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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Strong knowledge of Agile, Scrum, hybrid delivery methodologies, project governance, risk management, and enterprise technology delivery.
Added 3 mins ago
FC
Stations Project Manager (Mechanical & Electrical)
Flatiron Construction Corp
Whitby, ON
- Other
Manages all aspects of project delivery, including subcontractor coordination, budget, and cash management for the Mechanical & Electricap scopem ensuring compliance with the project…
Added 19 mins ago
GE
Blaze Bar & Grill Line Cook - PM 5pm_ 1:30am
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…also be asked to clean kitchen equipment, organize produce delivery, train a new cook and complete inventories as required. They should expect to stand all day and work long hours in a hot…
Added 19 mins ago
GE
Buffet Cook - PM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
A Post Secondary education in a recognized Hospitality or Culinary Management program would be an asset.
Added 19 mins ago
GE
Blaze Bar & Grill Line Cook - AM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…also be asked to clean kitchen equipment, organize produce delivery, train a new cook and complete inventories as required. They should expect to stand all day and work long hours in a hot…
Added 34 mins ago
Senior Engineer - AI
Altimetrik
Vancouver, BC
…push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more…
Added 34 mins ago
Senior Analyst - Product and Industry Practice
Altimetrik
Vancouver, BC
Manager - Program Management, with Finance domain having 6-11 years of experience as a Product Owner and Product Manager.
Added 34 mins ago
Lead Analyst - Product and Industry Practice
Altimetrik
Vancouver, BC
Manager - Program Management, with Finance domain having 6-11 years of experience as a Product Owner and Product Manager.
Added 49 mins ago
S
Delivery Consultant
Slimstock
Montreal, QC
- $70,000 to $90,000 CAD / year
- Full-time
As a Delivery Consultant, you'll help our customers improve their business processes and successfully implement Slim4, our supply chain planning solution.
Added 49 mins ago
RG
Senior Finance Business Partner
RWS Group
Montreal, QC
- Full-time
The Senior Finance Business Partner (FBP) will be responsible for providing financial support to the divisional management team and for driving the financial performance of the business,…
Added 1 hour ago
CC
Education Assistant I
Calgary Catholic School District
Calgary, AB
- Part-time
- Temporary
…This support may involve activities of daily living, behavior management, and facilitating curriculum delivery, depending on student…
Added 1 hour ago
CC
Casual Education Assistant I
Calgary Catholic School District
Calgary, AB
- Part-time
- Temporary
…This support may involve activities of daily living, behavior management, and facilitating curriculum delivery, depending on student…
Added 1 hour ago
CC
Guest Teacher (Substitute)
Calgary Catholic School District
Calgary, AB
- Part-time
Knowledge of effective classroom management techniques that encompass group and individual behavior, peer influences and Christ-Centered values
Added 1 hour ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
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Saint John, NB
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A minimum of three (3) years of experience in project management or municipal project delivery, with an emphasis on process improvement and operational efficiency, is required.
Added 1 hour ago
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RMT-Massage Therapist
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West Kelowna, BC
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Educate patients and their families on recovery, prevention, and self-management strategies.
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Lillooet, BC
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Added 1 hour ago
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…of virtual care, we support the entire continuum of stroke management across the…
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Williams Lake, BC
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…to innovating, transforming and redesigning health service delivery for First Nations communities in BC. Leading with…
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Pediatrics
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…cannot be transferred to an appropriate center prior to the delivery. Babies are stabilized including respiratory support and ventilation prior to collection by the Provincial Infant…
Added 2 hours ago
HM
Psychiatry
Health Match BC
Coquitlam, BC
- Internship
…applicant is required to have training and expertise in the delivery of TMS. The psychiatrist would work collaboratively with the interdisciplinary team to effectively plan and manage care…
Added 3 hours ago
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Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you unlimited…
Added 3 hours ago
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Inventory Specialist
CareRx Corporation
Burnaby, BC
- $19 to $21 CAD / hour
- Full-time
…initiatives in the department as delegated by the pharmacy management team. T he Inventory Specialist will also report any potential issues that occur within the department as well as be…
Added 3 hours ago
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Senior Engineer, Building Electrical
BPA
Toronto, ON
- Full-time
Own key client relationships and serve as a trusted point of contact from kickoff through delivery.
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The Salvation Army in Canada

ITSM Analyst

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. · Full-time

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Job details

Pay: The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years’ experience supporting or managing an ITSM process
Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service improvement. By collaborating with IT teams and stakeholders, the role helps enhance service quality, optimize IT operations, and ensure technology services support the mission and business objectives of The Salvation Army in Canada. The ITSM Analyst contributes to organizational effectiveness by monitoring performance, recommending process improvements, and supporting key ITSM functions such as Change, Incident, Problem, Asset, Configuration, and Request Management. Through these efforts, the role helps provide reliable, responsive, and efficient technology services that enable ministry and operational excellence across the organization.

Key Accountabilities:

Coordinate ITSM activities, with a primary focus on incident and Change Management, ensuring incidents and changes are managed efficiently, risks are minimized, service disruptions are reduced, and service level expectations are consistently met.
Monitor request queues, service performance, and process compliance to drive timely resolution, improve customer experience, and maintain adherence to established standards and SLAs.
Analyze process effectiveness, recurring issues, risks, and industry best practices to identify opportunities for continuous improvement and support ITIL maturity.
Design and enhance ITSM processes that improve operational efficiency, support future technology adoption, and deliver a seamless end-user experience.
Develop and maintain process documentation, knowledge base resources, business reports, and KPI metrics to support governance, transparency, and informed decision-making.
Support release management activities by coordinating release schedules, maintaining release records, validating readiness, and ensuring compliance with governance and approval requirements.
Facilitate change management and process governance activities by participating in CAB meetings, communicating change impacts, conducting audits, and coaching stakeholders on process adherence.
Collaborate with internal and external stakeholders, providing backup support to ITSM specialists and fostering accountability to achieve service excellence and organizational objectives.

Education and Work Experience Qualifications:

University Degree in a Computer and Technology field
Certificate in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support
5+ years’ experience supporting or managing an ITSM process
Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices, with working experience using ServiceNow.
Understanding of change management, release management, and IT governance frameworks, with knowledge of ITIL practices considered an asset.
Demonstrated business analysis, planning, and project coordination skills, with the ability to support operational and strategic initiatives.
Proven ability to manage multiple priorities, meet deadlines, and adapt effectively in a fast-paced environment.
Strong stakeholder management skills, including experience collaborating with vendors, suppliers, and cross-functional teams.
Excellent communication, presentation, facilitation, and relationship-building skills, with the ability to engage both technical and non-technical audiences.
Effective problem-solving, conflict resolution, and negotiation skills, with a focus on delivering customer-focused solutions and service excellence.
Highly organized and detail-oriented, with exceptional time management skills, sound judgment, and the ability to perform effectively under pressure.

Compensation:

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

Coordinate ITSM processes, especially incident and change management, while monitoring service performance, request queues, compliance, and service levels. Improve and document processes, support release governance and CAB activities, report on KPIs, and collaborate with stakeholders to enhance service quality.

Requirements

Requires a university degree in a computer or technology field, an ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support certificate, and at least five years of experience supporting or managing an ITSM process. Candidates should have ServiceNow experience, knowledge of ITSM and governance practices, and strong analytical, coordination, communication, stakeholder-management, and problem-solving skills.

Skills

IT Service Management
Incident Management
Change Management
Release Management
Problem Management
Asset Management
Configuration Management
Request Management
ServiceNow
ITIL
Business Analysis
Project Coordination
Stakeholder Management
Process Improvement
Governance
Communication

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
Incident Management
Change Management
Problem Management
Asset Management
Configuration Management
Request Management
Release Management
ServiceNow
ITIL 3 Service Operation
ITIL 4 Create, Deliver & Support
IT Governance
Change Advisory Board
Service Level Agreements
Process Compliance
Process Documentation
Knowledge Base
KPI Metrics
Business Analysis
Project Coordination
Stakeholder Management
Vendor Management
Risk Management
Service Performance
Process Design
Auditing

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