Find work in Canada.

324,498 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
Associate Analyst, BP Controls Input
Canadian Tire Corporation
Toronto, ON
Full-time
…candidate evaluation, selection, and disposition, are made by human…
Added 38 mins ago
Senior Transformation Analyst
Aston Carter
Toronto, ON
Contract
The Middle & Back Office Transformation Senior Analyst supports a major transformation program by closely monitoring the design, build, testing, and readiness of future-state Operations,…
Added 38 mins ago
Senior Analyst, Tax & Corporate Development
KMK Capital Group of Companies
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
…analytical and motivated professional to join us as Senior Analyst, Tax & Corporate Development. Reporting to and working alongside the Director, Tax & Corporate Development, you will gain…
Added 39 mins ago
Marketing Manager
Sapling Financial Consultants
Toronto, ON
Full-time
…paid advertisement, word-of-mouth), and deciding how to use resources to achieve the business…
Added 1 hour ago
Workday Integration Analyst
Apptoza Inc.
Toronto, ON
Contract
We are seeking a skilled Workday Integration Analyst with hands-on experience in designing, developing, and supporting Workday integrations across HCM, Payroll, Benefits, and Recruiting…
Added 1 hour ago
Learning Management Systems (LMS) Analyst
Halton Regional Police Service
Oakville, ON
$97,000 to $108,443 CAD / year
Full-time
Position Title: Learning Management Systems (LMS) Analyst
Added 1 hour ago
Product Owner
AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company
Toronto, ON · Greater Toronto Area, Canada
Contract
We're Hiring: Product Owner / Business Analyst | Time & Attendance and Workforce Management
Added 1 hour ago
Senior Analyst, Treasury
Questrade Financial Group
Toronto, ON
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver…
Added 2 hours ago
Clinical Manager – 37.5 hours/week – Permanent
Peterborough Family Health Team
Peterborough, ON
Full-time
Effectively manages human resource issues (i.e. hiring, performance management, vacation requests, and continuing education requests) in collaboration with the Human Resources Supervisor.
Added 3 hours ago
Centralized Routing Analyst - Contract
Martin Brower
Mississauga, ON
Contract
…directed to your point of contact in the Talent Acquisition or Human Resources…
Added 7 hours ago
Analyst
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Full-time
…such as business administration, healthcare administration, human resources, data management, learning and development, application support or a related field. Experience working in a…
Added 8 hours ago
Junior Resource Strategy Analyst
AtkinsRéalis
Mississauga, ON
Full-time
The Junior Resource Strategy Analyst is responsible for supporting organizational and project resource planning by analyzing workforce demand, capacity, utilization, and staffing trends,…
Added 8 hours ago
Stagiaire analyste d'affaires en IA et automatisation / AI & Automation Business Analyst Intern
ACCA Careers
Quebec, QC
Volunteer
As a Business Analyst Intern, you will contribute to project planning, requirements gathering, stakeholder communication, and presentation of insights. You'll gain exposure to…
Added 8 hours ago
Centralized Routing Analyst - Contract
Mohebi Martin Brower Logistics LLC
Mississauga, ON
Contract
…directed to your point of contact in the Talent Acquisition or Human Resources…
Added 8 hours ago
RESEARCH SECURITY ANALYST (BAND LEVEL 8)
Memorial University, Newfoundland and Labrador
St. John's, NL
Full-time
Reporting to the Research Security Manager, the Research Security Analyst will support the advancement and implementation of research security practices at Memorial. The position will…
Added 8 hours ago
Cybersecurity Systems Engineering, Intermediate
General Dynamics Missions System International
Calgary, AB
Full-time
We’re looking for an Intermediate Systems Engineering Analyst to work with our Applications team. In this role you will help shape the evolution of the Land Command, Control,…
Added 8 hours ago
System Integration & Test, Intermediate
General Dynamics Missions System International
Ottawa, ON
Full-time
We are currently looking for a System Integration Verification & Validation Engineering Analyst, Intermediate to join our System Integration & Verification team. You will work as part of a…
Added 9 hours ago
System Integration & Test, Intermediate
General Dynamics Missions System International
Ottawa, ON
Full-time
We are currently looking for a System Integration Verification & Validation Engineering Analyst, Intermediate to join our System Integration & Verification team. You will work as part of a…
Added 13 hours ago
Senior Project Management Analyst, National Office - Audit (Toronto)
Deloitte
Toronto, ON
Full-time
As a Senioir Project Management Analyst, Audit in Calgary you will work with engagement teams to perform a wide range of transaction- and project management-related activities, including:
Added 13 hours ago
Quality and Risk Analyst in Partner Rotation - 18-month contract
Deloitte
Toronto, ON
Full-time
Deloitte Canada is seeking a Quality and Risk Analyst in Partner Rotation for an 18-month contract. The Analyst will be responsible for ensuring the quality of data in the Audit Public…
Added 13 hours ago
Cloud Operations Analyst - Operate
Deloitte
Toronto, ON
Full-time
…the provisioning, configuration, and decommissioning of cloud resources under the guidance of senior team members. The role also involves supporting backup, recovery, patching, and…
Added 14 hours ago
Coordinateur(trice) d'inventaire/Inventory Coordinator
Ryder Supply Chain Solutions
Longueuil, QC · CAN - Longueuil QC
Full-time
Added 15 hours ago
Senior Analyst, QC Compliance
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
Full-time
…Applicants are asked to make their needs/requirements known to Human…
Added 15 hours ago
Lead Harness Engineer
Government of Alberta
AB
Lead AI development team, guiding teams to deliver AI digital solutions using agile and human-centered design.
Added 15 hours ago
Junior Settlements Data Analyst
Nexus Energy
Toronto, ON
Contract
…ensure barrier-free employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require Code-protected…

The Salvation Army in Canada

ITSM Analyst

Toronto, ON, Canada

Pay: The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40.
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 5+ years’ experience supporting or managing an ITSM process
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service improvement. By collaborating with IT teams and stakeholders, the role helps enhance service quality, optimize IT operations, and ensure technology services support the mission and business objectives of The Salvation Army in Canada. The ITSM Analyst contributes to organizational effectiveness by monitoring performance, recommending process improvements, and supporting key ITSM functions such as Change, Incident, Problem, Asset, Configuration, and Request Management. Through these efforts, the role helps provide reliable, responsive, and efficient technology services that enable ministry and operational excellence across the organization.

Key Accountabilities:

Coordinate ITSM activities, with a primary focus on incident and Change Management, ensuring incidents and changes are managed efficiently, risks are minimized, service disruptions are reduced, and service level expectations are consistently met.
Monitor request queues, service performance, and process compliance to drive timely resolution, improve customer experience, and maintain adherence to established standards and SLAs.
Analyze process effectiveness, recurring issues, risks, and industry best practices to identify opportunities for continuous improvement and support ITIL maturity.
Design and enhance ITSM processes that improve operational efficiency, support future technology adoption, and deliver a seamless end-user experience.
Develop and maintain process documentation, knowledge base resources, business reports, and KPI metrics to support governance, transparency, and informed decision-making.
Support release management activities by coordinating release schedules, maintaining release records, validating readiness, and ensuring compliance with governance and approval requirements.
Facilitate change management and process governance activities by participating in CAB meetings, communicating change impacts, conducting audits, and coaching stakeholders on process adherence.
Collaborate with internal and external stakeholders, providing backup support to ITSM specialists and fostering accountability to achieve service excellence and organizational objectives.

Education and Work Experience Qualifications:

University Degree in a Computer and Technology field
Certificate in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support
5+ years’ experience supporting or managing an ITSM process
Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices, with working experience using ServiceNow.
Understanding of change management, release management, and IT governance frameworks, with knowledge of ITIL practices considered an asset.
Demonstrated business analysis, planning, and project coordination skills, with the ability to support operational and strategic initiatives.
Proven ability to manage multiple priorities, meet deadlines, and adapt effectively in a fast-paced environment.
Strong stakeholder management skills, including experience collaborating with vendors, suppliers, and cross-functional teams.
Excellent communication, presentation, facilitation, and relationship-building skills, with the ability to engage both technical and non-technical audiences.
Effective problem-solving, conflict resolution, and negotiation skills, with a focus on delivering customer-focused solutions and service excellence.
Highly organized and detail-oriented, with exceptional time management skills, sound judgment, and the ability to perform effectively under pressure.

Compensation:

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

Apply About employer

More about this job

Responsibilities

Coordinate ITSM processes, particularly incident and change management, while monitoring service performance, request queues, risks, and compliance with service-level expectations. Improve and document processes, support release and governance activities, report on KPIs, and collaborate with stakeholders to enhance service quality and operational efficiency.

Requirements

Requires a university degree in a computer or technology field, an ITIL Service Operation or Create, Deliver & Support certificate, and at least five years of experience supporting or managing an ITSM process. Candidates should have ServiceNow experience, knowledge of ITSM and governance practices, and strong analytical, coordination, communication, stakeholder-management, and problem-solving skills.

Skills

IT Service Management
Incident Management
Change Management
Release Management
Problem Management
Asset Management
Configuration Management
Request Management
ServiceNow
ITIL
Business Analysis
Project Coordination
Stakeholder Management
Process Improvement
Governance
Communication

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
ITIL
ServiceNow
Incident Management
Change Management
Problem Management
Asset Management
Configuration Management
Request Management
Release Management
IT Governance
Service-Level Agreements
Change Advisory Board
Process Documentation
Knowledge Base
KPI Metrics
Business Analysis
Project Coordination
Stakeholder Management
Vendor Management
Risk Management
Process Compliance
Service Performance
Customer Experience

Report this job