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Added 20 mins ago
AL
Sample Receipt Technician - Seasonal
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- Temporary
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- $20 CAD / hour
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Added 3 hours ago
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Brampton, ON
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Added 3 hours ago
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Airline Support Specialist - Brampton, Canada
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Job ID #32280: Ontario Works Worker II - Bilingual
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Added 17 hours ago
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The Salvation Army in Canada

Diversion Case Worker

Hamilton, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Job Title:

Diversion Case Worker

Department:

Program

Status/Position Type:

Permanent Full-Time

Compensation:

$26.39 per hour as per Collective Agreement

Unionized:

Yes

Ministry Unit:

Hamilton Booth Centre

Address:

94 York Blvd. Hamilton

APPLICATIONS ACCEPTED BY:

Apply using WorkDay via website job is advertized on

Please, no phone calls.

Position Purpose Summary:

This role is focused on individual cases helping clients find solutions to problems of social adjustment that are difficult for individuals to navigate on their own, assisting in establishing goals, monitoring progress, and preparing discharge and other plans. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

This is a permanent full-time position with 37.5 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break.

Shifts: 7:00 a.m. to 3:00 p.m., Monday to Friday

ACCOUNTABILITIES:

Service Responsibilities
Develop and maintain a caseload.
Complete an intake and assessment on each resident including VI SPDAT and Diversion tools
Provide problem solving/referral counseling to Booth Centre Shelter residents.
Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
Be available to respond to client issues in the dining hall and kitchen during meal services
Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
Contact emergency service personnel (ambulance or police) when necessary.
Maintain confidentiality with regard to clients/staff and Centre’s records.
Work closely with and carry out tasks assigned to you by your supervisor.
Fully participate in Hamilton Booths Harm Reduction Program including but not limited to: providing safer supply to residents, client centered supports and education
Must fully participate in our Harm Reduction Program including but not limited to: providing safe supply, client centered supports and education
Organizational Responsibilities
Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.
Meet with Management for supervision as scheduled.
Model appropriate qualities for this position – i.e., self-motivation, punctuality, and personal hygiene.
Commit to and sign the agency and clients’ confidentiality form.
Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre.
Work within mandate and mission of the Salvation Army.
Represent The Salvation Army Booth Centre in a professional manner.

Perform Other Duties As Required.

WORKING CONDITIONS:

May work with potentially aggressive clients.
Fully participate in our Harm Reduction Program which includes providing safer supplies
Must particiapte in our Harm Reduction Program

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

University/College diploma in Social Service and/or a combination of education and related life experience.
Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

Competent on word processing equipment such as Windows, Microsoft Office etc.
Demonstrates knowledge of Community-based resources.

SKILLS AND CAPABILITIES:

Excellent oral and written communications skills and effective interpersonal skills.
Ability to work with socially disadvantaged people who may often harbor resentment and anger.
Demonstrated ability to establish and implement goals and plans for self and clients.
Demonstrated ability to work both independently and under supervision.
Ability to lift/carry up to forty pounds.
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

Compensation:

The target hiring range for this position is $26.39 to $26.39 with a maximum of $26.39.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

Manage a caseload of shelter residents by completing intake and assessments, providing problem-solving support, setting goals, monitoring progress, and connecting clients with community resources. Support residents during crises and meal services, maintain accurate and confidential records, and participate in the centre’s harm reduction program.

Requirements

A college or university diploma in social services, or a combination of education and related life experience, is required; alternative combinations may be considered. Candidates should have strong communication and interpersonal skills, knowledge of community resources and Microsoft Office, and the ability to work with socially disadvantaged clients, respond to challenging situations, and complete vulnerable-sector screening.

Skills

Case Management
Client Intake And Assessment
Problem-Solving Counseling
Community Referrals
Goal Setting And Progress Monitoring
Crisis Response
Harm Reduction
Client-Centered Support
Confidentiality
Written And Oral Communication
Interpersonal Skills
Microsoft Office
Community Resource Knowledge
Independent And Collaborative Work

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Social Services
Shelter Services
Client Intake
Assessment
VI-SPDAT
Diversion Tools
Problem-Solving Counseling
Community-Based Resources
Referrals
Goal Setting
Progress Monitoring
Discharge Planning
Crisis Response
Harm Reduction
Safer Supply
Client-Centered Support
Confidentiality
Incident Reporting
Microsoft Office
Vulnerable Sector Screening
The Salvation Army

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