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The Salvation Army in Canada

Front Line Worker (Full Time – Contract)

Toronto, ON, Canada

The target hiring range for this position is $26.97 to $27.66 with a maximum of $28.34. · Full-time

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Job details

Pay: The target hiring range for this position is $26.97 to $27.66 with a maximum of $28.34.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION INFORMATION

These roles are contract to run from Nov 2026 – May 2027

LOCATION: 50 Estate Drive, Scarborough, M1H 2Z1

Service Responsibilities

All Shifts

Signs in for shift and reads all Logbook entries
Take on role as Fire Captain each shift during emergency situations
Handles the admission, orientation for new intakes. Read and review house rules with new intake and complete the Triage
Ensure enforcement of house rules, including behavior modification discussions, giving/reviewing warnings and
Enter all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents on SMIS
Print out SMIS bed log at end of shift and ensure that SMIS, the bed roster and Logbook match all shift activity, and ensure SMIS Queue is up to date
Accurately records day-to-day happening using appropriate methods; maintains logbooks and completes incident reports
Keeps a record of Presto Cards distributed and confirm how many cards are remaining before and at the conclusion of the shift
Monitors the activities of the clients and maintains availability for personal, practical and moral support
Provides the clients with their stored medication having them complete the medication distribution form, including providing safe storage and recording of prescribed medication, as requested by the client.
Liaises with internal referral sources and external agencies as needed
Keep a record of meal requests and food allergies
Distribute late meals, bag lunches, coffee/tea, and serve snacks
Announce mealtimes
Oversee mealtimes and provide supervision in the serving area
Empty garbage cans as needed
Clean client sitting area for urgent spills as needed in absence of cleaning staff
Make announcements to clients as needed
Write messages for clients and notify clients accordingly
Distribute clothing and personal hygiene items as requested by the clients
Provide harm reduction resources and distribute safe use supplies as requested
Assist with receiving/organizing/storing of donated items
Respond to and direct all telephone inquiries/voicemails accordingly
Carries out wellness checks throughout the building in accordance with policies and procedures
Record all facility issues and concerns on the appropriate Work Order/Supply Order document
Assists and participates in program functions on special occasions or activities
Place used walkie talkie on charger at the end of each shift
Contact repair people as needed
Approve overnight passes, working passes and curfew extensions
Tidy front desk/intake area throughout the shift
Assist clients with any resources/referrals that may be required
Bag/label clients’ belongings and place in storage room that have been left behind according to policies and procedures
Cleaning/disinfect cots and make available for new intake in the absence of housekeeping
Perform other duties required by administration

Night Shift specific.

Complete nightly bed checks and discharge as needed, as per policy and procedure

Accountabilities

CRITICAL RELATIONSHIP MANAGEMENT

Internal

Reports directly to the Front Line Supervisor
Indirectly reports to the Assistant Director and/or the Director
Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Chaplain, Administration and the Management Team

External

Establish and maintain good working relationships with external agencies to make the appropriate referrals.

Working Conditions

The incumbent will work under the following disagreeable conditions:

Dealing with angry people
Abusive people
Verbal abuse
Isolation
Work schedule affecting lifestyle

Education And Experience Qualifications

Education, Qualifications and Certifications:

High School Graduate with a diploma in the Social Services or Human Services field.
Prior related experience, including experience with frontline work in a social service setting
Knowledge and understanding of Homelessness, Addictions Counselling and Mental Health
Certification in CPR/First Aid
Certification in Crisis Intervention
Police check clearance
Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Florence Booth House

Skills And Capabilities (examples Provided Below)

Attention to detail, problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
De-escalation skills
Possess excellent problem-solving skills
Ability to function as a team member
Basic computer and clerical skills
Fluent in written and spoken English

Compensation

The target hiring range for this position is $26.97 to $27.66 with a maximum of $28.34.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

Manage client admissions, orientations, discharges, records, and shift handovers while enforcing house rules and maintaining a safe, orderly facility. Provide practical and emotional support, distribute meals and supplies, conduct wellness checks, coordinate referrals, and respond to incidents and facility needs.

Requirements

Requires a high school education and a diploma in Social Services or Human Services, along with prior relevant frontline experience in a social service setting. Candidates should understand homelessness, addictions counselling, and mental health, and have CPR/First Aid and crisis intervention certifications, police check clearance, strong de-escalation and problem-solving skills, and fluent written and spoken English.

Skills

Attention To Detail
Problem-Solving
Analytical Skills
Integrity
Confidentiality
De-Escalation
Teamwork
Computer Skills
Clerical Skills
Crisis Intervention
Client Support
Record-Keeping
Communication
Referral Coordination
Harm Reduction

Visa sponsorship

Not detected in the job text

Keywords

Social Services
Human Services
Frontline Work
Homelessness
Addictions Counselling
Mental Health
CPR
First Aid
Crisis Intervention
De-Escalation
Harm Reduction
Client Intake
Client Discharge
SMIS
Incident Reports
Wellness Checks
Medication Distribution
Referrals
House Rules
Fire Captain
Police Check
Confidentiality
Problem-Solving
Record-Keeping

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