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CC
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The Salvation Army in Canada

Caseworker

Brantford, ON, Canada

The target hiring range for this position is $23.77 to $23.77 with a maximum of $23.77. · Full-time

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Job details

Pay: The target hiring range for this position is $23.77 to $23.77 with a maximum of $23.77.
Job type: Full-time
Apply by: Nov 29, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

This is a permanent, full-time position with 40 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break.

Shifts: Sunday to Thursday, 11:00 p.m. to 7:00 a.m.

This is a Unionized position.

Accountabilities

Maintain an active caseload.
Complete an intake and assessment on each resident.
Provide problem solving/referral counselling to shelter and CRF Clients.
Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Occurrence Reports.
Contact emergency service personnel (ambulance or police) when necessary.
Maintain confidentiality with regard to clients/staff and Centre’s records.
Work closely with and carry out tasks assigned to you by your supervisor.

Working Conditions

Perform other duties as required.

May work with potentially aggressive clients.

Education, Qualifications And Certifications

University/College diploma in Social Service and/or combination of education and related life experience.
Excellent oral and written communication skills and effective interpersonal skills.
Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
Ability to work with socially disadvantaged people.
Ability to work with federal release clients to develop and carry out a life plan.
Demonstrated ability to establish and implement goals and plans for self and clients.
Demonstrated ability to work both independently and under supervision.
Demonstrates knowledge of Community based resources.
Possess current First Aid, CPR, Non-Violent Crisis Intervention certificates.
Provide an original copy of a Criminal Records Check (CRC) with vulnerable sector screening. Note: A satisfactory criminal background check is required and in addition to this The Enhanced Reliability Screening with Corrections Canada.
Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
NOTE: Alternative combinations of education and experience may be considered.

Experience And Knowledge

Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
Demonstrates knowledge of Community-based resources. SKILLS AND CAPABILITIES:
Excellent oral and written communications skills and effective interpersonal skills.
Ability to work with socially disadvantaged people who may often harbour resentment and anger.
Ability to work with federal release clients to develop and carry out a life plan.
Demonstrated ability to establish and implement goals and plans for self and clients.
Demonstrated ability to work both independently and under supervision.
Ability to lift/carry up to forty pounds
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants, however, only those candidates to be interviewed will be contacted. You must advise your managing supervisor of your intentions prior to submitting your application.

Disclaimer

This job profile is a generic, territory-wide representation of the job class and is intended for informational purposes only. It does not replace or supersede the official job description as defined in the applicable collective agreement. For specific duties, responsibilities, and terms of employment, please refer to the collectively bargained job description.

Compensation

The target hiring range for this position is $23.77 to $23.77 with a maximum of $23.77.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

Manage an active caseload, assess residents, provide problem-solving and referral counseling, and connect clients with community resources. Respond to client issues and emergencies, document shift activities and incidents, maintain confidentiality, and evaluate participants’ quality-of-life improvements.

Requirements

A university or college diploma in social services, or an equivalent combination of education and related life experience, is required. Candidates need strong communication and interpersonal skills, knowledge of community resources, relevant client-planning abilities, current First Aid, CPR, and Non-Violent Crisis Intervention certificates, and satisfactory background screening.

Skills

Case Management
Intake and Assessment
Referral Counseling
Crisis Response
Community Resource Networking
Client Goal Setting
Life Planning
Written Communication
Oral Communication
Interpersonal Skills
Confidentiality
Independent Work
Microsoft Office
Microsoft Excel
First Aid
CPR

Visa sponsorship

Not detected in the job text

Keywords

Social Services
Case Management
Caseload Management
Client Intake
Client Assessment
Referral Counseling
Community Resources
Crisis Intervention
Life Planning
Goal Setting
Quality-of-Life Evaluation
Incident Reports
Log Book
Confidentiality
Microsoft Office
Microsoft Excel
First Aid
CPR
Non-Violent Crisis Intervention
Criminal Records Check
Vulnerable Sector Screening
Corrections Canada Enhanced Reliability Screening
Shelter Services
Federal Release Clients

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