems;

Monitors adherence of clients to Victoria A.R.C. rules and regulations;

Does intake for new clients and ensures that intake forms are accurately completed and intake procedures are followed;

Makes general assessment of clients to determine suitability for Victoria A.R.C. residency (i.e. obvious mental/physical impairment that would preclude residency);

Assists where possible and when appropriate, in referring clients to resources & supports;

Provides clients access to their medication and follows all procedures and policies related to resident medication;

Maintains and updates client Registry;

Accepts and records payments and balancing cash;

Controls access to the Front Desk area and ensure equipment, medication, information and supplies are safe and secure;

Attendant Duties

Acts as a mobile secure and supportive presence monitoring the 1st 2nd and 3rd floors for resident behaviour as well as basic structural and operational conditions as per Policies and procedures.

Receives and interacts with residents and visitors in a pleasant courteous manner;

Provides accurate information and client-centered support to meet the needs of the residents and visitors, in accordance to Victoria A.R.C. Policies/Procedures;

Ensures that residents and visitors are respecting and adhering Victoria A.R.C. Policies & Procedures;

Maintains a client focused attitude to support and interact with the residents at the ARC;

Conscientiously observes the confidential nature of the agency's service to its residents and visitors;

Maintains a calm and secure atmosphere in the residence through quiet unobtrusive presence;

Conducts and monitors building Health, Safety, Security and Surveillance including disposal of drug paraphernalia, removal of beverage containers and other hazardous materials.

Provides information and feedback regarding resident, security and facility concerns to the Manager;

Represents The Salvation Army to the public in a courteous and professional manner;

Monitors access to and security of, the Victoria A.R.C.;

Conducts regular rounds of the Victoria A.R.C. & conducts bed checks;

Records pertinent information according to policy on appropriate logs & other recording systems;

Reports observed maintenance needs in accordance with agency procedures;

Keeps an inventory of all supplies used or required;

Performs room pack-outs and securely stores resident personal belongings according to policies & procedures;

Keeps Program Department storage area organized, clean and secure;

Ensures the public areas are clean and organized to Victoria A.R.C. standards;

Performs light janitorial duties when required;

May train Casual Support Workers;

Other Duties

Must attend all staff meetings and training seminars related to agency services if requested;

Must be prepared to participate in upgrading/training at the discretion of Program Manager;

May be assigned other related duties according to agency needs at the discretion of the Residence Manager;

WORKPLACE SAFETY AND HEALTH:

Employees, volunteers and practicum students play a key role in their personal safety and health and that of their co-workers. They are required to know and comply with all safety and health rules, policies and procedures. They are responsible for following all safe work procedures and are responsible for requesting help and education whenever they are not clearly informed or are unsure of a safe work procedure. Above all, employees, volunteers and practicum students are responsible to set a good example and cooperate in all safety and health matters and initiatives. Commitment to workplace safety and health will be demonstrated by:

Understanding and following the Victoria A.R.C. Workplace Safety and Health Procedures, its rules and its regulations.

Following all safe work procedures as set out by the Victoria A.R.C. Management and the Safe Work Procedure process.

Caring for and wearing all Personal Protective Equipment provided by Victoria A.R.C. and as applicable to the task performed.

To report all accidents, incidents, dangerous occurrences, unsafe acts or conditions, near-misses and work refusals to their direct report immediately.

To inform their direct report of any workplace hazards that are identified.

To cooperate with the Victoria A.R.C. Workplace Safety and Health Committee and others involved in safety initiatives.

To participate fully in safety training and education programs.

To protect the safety of co-workers and residents and never knowingly put co-workers or residents at risk.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education and Experience Qualifications:

High school diploma or its equivalent, including courses and/or training related to Social Work & Counselling;

Diploma in Office Administration or Customer Service preferred

Training in Conflict Management, Addictions and Mental Health

A minimum of six months related experience; two years preferred

Must understand and reflect the ARC Philosophy, Standards, and Tenets;

Must possess suitable typing skills and computer literacy;

Must be calm in busy and sometimes stressful situations;

Must be well organized;

Must pass Criminal Record Check;

Must be presentable in appearance in accordance with ARC standards;

Must possess a valid class 5 Driver's License;

Must possess and maintain an active valid Occupational First Aid Certificate;

Must have effective oral and communication skills;

Good conflict resolution and problem solving skills;

Some group facilitation experience; coaching and leadership

Demonstrates flexibility and creativity;

Must have the ability to understand and be sensitive to cultural differences;

Compensation:

The target hiring range for this position is $26.95 to $27.45 with a maximum of $27.95.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

The Support Worker manages front desk operations, including client intake, switchboard duties, and maintaining accurate records. They also provide a secure presence by monitoring the facility, conducting rounds, and ensuring residents adhere to program policies.

Requirements

Candidates must have a high school diploma or equivalent with training in social work or counseling, and at least six months of related experience. A valid class 5 driver's license, an active Occupational First Aid certificate, and the ability to pass a criminal record check are mandatory.

Skills

Conflict management
Addiction support
Mental health support
Customer service
Switchboard operation
Record keeping
Intake procedures
Crisis intervention
First aid
Security monitoring
Computer literacy
Communication skills
Problem solving
Group facilitation
Coaching
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Social Work
Counselling
Office Administration
Conflict Management
Addictions
Mental Health
First Aid
Security
Surveillance
Intake
Case Management
Facility Maintenance
Client Support
Switchboard
Record Keeping
Criminal Record Check
Driver's License
Janitorial
Inventory Management
Policy Compliance
Safety Procedures
Communication
Problem Solving
Group Facilitation
Leadership
Coaching
Cultural Sensitivity
Non-profit
Christian Standards
Residential Support

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