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Education Manager
Tsleil-Waututh Nation
BC
77,036 to 105,926 CAD / year
Full-time
Under the direction of the Community Services Administrator, the Education Manager leads the coordination and implementation of Tsleil-Waututh Nation’s education programs and annual work…
Education Manager
Tsleil-Waututh Nation
North Vancouver, British Columbia
78,577 to 108,045 CAD / year
Full-time
Under the direction of the Community Services Administrator, the Education Manager leads the coordination and implementation of Tsleil-Waututh Nation’s education programs and annual work…
Manager, Leadership & Legacy Giving
SickKids Foundation
Toronto, ON
Full-time
The Manager will act as a key member of the Leadership & Legacy Giving team, focused primarily on the growth and success of SickKids Foundation's Leadership Giving (mid-level giving)…
Supervisor, RMHC Corporate Partnerships
McDonald's Corporation
Toronto, ON
Reporting to the National Partnerships Manager, this role drives value, engagement, retention, and growth across the existing Gift-in-Kind and corporate donor portfolio, currently valued at…
Métis Justice Systems Navigator
MNA
Alberta · Grande Prairie, Alberta
Full-time
…based out of Grande Prairie. Reporting to the Métis Justice Program Manager, the successful candidate will use their knowledge of the legal system to guide Métis Albertans in navigating the…
Manager, Records & Privacy Compliance
Southwestern Public Health
St. Thomas, ON · Woodstock, ON
Oversee the secure destruction of health records according to record retention schedule in consultation with program teams and IT team.
Student Advisor
Sheridan College
Oakville, ON
Full-time
Reporting to the Manager of Student Advisement, the Student Adviser provides developmental advising support for students in any program of study or Faculty at Sheridan. As the student’s…
Housing and Support Services Manager
The Salvation Army in Canada
Victoria, BC
65,851.5 to 75,000 CAD / year
Full-time
Tracks program-related data and prepares reports in accordance with ARC and funder requirements, under the direction of the Director of Programs.
Housing and Support Services Manager
The Salvation Army Canada and Bermuda Territory
Victoria, BC
Full-time
Tracks program-related data and prepares reports in accordance with ARC and funder requirements, under the direction of the Director of Programs.
Business Data Analyst
AFL Global
Calgary, AB · Surrey, BC
Full-time
Under the general direction of the Reporting to the Manager of Data and Analytics, the Business Data Analyst will maintain and improve existing BI solutions while contributing to new…
Business Data Analyst
AFL Telecommunications
Surrey, BC
Full-time
Under the general direction of the Reporting to the Manager of Data and Analytics, the Business Data Analyst will maintain and improve existing BI solutions while contributing to new…
People & Culture Generalist
Norland
Burnaby, BC
Contract
Support the P&C Manager in delivering core programs spanning engagement, retention and talent development.
TD Insurance, Senior Event Planner - Program Lead Qc
TD
Laval, QC
Full-time
Reporting to the Manager, Events & Group Support, the Senior Event Planner- Program Lead Quebec is responsible for the strategic leadership and end-to-end management of a complex portfolio…
Senior Lead, Student Success & Academic Operations, Dean's Office - SAPL, School of Architecture, Planning and Landscape
University of Calgary
Calgary, AB
Full-time
This regular full-time (35 hours per week) position reports to the Manager Faculty Operations, Administration & Facilities and is accountable for programmatic matters. Peak periods occur…
Manager, P&C Systems
Ontario Teachers' Pension Plan
Toronto, Ontario
Full-time
The Manager, People Systems is accountable for the prioritization, enablement and ongoing support for key People & Culture (P&C) systems, ensuring solutions are fit-for-purpose, well…
Talent & Workforce Planning Manager
NFI Group Inc.
Winnipeg, MB
Full-time
Evaluate program and assessment effectiveness and use data to identify opportunities for improvement.
Talent & Workforce Planning Manager
NFI Group Inc.
Remote, Canada
Full-time · Remote
Evaluate program and assessment effectiveness and use data to identify opportunities for improvement.
Coordinator of Volunteer Development
CityKidz
Hamilton, ON
Full-time
Reporting to the Manager of Programs, the Coordinator of Volunteer Development provides strategic leadership for CityKidz' volunteer program. This role is responsible for developing and…
Executive Director, Annual Giving
Diabetes Canada / National Diabetes Trust
Toronto, ON
…giving, tribute giving, mid-level giving and digital fundraising programs. The role leads the development and execution of integrated fundraising strategies that drive donor acquisition,…
Brand & Community Manager
No Days Wasted®
Toronto, ON
Full-time
…our on-the-ground presence, and to turn both into content, data, and demand. This is not a desk job and it is not pure social media. You will be at events, building an ambassador community,…
Immigration Operations Advisor
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, Immigration Operations, the Immigration Operations Advisor serves as a strategic workforce planning advisor and subject matter expert in immigration…
Asset Management Lead
McElhanney
BC · British Columbia, Canada
Full-time
…establish levels of service one day and developing an asset dataset, lifecycle model, financial forecast, or prioritized capital program the…
Controller
Magna International
St. Thomas, ON
125,000 to 155,000 CAD / year
Full-time
Develop programs for record retention, continuous improvement, build standards and job training.
Added 12 hours ago
Loyalty & Promotions Lead
Harry Rosen
Toronto, ON · Central Office
Full-time
We are seeking an organized, detail-oriented, and proactive Loyalty & Promotions Lead to execution of loyalty programming, promotional campaigns, and marketing technology platform…
Senior Specialist, Lifecycle Marketing (18 Month Contract)
Meridian Credit Union
St. Catharines, ON · Toronto, ON
Full-time
As an in‑house subject matter expert, the Senior Specialist leverages Member data and insights to identify journey triggers, enable personalization, and drive continuous improvement through…

The Salvation Army in Canada

Housing and Support Services Manager

Victoria, BC, Canada

Full-time

65,851.5 to 75,000 CAD / year

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The manager provides direct supervision and leadership to up to 30 staff members across various housing and support programs. They are responsible for administrative functions including budgeting, payroll, and ensuring compliance with accreditation and licensing standards.

Requirements

A Bachelor's degree in human or social services is required, along with 3-5 years of progressive experience in community social services. Candidates must possess strong leadership skills and comprehensive knowledge of homelessness, mental health, and substance use issues.

Experience

2 to 5 years

Education

bachelor degree

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Staff Supervision
Program Planning
Budget Management
Crisis Management
Conflict Resolution
Case Management
Performance Evaluation
Data Analysis
Reporting
Interpersonal Communication
Microsoft Office Suite
Recruitment
Training and Development
Stakeholder Liaison
Regulatory Compliance
Operational Decision-making

Minimum pay

$65,851.50

Maximum pay

$75,000

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Housing Services
Social Services
Homelessness
Mental Health
Substance Use
First Aid
CPR
NVCI Certification
Case Management
Accreditation Standards
Licensing
Budgeting
Payroll
Staff Mentoring
Trauma-Informed Care
Evidence-Based Approaches
Emergency Shelter
Transitional Housing
Halfway House
Recovery Program
Community Support
Performance Management
Quality Control
Resource Allocation
Stakeholder Engagement
Crisis Intervention
Administrative Management
Professional Development
Social Work
Non-Profit Management

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:

1. Management Support

Provides direct supervision to up to 30 full-time, part-time, and casual employees, ensuring clarity of roles, responsibilities, and expectations.
Offers consistent leadership, guidance, and mentoring to staff to foster professional growth and maintain high standards of service delivery.
Promotes a positive, collaborative work environment built on dignity, respect, and open communication.
Establishes clear performance goals, monitors progress and provides timely feedback to support employee success.
Coordinates with other ARC departments and management to align housing programs with organizational mission, vision, and values.
Ensures staff have the tools, resources, and support required to effectively meet client needs.
Acts as a liaison between frontline staff and senior leadership, communicating concerns, challenges, and opportunities.
Upholds accountability by ensuring staff compliance with ARC policies, contractual requirements, and professional best practices.
Responds to emergencies or critical incidents within housing programs and provides leadership in problem-solving and decision-making.
Position requires on-call availability, sound judgment, strong decision-making skills, and excellent administrative capacity to manage both day-to-day operations and unexpected challenges.

2. Staffing

Ensures quality control of required documentation for all full-time, part-time, and casual Support Workers and Caseworkers, maintaining accuracy and compliance.
Oversees and documents comprehensive training and orientation for new staff, including ARC mission, policies, confidentiality, safety protocols, and agency obligations.
Collaborates with Director of Programs to develop and implement an annual training plan, ensuring all staff maintain and enhance the skills and competencies essential to their roles.
Conducts annual performance evaluations and ongoing performance reviews, supporting professional growth and accountability.
Actively recruits, hires, trains, and mentors personnel, volunteers, and practicum students.
Reviews staffing needs regularly and conducts structured interviews to select qualified candidates.
Implements strategies for employee retention, succession planning, and the creation of a skilled and resilient workforce.

3. Supervision

Provides direct supervision to all full-time, part-time, and casual housing program staff, ensuring effective delivery of services and adherence to ARC standards.
Sets clear performance targets, monitors results, and uses data analysis to identify trends and implement improvements.
Maintains professional, compassionate relationships with staff and clients, modeling integrity and respect.
Conducts quality control of reports, ensuring consistency, contractual compliance, and accuracy.
Collaborates with ARC leadership in program evaluation, development, and the implementation of service improvements.
Ensures consistent adherence to all safety and security policies and procedures.
Coaches staff through challenging situations and provides timely, effective problem-solving strategies.

4. Administration and Other Duties

Oversees administrative functions related to housing programs, including budgeting, scheduling, payroll, statistics, and reporting.
Tracks program-related data and prepares reports in accordance with ARC and funder requirements, under the direction of the Director of Programs.
Prepares and submits statistical data and reports in a timely and accurate manner.
Designs and facilitates staff training and professional development workshops as required with Director of Programs.
Monitors program budgets, resource allocations, and expenditures to ensure financial accountability.
Maintains up-to-date knowledge of accreditation and licensing standards, ensuring compliance across housing programs.
Performs other related duties as assigned, demonstrating flexibility and commitment to the ARC mission.
Plans and oversees volunteer events and staff functions (i.e., events during the holiday season in December and January, volunteer & staff appreciation).

WORKING CONDITIONS:

Office setting.
Social services building that includes emergency shelter, transitional housing, halfway house, recovery program, and community meals program.
Some travel may be required for the purposes of delivering training and professional development.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying the organization’s standards of conduct.

Education and Experience Qualifications:

Bachelor’s degree in a human or social services field.
Equivalent experience in the community social services sector, with demonstrated knowledge of community support agencies and resources, will be considered.
Comprehensive knowledge of current social issues related to homelessness, mental health, and substance use is essential.
Strong leadership, organizational, and administrative skills with proven ability to supervise staff and manage programs effectively.
Excellent interpersonal, communication, and conflict resolution skills.
Proficiency in Microsoft Office Suite and the ability to learn and utilize case management or reporting systems.
First Aid, CPR, and NVCI certification (or willingness to obtain).
TB Test required

Experience and Skilled Knowledge Requirements:

Minimum of three to five years of progressive experience in the community social services sector, preferably in housing, shelter, or residential programs.
Demonstrated experience in staff supervision, including recruitment, training, scheduling, performance evaluation, and conflict resolution.
Skilled in program planning, development, and evaluation, with the ability to ensure compliance with accreditation standards, licensing requirements, and contractual obligations.
Proven capacity to exercise sound judgment, make effective decisions under pressure, and respond to crises in a calm and professional manner.
Strong knowledge of issues related to homelessness, mental health, trauma, and substance use, with an understanding of evidence-based approaches to care.
Experience managing budgets, payroll, and administrative processes with a high level of accuracy and accountability.
Proficiency in data collection, analysis, and reporting for program monitoring and quality assurance.
Excellent written and verbal communication skills, with the ability to prepare reports, present information, and liaise with stakeholders.
Ability to build and maintain collaborative working relationships with staff, clients, community agencies, and funding partners.
Skilled in promoting a respectful, inclusive, and mission-driven environment for individuals with multiple barriers.

Skills and Capabilities:

Ability to lead, mentor, and motivate full-time, part-time, and casual staff, fostering a respectful and collaborative team environment.
Skilled in planning, implementing, and evaluating housing and shelter programs, ensuring compliance with organizational, licensing, and accreditation standards.
Demonstrates sound judgment and effective problem-solving, including crisis management and operational decision-making.
Strong verbal and written communication skills; able to engage effectively with staff, clients, community partners, and stakeholders.
Proficient in budgeting, scheduling, reporting, and resource allocation.
Understanding of homelessness, mental health, trauma, and substance use, applying evidence-informed approaches in service delivery.
Capable of designing and implementing staff training programs to strengthen skills and competencies.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
Able to manage shifting priorities, on-call responsibilities, and dynamic work environment

Compensation:

The target hiring range for this position is $65,851.50 to $82,309.50 with a maximum of $98,787.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

Apply by Oct 4, 2026

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