Find work in Canada.

611,879 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
CH
Full Time Breakfast Attendant-Hilton Garden Inn & Homewood Suites Ottawa Downtown-Ottawa, ON
Concord Hospitality Enterprises
Ottawa, ON
- Full-time
Ensure restaurants are properly set and well-stocked for breakfast operations prior to opening
Added 9 mins ago
KI
Marketing Communications Associate
Kujaku Inc
Cambridge, ON
- Full-time
…executive leadership team to elevate our brand presence and support our strategic expansion into the general commodities…
Added 9 mins ago
NA
FINANCIAL MANAGEMENT ANALYST
Naval Air Warfare Center Training Systems Division (NAWCTSD)
Cherry Point, AB
- Full-time
You will conduct complex financial and program analyses to evaluate costs, benefits, risks, and alternative methods for managing organizational programs and administrative operations.
Added 9 mins ago
A
Laboratory Technician
Airswift
Fort St. John, BC
- Contract
…Columbia. This position plays a critical role in supporting plant operations through accurate chemical analysis, quality assurance testing, and laboratory equipment…
Added 9 mins ago
BI
Food Service Team Member
Bento Inc.
Port Hope, ON
- $17.95 CAD / hour
- Part-time
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic…
Added 9 mins ago
O
Executive Assistant – CFO/CEO
OttoMate
Bolton, ON
- Full-time
We are seeking a highly organized and detail-oriented Executive Assistant to support the Chief Financial Officer (CFO) and Chief Executive Officer (CEO) of a leading North American…
Added 9 mins ago
KR
Corporate Senior Accountant
Kassen Recruitment
Toronto, ON
- $105,000 to $115,000 CAD / year
- Full-time
…while working closely with finance colleagues on day-to-day operations and broader…
Added 9 mins ago
ME
Electrical Maintenance and Reliability Engineer
Morson Edge
Burnaby, BC
- $65 to $72 CAD / hour
- Contract
Identify and select required spare parts to support equipment reliability and ongoing operations.
Added 9 mins ago
GW
Social Media Coordinator
Gowling WLG
Toronto, ON
- Full-time
Coordinate incoming social media requests, creative assets and approvals, and maintain the integrated social media calendar to support timely publishing across the Firm.
Added 9 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Toronto, ON
- Full-time
…capabilities and experience are captured, understood, and leveraged to support client development, revenue generation, and brand positioning, including through proposals and industry…
Added 9 mins ago
TI
Talent Acquisition Coordinator
telMAX Inc.
Markham, ON
- $50,000 to $55,000 CAD / year
- Volunteer
Support People Operations projects and other duties as assigned
Added 9 mins ago
H
Senior Advisor, Government Relations
Hatch
Mississauga, ON
- Full-time
You will support Hatch executives through professional policy / political analysis, assessing the opportunities / impact of various legislations and regulatory changes on Hatch’s operations.
Added 9 mins ago
MF
Associate, Client Services
Municipal Finance Authority of British Columbia
Victoria, BC
- Full-time
…purpose-built, best-in-class investment funds, and financial support for professional development for local government leaders. MFA achieves scale and enhances client staff capacity by…
Added 9 mins ago
GW
Social Media Coordinator
Gowling WLG
Waterloo, ON
- Full-time
Coordinate incoming social media requests, creative assets and approvals, and maintain the integrated social media calendar to support timely publishing across the Firm.
Added 9 mins ago
F
Senior DevOps Engineer
Fig
Toronto, ON
- Full-time
Experience using AI tools in operations work such as incident investigation, with the judgment to validate their output and keep their access tightly scoped.
Added 9 mins ago
KR
Controller
Kassen Recruitment
Montreal, QC
- $120,000 to $135,000 CAD / year
- Full-time
A well-established and growing organization is seeking an experienced Controller to lead its accounting operations and support the continued development of its finance function. This…
Added 9 mins ago
NB
Chief Site Reliability Developer
National Bank of Canada
Toronto, ON
- Full-time
Develop and promote automation of deployments, operations, incident management, and recovery processes to maximize operational efficiency.
Added 9 mins ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
Champion AI-driven observability, automated incident remediation (AIOps), and intelligent platform operations across multi-cloud environments to enable proactive fault resolution and…
Added 9 mins ago
FI
Trade Support Officer
FP Inc.
Toronto, ON
- $30 to $39 CAD / hour
- Contract
Responsible for working with a dynamic team processing transactions within our Securities Lending Operations team. Close coordination is required with Front Trading Desks and other internal…
Added 9 mins ago
RI
Project Director
Reliance Impact
Toronto, ON · Greater Toronto Area, Canada
- $200,000 to $225,000 CAD / year
- Full-time
Collaborate with estimating, preconstruction, and operations teams to support project pursuits, tendering, and construction planning.
Added 9 mins ago
GP
Head of Technology and Innovation
Good Protein
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Superviser les infrastructures TI, les opérations technologiques quotidiennes, la cybersécurité et la protection des données, en assurant la fiabilité des systèmes et la mise en place de…
Added 9 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Ottawa, ON
- Full-time
…capabilities and experience are captured, understood, and leveraged to support client development, revenue generation, and brand positioning, including through proposals and industry…
Added 9 mins ago
GW
Social Media Coordinator
Gowling WLG
Ottawa, ON
- Full-time
Coordinate incoming social media requests, creative assets and approvals, and maintain the integrated social media calendar to support timely publishing across the Firm.
Added 9 mins ago
NB
Wealth Associate
National Bank of Canada
Oakville, ON
- Full-time
Support investment advisors in providing superior customer service and be available to meet client requests
Added 9 mins ago
GW
Social Media Coordinator
Gowling WLG
Hamilton, ON
- Full-time
Coordinate incoming social media requests, creative assets and approvals, and maintain the integrated social media calendar to support timely publishing across the Firm.

The Salvation Army in Canada

ITSM Analyst

Toronto, ON, Canada

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years’ experience supporting or managing an ITSM process
Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

The ITSM Analyst role exists to ensure the effective and efficient delivery of IT Service Management processes, with a strong focus on incident and change management and continuous service improvement. By collaborating with IT teams and stakeholders, the role helps enhance service quality, optimize IT operations, and ensure technology services support the mission and business objectives of The Salvation Army in Canada. The ITSM Analyst contributes to organizational effectiveness by monitoring performance, recommending process improvements, and supporting key ITSM functions such as Change, Incident, Problem, Asset, Configuration, and Request Management. Through these efforts, the role helps provide reliable, responsive, and efficient technology services that enable ministry and operational excellence across the organization.

Key Accountabilities:

Coordinate ITSM activities, with a primary focus on incident and Change Management, ensuring incidents and changes are managed efficiently, risks are minimized, service disruptions are reduced, and service level expectations are consistently met.
Monitor request queues, service performance, and process compliance to drive timely resolution, improve customer experience, and maintain adherence to established standards and SLAs.
Analyze process effectiveness, recurring issues, risks, and industry best practices to identify opportunities for continuous improvement and support ITIL maturity.
Design and enhance ITSM processes that improve operational efficiency, support future technology adoption, and deliver a seamless end-user experience.
Develop and maintain process documentation, knowledge base resources, business reports, and KPI metrics to support governance, transparency, and informed decision-making.
Support release management activities by coordinating release schedules, maintaining release records, validating readiness, and ensuring compliance with governance and approval requirements.
Facilitate change management and process governance activities by participating in CAB meetings, communicating change impacts, conducting audits, and coaching stakeholders on process adherence.
Collaborate with internal and external stakeholders, providing backup support to ITSM specialists and fostering accountability to achieve service excellence and organizational objectives.

Education and Work Experience Qualifications:

University Degree in a Computer and Technology field
Certificate in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support
5+ years’ experience supporting or managing an ITSM process
Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices, with working experience using ServiceNow.
Understanding of change management, release management, and IT governance frameworks, with knowledge of ITIL practices considered an asset.
Demonstrated business analysis, planning, and project coordination skills, with the ability to support operational and strategic initiatives.
Proven ability to manage multiple priorities, meet deadlines, and adapt effectively in a fast-paced environment.
Strong stakeholder management skills, including experience collaborating with vendors, suppliers, and cross-functional teams.
Excellent communication, presentation, facilitation, and relationship-building skills, with the ability to engage both technical and non-technical audiences.
Effective problem-solving, conflict resolution, and negotiation skills, with a focus on delivering customer-focused solutions and service excellence.
Highly organized and detail-oriented, with exceptional time management skills, sound judgment, and the ability to perform effectively under pressure.

Compensation:

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

Apply About employer

More about this job

Responsibilities

Coordinate ITSM processes, especially incident and change management, while monitoring service performance, request queues, and compliance with service levels. Improve and document processes, support release governance and CAB activities, report on KPIs, and collaborate with stakeholders to enhance service quality.

Requirements

Requires a university degree in a computer or technology field, an ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support certificate, and at least five years of experience supporting or managing an ITSM process. Candidates should have ServiceNow experience, strong ITSM and governance knowledge, and demonstrated analytical, coordination, communication, stakeholder-management, and problem-solving skills.

Skills

IT Service Management
Incident Management
Change Management
Release Management
Problem Management
Asset Management
Configuration Management
Request Management
ServiceNow
ITIL
Business Analysis
Project Coordination
Stakeholder Management
Process Improvement
Risk Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
ServiceNow
ITIL 3 Service Operation
ITIL 4 Create, Deliver & Support
Incident Management
Change Management
Problem Management
Asset Management
Configuration Management
Request Management
Release Management
IT Governance
Change Advisory Board
Service Level Agreements
Process Compliance
Process Documentation
Knowledge Base
KPI Metrics
Business Analysis
Project Coordination
Stakeholder Management
Risk Management
Vendor Management
Service Performance

Report this job