Front Line Worker
- Ottawa, ON, Canada
The target hiring range for this position is $23.52 to $23.52 with a maximum of $23.52. · Full-time
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Job details
- Pay
- The target hiring range for this position is $23.52 to $23.52 with a maximum of $23.52.
- Job type
- Full-time
- Apply by
- Experience
- Minimum 1- 3 years’ experience working with hard to serve population with addictions and/or mental health issues.
- Posting language
- English
- Posted
Original job description
Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description
Position Purpose summary:
To provide Front Line service to the Centre clients within the context of the overall Centre operations, including maintaining the security of the facility and its residents.
Accountabilities
Client Services
Governance Boards and Councils: None
MANAGERIAL/Technical Leadership RESPONSIBILITY
Education, Qualifications And Certifications
Compensation
The target hiring range for this position is $23.52 to $23.52 with a maximum of $23.52.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description
Position Purpose summary:
To provide Front Line service to the Centre clients within the context of the overall Centre operations, including maintaining the security of the facility and its residents.
Accountabilities
Client Services
- Initiate contact with clients for the purpose of being accessible/available; identifying needs; gathering information to assess further areas of need; monitoring progress of clients in working on goal plans; following established procedures, referring to appropriate Centre and community resources and advocating on behalf of the client to other Centre staff or outside resources, as requested by Manager
- Complete accurate intake and discharge procedures with the clients as needed
- Provide emergency assistance, as required and appropriate, e.g. meals and clothing
- Accept and receipt monies, donations, both cash and goods. Donations of only Men’s clothing
- Attend staff meetings and case conferences prepared to offer information regarding clients and service issues
- Implement appropriate emergency procedures as necessary
- Maintain radio contact with other residential services. This includes battery changes and radio checks as necessary
- Ensure that Centre residency guidelines are enforces impartially
- Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines
- Refer clients to Manager or Front Desk Supervisor for interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied assess)
- Provide emergency backup for other Centre services/programs
- Do rounds and security checks as indicated by Shift Statement of Duties
- Maintains such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)
- Checks facilities on rounds and notes maintenance concerns to the Manager
- Attends to any housekeeping duties, as indicated by service and shift duty list
- Participate in planning and evaluating services provided by the Centre and in any revision of the service/program
- Attend to duties outlined by program and Shift Statement of Duties
- Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB
- Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected
- Frequent amount of standing, walking, sitting, keyboarding
Governance Boards and Councils: None
MANAGERIAL/Technical Leadership RESPONSIBILITY
- Director of Program
- May deal with angry and abusive clients
- May encounter verbal abuse
- May deal with bed bugs
- May be required to deal with client overdose and other medical situations
Education, Qualifications And Certifications
- Relevant post-secondary education in social work or related field
- Minimum 1- 3 years’ experience working with hard to serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience
- Knowledge of client community
- Knowledge of community resources
- Experience administering Narcan and/or Narcan training a strong asset
- Effective communication, both oral and written
- Effective interpersonal skills
- Some computer skills in word processing and database
- Bilingual (English and French) an asset
Compensation
The target hiring range for this position is $23.52 to $23.52 with a maximum of $23.52.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
More about this job
Responsibilities
Provide front-line support to Centre clients, including assessing needs, monitoring client goals, completing intake and discharge procedures, and connecting clients with appropriate resources. Maintain facility safety and security, respond to emergencies, document incidents and service activity, and assist with support and housekeeping duties.
Requirements
Relevant post-secondary education in social work or a related field is required, along with 1–3 years of experience supporting people with addictions and/or mental health issues; student placement may substitute for work experience. Candidates should have knowledge of community resources, communication and interpersonal skills, basic computer skills, and a current Vulnerable Sector Police Reference Check; Narcan experience or training is an asset.
Skills
- Client Intake And Discharge
- Client Needs Assessment
- Case Monitoring
- Community Resource Referrals
- Client Advocacy
- Crisis Response
- Facility Security
- Emergency Procedures
- Incident Reporting
- Record Keeping
- Oral And Written Communication
- Interpersonal Skills
- Database Skills
- Narcan Administration
Visa sponsorship
Not detected in the job text
Categories
- Social Services
- Customer Service & Support
- Security & Safety
Keywords
- Social Work
- Addictions
- Mental Health
- Client Services
- Client Intake
- Client Discharge
- Needs Assessment
- Goal Plans
- Community Resources
- Client Advocacy
- Case Conferences
- Narcan
- Emergency Response
- Facility Security
- Radio Checks
- Incident Reports
- HIFIS
- Database
- Health And Safety
- Occupational Health And Safety Act
- WSIB
- Vulnerable Sector Police Reference Check
- Donations
- Housekeeping