Find work in Canada.

557,004 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
Business Systems Analyst ITS & HR (2026-MP-24)
University of Windsor
Windsor, ON
POSITION TITLE: Business Systems Analyst – ERP Applications
Added 13 mins ago
MC
Business Analysts
MatchBox Consulting Group
Vancouver, BC
- Contract
Strengthen Business Analyst coverage across DRIVE Product Teams to support competing priorities and reduce delivery risk.
Added 13 mins ago
P
Finance Contracts Analyst
PointClickCare
Mississauga, ON
- $58,000 to $73,000 CAD / year
- Contract
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This…
Added 28 mins ago
S
Business Systems Analyst
SAIT
Calgary, AB
- Temporary
Reporting to the Business Solutions Architect, the Business Systems Analyst acts as a key liaison between business needs and technology solutions. This role combines application…
Added 28 mins ago
IT Business Systems Analyst
The Canada Life Assurance Company
London, ON · Toronto, ON
The IT Business Systems Analyst will be responsible for collection, analysis, and documentation of business requirements, needs and features, contribute to solutioning discussions and…
Added 43 mins ago
S
Application Support Analyst – Front Office Technology
Synechron
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are seeking an Application Support Analyst to provide L1/L2 application support for Front Office Investment Banking and Capital Markets technology platforms.
Added 58 mins ago
AI
Business Systems Analyst – Salesforce
American Iron and Metal
Montreal, QC
- Full-time
The Business Systems Analyst (BSA) – Salesforce acts as a liaison between business needs and the Salesforce technical solution. The BSA analyzes business processes, defines functional…
Added 1 hour ago
TC
Business Analyst
Tata Consultancy Services
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Stakeholder management and cross-functional communication
Added 1 hour ago
SP
Business Analyst 2
Surrey Police Service
Surrey, BC
- Full-time
Surrey Police Service (SPS) has an exciting opportunity for a Business Analyst 2 to join our Information Management and Technology Division, within the Corporate Services Bureau. Reporting…
Added 1 hour ago
Sr Reinsurance Business & Data Analyst
SCOR
Toronto, ON
Experience collaborating with cross-functional stakeholders and supporting operational systems, reporting environments, audits, business implementations, or operational enhancement…
Added 1 hour ago
Business and Configuration Analyst, AI
CityofOttawa
Ottawa, ON
System methodologies including requirements definition, functional design, implementation
Added 1 hour ago
R&
Business Analyst - IT III
Robertson & Company Ltd.
Waterloo, ON
- Contract
Robertson is seeking a skilled Business Analyst - IT III form to join our client in support of an existing vacancy.
Added 4 hours ago
Q
Senior Conversational Bot Engineer
Quantiphi
Canada
- Full-time
Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms
Added 10 hours ago
Customer Data and Report Analyst
Hydro One Networks Inc
Markham, ON
Requires experience in participating in cross-functional teams.
Added 12 hours ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
Role Overview: The Maintenance Repair Analyst plays a key role in strengthening fleet reliability, safety and performance for heavy-duty trucks and trailers. By connecting field expertise…
Added 13 hours ago
SM
RQ11734 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Job Title: RQ11734 – Business Analyst – Senior
Added 14 hours ago
R
Intermediate IT Business Analyst
Resonaite
Toronto, ON
- Contract
We are seeking a detail-oriented IT Business Analyst to support Enterprise Architecture and Cybersecurity initiatives, driving coordination, structured documentation, and stakeholder…
Added 15 hours ago
CC
Business Analyst, Workforce Strategy
Compass Canada
ON · MISSISSAUGA, ON
- Full-time
Now, if you were to come on board as our Business Analyst, Workforce Strategy we’d ask you to do the following for us:
Added 18 hours ago
AC
Senior Analyst Enterprise Performance
Alimentation Couche-Tard
Laval, QC
- Internship
As Senior Analyst Enterprise Performance, you will provide critical financial analysis and reporting support for enterprise-wide planning, forecasting, and performance management processes.…
Added 1 day ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
Account Expansion & Sales Track Record: Demonstrated success in prospecting, to net-new client logosCross-Functional Collaboration: Strong ability to work seamlessly alongside pre-sales…
Added 1 day ago
TC
Senior Business Analyst – Enterprise Digital Platform
TECH4SOFT Consulting
Toronto, ON
- Full-time
Are you an experienced Business Analyst who thrives in complex, multi-stakeholder environments? We're looking for a Senior BA to lead requirements analysis for enterprise platform features,…
Added 1 day ago
IC
Test Analyst
IE Consulting Club
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 2 days ago
G
Architecte en information commerciale / Business Information Architect
Genetec
Montreal, QC
- Full-time
Added 2 days ago
KL
IT Analyst – Developer
Kativik llisarniliriniq
Montreal, QC
- Full-time
Perform functional, integration, regression, user acceptance, and security testing on applications and systems
Added 2 days ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
5–8 years of experience in a Systems Analyst, Functional Consultant, or similar IT role supporting digital commerce platforms, customer portals, web applications, and large-scale…

The Salvation Army in Canada

ITSM Analyst

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40.
Job type: Full-time
Experience: 5+ years’ experience supporting or managing an ITSM process
Posting language: English
Posted: Sep 29, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service improvement. By collaborating with IT teams and stakeholders, the role helps enhance service quality, optimize IT operations, and ensure technology services support the mission and business objectives of The Salvation Army in Canada. The ITSM Analyst contributes to organizational effectiveness by monitoring performance, recommending process improvements, and supporting key ITSM functions such as Change, Incident, Problem, Asset, Configuration, and Request Management. Through these efforts, the role helps provide reliable, responsive, and efficient technology services that enable ministry and operational excellence across the organization.

Key Accountabilities:

Coordinate ITSM activities, with a primary focus on incident and Change Management, ensuring incidents and changes are managed efficiently, risks are minimized, service disruptions are reduced, and service level expectations are consistently met.
Monitor request queues, service performance, and process compliance to drive timely resolution, improve customer experience, and maintain adherence to established standards and SLAs.
Analyze process effectiveness, recurring issues, risks, and industry best practices to identify opportunities for continuous improvement and support ITIL maturity.
Design and enhance ITSM processes that improve operational efficiency, support future technology adoption, and deliver a seamless end-user experience.
Develop and maintain process documentation, knowledge base resources, business reports, and KPI metrics to support governance, transparency, and informed decision-making.
Support release management activities by coordinating release schedules, maintaining release records, validating readiness, and ensuring compliance with governance and approval requirements.
Facilitate change management and process governance activities by participating in CAB meetings, communicating change impacts, conducting audits, and coaching stakeholders on process adherence.
Collaborate with internal and external stakeholders, providing backup support to ITSM specialists and fostering accountability to achieve service excellence and organizational objectives.

Education and Work Experience Qualifications:

University Degree in a Computer and Technology field
Certificate in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support
5+ years’ experience supporting or managing an ITSM process
Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices, with working experience using ServiceNow.
Understanding of change management, release management, and IT governance frameworks, with knowledge of ITIL practices considered an asset.
Demonstrated business analysis, planning, and project coordination skills, with the ability to support operational and strategic initiatives.
Proven ability to manage multiple priorities, meet deadlines, and adapt effectively in a fast-paced environment.
Strong stakeholder management skills, including experience collaborating with vendors, suppliers, and cross-functional teams.
Excellent communication, presentation, facilitation, and relationship-building skills, with the ability to engage both technical and non-technical audiences.
Effective problem-solving, conflict resolution, and negotiation skills, with a focus on delivering customer-focused solutions and service excellence.
Highly organized and detail-oriented, with exceptional time management skills, sound judgment, and the ability to perform effectively under pressure.

Compensation:

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

Apply About employer

More about this job

Responsibilities

Coordinate ITSM processes, especially incident and change management, while monitoring service performance, request queues, compliance, and service levels. Improve and document processes, support release governance and CAB activities, report on KPIs, and collaborate with stakeholders to enhance service quality.

Requirements

Requires a university degree in a computer or technology field, an ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support certificate, and at least five years of experience supporting or managing an ITSM process. Candidates should have ServiceNow experience, knowledge of ITSM and governance practices, and strong analytical, coordination, communication, stakeholder-management, and problem-solving skills.

Skills

IT Service Management
Incident Management
Change Management
Release Management
Problem Management
Asset Management
Configuration Management
Request Management
ServiceNow
ITIL
Business Analysis
Project Coordination
Stakeholder Management
Process Improvement
Risk Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
ServiceNow
ITIL 3 Service Operation
ITIL 4 Create, Deliver & Support
Incident Management
Change Management
Problem Management
Asset Management
Configuration Management
Request Management
Release Management
IT Governance
Change Advisory Board
Service Level Agreements
Service Performance
Process Compliance
Process Documentation
Knowledge Base
KPI Metrics
Business Analysis
Project Coordination
Stakeholder Management
Risk Management
Vendor Management
Customer Experience

Report this job