Jobs in Canada

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Added 4 mins ago
CG
General Help, Part Time
Compass Group Canada
AB · Greater Edmonton Metropolitan Area
- Part-time
You must have a valid Food Handler Certificate or provincial equivalent
Added 4 mins ago
LH
Occupational Therapist
Lifemark Health Group
AB · Greater Edmonton Metropolitan Area
- Full-time
Apply clinical expertise and professional competence in the assessment, intervention, consultation, case management, discharge planning, education, and follow-up of clients
Added 4 mins ago
LH
Massage Therapist
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- Full-time
Educate patients and their families on recovery, prevention, and self-management strategies.
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LH
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St. Albert, AB
- Full-time
Educate patients and their families on recovery, prevention, and self-management strategies.
Added 4 mins ago
LH
Physiotherapist
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Sherwood Park, AB
- Full-time
Educate patients and their families on recovery, prevention, and self-management strategies.
Added 4 mins ago
WI
Chief Executive Officer
Winnipeg Insurance Brokers Ltd.
Winnipeg, MB
- Full-time
…all general operations of the brokerage including, financial management, service, sales and business development, vendor relations, human resources, marketing, information technology,…
Added 4 mins ago
PW
Import Agent
Priority Worldwide
Montreal, QC
- Full-time
Candidates must have authorization to work in Canada at the time of application
Added 4 mins ago
V
Senior Project Lead
ValGenesis
Toronto, ON
- Full-time
…You’ll combine strategic customer partnership with hands-on delivery, guiding customers from requirements and solution design through implementation, adoption, and continued…
Added 4 mins ago
RE
Enterprise Windows Desktop Engineer
Randstad Enterprise
Montreal, QC
- Contract
…and Laptop endpoints, including hardware, driver and firmware…
Added 4 mins ago
B
Senior Building Structural Engineer
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Manage the delivery of projects, overseeing the work of junior/intermediate engineers, EITs, and technical staff, to ensure their work is complete and conforms to all code and company…
Added 4 mins ago
Environmental Planner
GHD Group Pty Ltd
Toronto, ON
Support project managers with project delivery, budgeting, quality management, and client service activities.
Added 4 mins ago
Corporate Project Manager
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Toronto, ON
…combined with practical experience in project and construction management within an industrial environment. The role requires the ability to translate operational and business needs into…
Added 4 mins ago
Senior Project Manager Engineering
Freeport McMoRan
Vancouver, BC
…environments, working closely alongside engineering and project delivery teams, attend in-person meetings or training and may also collaborate virtually. It offers a fast-paced, corporate…
Added 4 mins ago
AC
Development Lead
Air Canada
Toronto, ON · Dorval, QC
- Full-time
The Development Lead is a senior, hands-on developer who drives sprint execution and delivery outcomes within an Agile delivery pod, and who practices AI-first, agentic engineering as the…
Added 19 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
St. John's, NL
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 34 mins ago
GO
Ferry Captain I
Government of Newfoundland and Labrador
NL · Newfoundland and Labrador, Canada
- $77,733 to $86,517 CAD / year
- Full-time
The Captain is responsible for the safe and timely delivery of ferry services, the management of the crew, and the safe and compliant operation of the vessel, sometimes in adverse weather…
Added 34 mins ago
P
Senior NetSuite Project Manager
Plative
Canada
- Full-time
…kickoff through rollout, driving stakeholder alignment, risk management, and delivery excellence at every…
Added 34 mins ago
AS
Operations Manager
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Dieppe, NB
- $50,000 to $60,000 CAD / year
- Full-time
● Monitor service delivery and support compliance with established quality standards and service-level agreements (SLAs).
Added 34 mins ago
OP
Supply Chain and Key Accounts Coordinator
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- Full-time
…account activities to ensure efficient purchasing, inventory management, order processing, and contract and pricing…
Added 49 mins ago
CO
Job ID #32356: Manager, Capital Projects & Energy Management
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Hamilton, ON
- Full-time
Provide contract and construction delivery and management services for the delivery of the retrofit, energy efficiency and new construction capital projects, including the co-ordination of…
Added 49 mins ago
CO
Job ID #32355: Superintendent Transit Vehicle Maintenance
City of Hamilton
ON · Hamilton, Ontario
- Full-time
- Temporary
At the time of application, must possess a current and valid 310T Truck and Coach Licence
Added 49 mins ago
CO
Job ID #32327: Housing Support Worker
City of Hamilton
Hamilton, ON
- Full-time
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…of participants’ needs and works to achieve optimal service delivery by reviewing all available housing options as appropriate for the situation. In addition, assessing and referring…
Added 49 mins ago
C(
PLC and Robotics Supervisor
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Lasalle, ON
- $47 to $56 CAD / hour
- Full-time
…continuous improvement, and the successful commissioning and delivery of automation systems that meet quality, safety, and performance expectations.This position will report to the Controls…
Added 49 mins ago
IO
Senior Process Safety Engineer
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- Full-time
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Added 1 hour ago
CO
Housing Follow-Up Support Worker
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The Salvation Army in Canada

ITSM Analyst

Toronto, ON, Canada

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. · Full-time

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Job details

Pay: The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years’ experience supporting or managing an ITSM process
Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service improvement. By collaborating with IT teams and stakeholders, the role helps enhance service quality, optimize IT operations, and ensure technology services support the mission and business objectives of The Salvation Army in Canada. The ITSM Analyst contributes to organizational effectiveness by monitoring performance, recommending process improvements, and supporting key ITSM functions such as Change, Incident, Problem, Asset, Configuration, and Request Management. Through these efforts, the role helps provide reliable, responsive, and efficient technology services that enable ministry and operational excellence across the organization.

Key Accountabilities:

Coordinate ITSM activities, with a primary focus on incident and Change Management, ensuring incidents and changes are managed efficiently, risks are minimized, service disruptions are reduced, and service level expectations are consistently met.
Monitor request queues, service performance, and process compliance to drive timely resolution, improve customer experience, and maintain adherence to established standards and SLAs.
Analyze process effectiveness, recurring issues, risks, and industry best practices to identify opportunities for continuous improvement and support ITIL maturity.
Design and enhance ITSM processes that improve operational efficiency, support future technology adoption, and deliver a seamless end-user experience.
Develop and maintain process documentation, knowledge base resources, business reports, and KPI metrics to support governance, transparency, and informed decision-making.
Support release management activities by coordinating release schedules, maintaining release records, validating readiness, and ensuring compliance with governance and approval requirements.
Facilitate change management and process governance activities by participating in CAB meetings, communicating change impacts, conducting audits, and coaching stakeholders on process adherence.
Collaborate with internal and external stakeholders, providing backup support to ITSM specialists and fostering accountability to achieve service excellence and organizational objectives.

Education and Work Experience Qualifications:

University Degree in a Computer and Technology field
Certificate in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support
5+ years’ experience supporting or managing an ITSM process
Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices, with working experience using ServiceNow.
Understanding of change management, release management, and IT governance frameworks, with knowledge of ITIL practices considered an asset.
Demonstrated business analysis, planning, and project coordination skills, with the ability to support operational and strategic initiatives.
Proven ability to manage multiple priorities, meet deadlines, and adapt effectively in a fast-paced environment.
Strong stakeholder management skills, including experience collaborating with vendors, suppliers, and cross-functional teams.
Excellent communication, presentation, facilitation, and relationship-building skills, with the ability to engage both technical and non-technical audiences.
Effective problem-solving, conflict resolution, and negotiation skills, with a focus on delivering customer-focused solutions and service excellence.
Highly organized and detail-oriented, with exceptional time management skills, sound judgment, and the ability to perform effectively under pressure.

Compensation:

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

Coordinate ITSM processes, especially incident and change management, while monitoring service performance, request queues, and compliance with service levels. Improve and document processes, support release governance and CAB activities, report on KPIs, and collaborate with stakeholders to enhance service quality.

Requirements

Requires a university degree in a computer or technology field, an ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support certificate, and at least five years of experience supporting or managing an ITSM process. Candidates should have ServiceNow experience, strong ITSM and governance knowledge, and demonstrated analytical, coordination, communication, stakeholder-management, and problem-solving skills.

Skills

IT Service Management
Incident Management
Change Management
Release Management
Problem Management
Asset Management
Configuration Management
Request Management
ServiceNow
ITIL
Business Analysis
Project Coordination
Stakeholder Management
Process Improvement
Risk Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
ServiceNow
ITIL 3 Service Operation
ITIL 4 Create, Deliver & Support
Incident Management
Change Management
Problem Management
Asset Management
Configuration Management
Request Management
Release Management
IT Governance
Change Advisory Board
Service Level Agreements
Process Compliance
Process Documentation
Knowledge Base
KPI Metrics
Business Analysis
Project Coordination
Stakeholder Management
Risk Management
Vendor Management
Service Performance

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Jobs in Canada