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The Salvation Army in Canada

Program Analyst

Ottawa, ON, Canada

The target hiring range for this position is $31.75 to $31.75 with a maximum of $31.75. · Full-time

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Applications open in a new tab.

Job details

Pay: The target hiring range for this position is $31.75 to $31.75 with a maximum of $31.75.
Job type: Full-time
Apply by: Nov 4, 2026
Experience: A minimum of 3 years of related secretarial or administrative experience is required
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Administrative Assistant to Outreach and Housing services provides general administrative and office support to the Outreach and Housing services Programs.

Accountabilities

Prepare correspondence, reports, statements, forms, applications, and other documents, which would be sent to program management/supervisors and funders
Ensures the protection of confidential and sensitive employee, client and or program files
Schedules meetings, prepares agenda, and takes minutes as required; acts as a events planner when required (e.g., meal orders, facility bookings for group meetings on and off site. Assist in preparing meeting agendas, attend meetings, and record minutes
Builds and maintains databases (e.g., contract lists, vouchers, staff travel mileage, etc.)
May draft and prepare presentations (including PowerPoint, invitations, certificates.)
May sort, process, and verify receipts, expenditures, forms, and other documents
May perform basic bookkeeping tasks such as preparing invoices
Support in entering statistical information into program specific, and federally mandated databases
Responsible for uploading relevant documents onto online trackers, to support in knowledge transformation
Maintain Street Outreach services schedule, ensuring preplanned and sudden absences are covered
Assist with other related administrative tasks when required and assigned

CRITICAL RELATIONSHIP MANAGEMENT

The incumbent conducts routine interactions and provides clarification of information

Governance Boards and Councils: None

Internal: MU’s team members, various leadership and management teams, clients, volunteers as required

External: Community members & partners, contractors, vendors, donors

MANAGERIAL/Technical Leadership RESPONSIBILITY

This position reports directly to Manager of Outreach and Housing Services
Does not have formal people management authority
May show others how to perform certain procedures related to the administrative field and routine
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Financial And Materials Management

Regular responsibility for minor financial matters and for wise use of own resources
Controls and manages all program Receipts

Working Conditions

Working environment is typically in the office in generally agreeable conditions
May encounter upset/difficult clientele entering the building
Some limited travelling may require
The performance of the job requires frequent data entry, moderate attention when responding to phone inquiries, and detailed eye work
The performance of the job requires frequent keyboarding
Onsite support for Outreach team and Supervisory Team

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

Completion of a formal post-secondary/college program of two academic years
Alternative combinations of education and experience may be considered
undefined

Experience And Skilled Knowledge Requirements

A minimum of 3 years of related secretarial or administrative experience is required
Working basic knowledge of Office365 is required

Skills And Capabilities

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
Good oral and written communication skills
Ability to maintain a high level of confidentiality
Good decision-making and organizational skills
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
Ability to multi-task and prioritize responsibilities (i.e., good judgement)
Good interpersonal skills
Excellent organizational skills and sound judgment
Able to work cooperatively in a team setting
Ability to lift/move weights of up to 20 lbs. occasionally
If limited travelling is required using organization vehicle, a valid driver’s license and clear driver’s abstract is required
Clear Police background check
This position is part of a unionized workplace

Compensation

The target hiring range for this position is $31.75 to $31.75 with a maximum of $31.75.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

Apply About employer

More about this job

Responsibilities

Provides administrative and office support to Outreach and Housing Services, including preparing documents, managing confidential files, coordinating meetings, maintaining databases, and handling receipts and basic bookkeeping. Supports program reporting and data entry, maintains the Street Outreach schedule, and completes other administrative tasks as assigned.

Requirements

Requires completion of a two-year post-secondary or college program, or an acceptable equivalent combination of education and experience, and at least three years of related secretarial or administrative experience. Candidates need basic Office 365 knowledge, strong communication and organizational skills, sound judgment, confidentiality, and teamwork; a valid driver’s license and clear driving abstract are required if using an organization vehicle, along with a clear police background check.

Skills

Administrative Support
Office Administration
Confidentiality
Written Communication
Oral Communication
Organization
Decision-Making
Multitasking
Prioritization
Interpersonal Skills
Teamwork
Data Entry
Database Management
Meeting Coordination
Minute-Taking
Basic Bookkeeping

Visa sponsorship

Not detected in the job text

Keywords

Office 365
Administrative Support
Secretarial Experience
Confidentiality
Data Entry
Database Management
Statistical Reporting
Federally Mandated Databases
Document Preparation
Correspondence
Report Preparation
Meeting Coordination
Agenda Preparation
Minute-Taking
Event Planning
PowerPoint
Receipt Processing
Basic Bookkeeping
Invoice Preparation
Schedule Management
Records Management
Occupational Health and Safety
Police Background Check
Driver’s License
Community Outreach
Housing Services
Nonprofit Organization

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