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Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 4 hours ago
AG
Warehouse Technician (General)
Avmax Group
Calgary, AB
- Full-time
Report unserviceable parts and components to the Lead Inventory Analyst.
Added 7 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 8 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 10 hours ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an experienced Application Analyst – Intermediate with strong hands-on experience in C#, Microsoft Visual Studio, MS SQL Server, application development, database design, and…
Added 10 hours ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an experienced Application Analyst – Intermediate with strong hands-on experience in C#, Microsoft Visual Studio, MS SQL Server, application development, database design, and…
Added 10 hours ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an experienced Application Analyst – Intermediate with strong hands-on experience in C#, Microsoft Visual Studio, MS SQL Server, application development, database design, and…
Added 13 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 16 hours ago
RW
QA Compliance Analyst
Resolute Workforce Solutions
Brantford, ON
- Full-time
- Contract
We are looking for a highly motivated and energetic professional to join our team as a QA Compliance Analyst in Brantford, ON (Onsite).
Added 19 hours ago
QM
Senior Analyst, Accounts Payable & Financial Operations
Quantum Management Services Ltd.
Toronto, ON
- $42 to $48 CAD / hour
- Contract
- Experience with ERP or financial management systems; Oracle Financials experience is considered an asset.
Added 19 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 20 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 21 hours ago
AC
Warehouse Technician (General)
Avmax Careers - Canada
Calgary, AB
- Full-time
Report unserviceable parts and components to the Lead Inventory Analyst.
Added 1 day ago
J
Quality Assurance Analyst (COPY)
JobsMedia.io
Laval, QC
- Full-time
…them. This is why we are looking for an IT quality assurance analyst capable of contributing to the delivery of reliable, efficient solutions adapted to the realities of our…
Added 1 day ago
FA
Configuration Analyst - Maternity leave
FTAI Aviation
Montreal, QC
- Full-time
The Senior Configuration Analyst is responsible for managing, maintaining, and integrating processes and documentation within the Quality Management System, ensuring compliance with…
Added 1 day ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 1 day ago
J
Quality Assurance Analyst (COPY) (COPY)
JobsMedia.io
Longueuil, QC
- Full-time
…them. This is why we are looking for an IT quality assurance analyst capable of contributing to the delivery of reliable, efficient solutions adapted to the realities of our…
Added 1 day ago
J
Quality Assurance Analyst
JobsMedia.io
Quebec, QC
- Full-time
…them. This is why we are looking for an IT quality assurance analyst capable of contributing to the delivery of reliable, efficient solutions adapted to the realities of our…
Added 1 day ago
MH
Behaviour Interventionist - Abbotsford
Monarch House
Abbotsford, BC
- $21 to $23 CAD / hour
- Part-time
…team (of speech pathologists, by a Board-Certified Behavior Analyst® BCBAs, Occupational therapists and physical therapists) to clients receiving services from Monarch House. You will work…
Added 1 day ago
Analyst, Organizational Effectiveness
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Fort McMurray, AB
The Analyst, Organizational Effectiveness supports the development and implementation of human resource utilization opportunities aimed at enhancing efficiency, effectiveness, and cost…
Added 1 day ago
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Cashflow Modeling Analyst – ABS, Toronto, CA or Denver, CO
S&P Global
Toronto, ON
- Full-time
The Asset-Backed Securities (ABS) team at S&P Global Ratings in delivers independent credit ratings on structured finance transactions. The team values analytical precision, client…
Added 1 day ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 1 day ago
AC
Data Analyst
Aramark Canada
Mississauga, ON
- Full-time
The Data Analyst will support the design, integration, and continuous improvement of data solutions that connect internal systems and external partner platforms. This role transforms…
Added 1 day ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 1 day ago
BD
Business Process Analyst
Black Diamond Group
Calgary, AB
- Full-time
…a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we…

The Salvation Army in Canada

ITSM Analyst

Toronto, ON, Canada

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. · Full-time

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Job details

Pay: The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years’ experience supporting or managing an ITSM process
Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service improvement. By collaborating with IT teams and stakeholders, the role helps enhance service quality, optimize IT operations, and ensure technology services support the mission and business objectives of The Salvation Army in Canada. The ITSM Analyst contributes to organizational effectiveness by monitoring performance, recommending process improvements, and supporting key ITSM functions such as Change, Incident, Problem, Asset, Configuration, and Request Management. Through these efforts, the role helps provide reliable, responsive, and efficient technology services that enable ministry and operational excellence across the organization.

Key Accountabilities:

Coordinate ITSM activities, with a primary focus on incident and Change Management, ensuring incidents and changes are managed efficiently, risks are minimized, service disruptions are reduced, and service level expectations are consistently met.
Monitor request queues, service performance, and process compliance to drive timely resolution, improve customer experience, and maintain adherence to established standards and SLAs.
Analyze process effectiveness, recurring issues, risks, and industry best practices to identify opportunities for continuous improvement and support ITIL maturity.
Design and enhance ITSM processes that improve operational efficiency, support future technology adoption, and deliver a seamless end-user experience.
Develop and maintain process documentation, knowledge base resources, business reports, and KPI metrics to support governance, transparency, and informed decision-making.
Support release management activities by coordinating release schedules, maintaining release records, validating readiness, and ensuring compliance with governance and approval requirements.
Facilitate change management and process governance activities by participating in CAB meetings, communicating change impacts, conducting audits, and coaching stakeholders on process adherence.
Collaborate with internal and external stakeholders, providing backup support to ITSM specialists and fostering accountability to achieve service excellence and organizational objectives.

Education and Work Experience Qualifications:

University Degree in a Computer and Technology field
Certificate in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support
5+ years’ experience supporting or managing an ITSM process
Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices, with working experience using ServiceNow.
Understanding of change management, release management, and IT governance frameworks, with knowledge of ITIL practices considered an asset.
Demonstrated business analysis, planning, and project coordination skills, with the ability to support operational and strategic initiatives.
Proven ability to manage multiple priorities, meet deadlines, and adapt effectively in a fast-paced environment.
Strong stakeholder management skills, including experience collaborating with vendors, suppliers, and cross-functional teams.
Excellent communication, presentation, facilitation, and relationship-building skills, with the ability to engage both technical and non-technical audiences.
Effective problem-solving, conflict resolution, and negotiation skills, with a focus on delivering customer-focused solutions and service excellence.
Highly organized and detail-oriented, with exceptional time management skills, sound judgment, and the ability to perform effectively under pressure.

Compensation:

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

Coordinate ITSM processes, especially incident and change management, while monitoring service performance, request queues, and compliance with service levels. Improve and document processes, support release governance and CAB activities, report on KPIs, and collaborate with stakeholders to enhance service quality.

Requirements

Requires a university degree in a computer or technology field, an ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support certificate, and at least five years of experience supporting or managing an ITSM process. Candidates should have ServiceNow experience, strong ITSM and governance knowledge, and demonstrated analytical, coordination, communication, stakeholder-management, and problem-solving skills.

Skills

IT Service Management
Incident Management
Change Management
Release Management
Problem Management
Asset Management
Configuration Management
Request Management
ServiceNow
ITIL
Business Analysis
Project Coordination
Stakeholder Management
Process Improvement
Risk Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
ServiceNow
ITIL 3 Service Operation
ITIL 4 Create, Deliver & Support
Incident Management
Change Management
Problem Management
Asset Management
Configuration Management
Request Management
Release Management
IT Governance
Change Advisory Board
Service Level Agreements
Process Compliance
Process Documentation
Knowledge Base
KPI Metrics
Business Analysis
Project Coordination
Stakeholder Management
Risk Management
Vendor Management
Service Performance

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