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The Salvation Army in Canada

Residential Support Worker

Winnipeg, MB, Canada

The target hiring range for this position is $18.30 to $22.87 with a maximum of $27.44. · Full-time

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Job details

Pay: The target hiring range for this position is $18.30 to $22.87 with a maximum of $27.44.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Accountabilities

Job Description:

Safety

Ensure that members and staff work in a safe environment.
Ensure compliance with all safety rules and regulations are being adhered to by all, including but not limited to, emergency evacuation procedures, vehicle usage, transportation of members, working alone, food, medications and equipment, storage and maintenance.
Answer door and telephone during shift using proper precautions.
Provide crisis intervention for members as required.
Conduct checks to ensure the safety of the members and facility throughout their shifts.
Complete check-ins with a designated contact in accordance with Community Venture policy and procedure.
Understand and promote members’ rights and responsibilities.
Provide transportation to and from various locations while demonstrating safe driving skills.
Follow all traffic laws while driving defensively to ensure safety.
Report concerns promptly to on call person as needed.
Ensure proper lifting, twisting and reaching techniques are used during job performance.
Remain alert and awake at all times, throughout all shifts.
Use PPE provided when necessary
Health and Medical
Ensure individual’s health and medical needs are accurately attended to in a timely fashion including personal care where needed, and that all medication is properly administered and recorded.
Recognize and report concerns of abuse or neglect.
Provide emotional support for members as required.
Ensure meals and snacks are varied, attractive, nutritionally, and calorically adequate for the dietary and medical requirements of each member as recommended in the current Canadian Dietary Standard.
Person Centred Plans
Be involved in implementing individual plans.
Communicate necessary information, observations and concerns with the Director.
Provide individuals with support by gathering information on an individual’s goals and desired outcomes.
Individual Personal Development
Encourage and assist each individual to participate in daily activities in their home and community environments including reinforcing all expectations, personal hygiene, meal preparation, grocery shopping, laundry and the care of the house and yard.
Ensure that the environment of the residence is supportive, nurturing, and encourages a high degree of member involvement including decision making.
Role model appropriate behaviour and attitude supporting growth and promoting independence for the members.
Public Relations and Communication
Develop opportunities for relationships with families and the community and assist individuals’ to develop positive social interactions.
Ensure all contact with others is courteous and professional.
Treat all members and other staff with respect and dignity at all times.
Other Duties as Required

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal

Community Venture personnel from senior management to front line

External

External community contacts
Member family and care provider supports
Pre-vocational and volunteer agency contacts
Community Living disABILITY Services’ personnel
Education and health professional resources

Managerial/Technical Leadership Responsibility

Reports directly to: Residential Team Leader
Direct reports for this position: Responsible for their own time and effort only
May demonstrate work methods to new employees, volunteers and/or students.
Participate in staff meetings and training opportunities.
Be familiar with agency policy and procedures and implement into daily tasks.
As required and applicable, make suggestions that will improve efficiency, working conditions, or procedures to management.

Financial And Materials Management

Responsible for the wise use of member and program resources.
May be authorized to spend, disburse, or collect small amounts of cash.
Maintain complete records of financial transactions as per agency policies.
Assist in the completion of inventory as requested.
Responsible for the completion and secure storage of records and documentation in accordance with agency policies and procedures, Residential Care Licensing and the Department of Families’ requirements.
Record and report activities, behaviours, and any incidents which occur during the shift.
Keep accurate documentation as to program vehicle usage and maintenance.
Ensure facility is kept in accordance with agency policies and procedures, Residential Care Licensing and the Department of Families’ requirements.
Perform necessary housekeeping duties and report any maintenance issues as they arise.

Working Conditions

The incumbent’s typical work environment is a community residence, with moderate amounts of work accompanying members in the community.
The incumbent may be initially assigned to one location but may be transferred or redeployed to another location as needed, including adjustments to their designated start location.
Working conditions may be isolated, may include a work or on-call schedule affecting lifestyle, dealing with verbal abuse and angry and/or abusive people.
Overnight or out-of-town business travel is not typically expected.
Moderate exposure to hazards: domestic cleaning supplies; handling of waste (garbage), bodily fluids/wastes, sharp objects, dirt/dust/odor, hot equipment (ovens, stoves, etc.).
Minor to moderate exposure to hazards: physical attack from members, and traffic accidents when driving
Minor exposure to hazards: infectious diseases, toxic chemicals, scabies, lice and/or bed bugs, emergency response situations (fire, bomb threat, etc.) and other potentially dangerous situations

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision

and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

Completed high school, grade 12 or the equivalent
An equivalent combination of education and experience may be acceptable
Valid Manitoba Class 5F driver license
Certified Winnipeg Police or RCMP Criminal record check including Vulnerable Sector completed
Province of Manitoba Child Abuse Registry check
Province of Manitoba Adult Abuse Registry check

Experience And Skilled Knowledge Requirements

Suitable candidates may be hired without previous experience; however, prior related experience will be considered an asset on hiring.

Skills And Capabilities

Occasional to moderate amount of keyboarding/manual record keeping
Occasional to moderate amounts of physical care (including manual or assisted transfers)
Moderate lifting/packing of member belongings or program supplies
Frequent standing, sitting, walking, & reaching
Moderate amount of light housekeeping and property maintenance
Occasional use of physical behaviour intervention techniques
Attentive listening & observation of body language
Continuously monitoring the environment
Basic reading, writing, arithmetic, and computer skills
Significant memory & concentration
Significant reasoning & judgment
Ability to understand members’ needs
Frequent multi-tasking
Moderate to significant creativity and imagination
Ability to work independently and as part of a team
Excellent team and interpersonal skills
Fluent spoken and written English
Able to handle the physical demands, which include lifting/carrying items up to 40 pounds.

The Salvation Army (TSA) can provide accommodation upon request to all employees, when working conditions can be adjusted without causing undue hardship to the ministry unit.

Compensation

The target hiring range for this position is $18.30 to $22.87 with a maximum of $27.44.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

Provide safe, person-centered residential support, including personal care, medication administration, emotional support, crisis intervention, transportation, and assistance with daily living and community activities. Maintain accurate records, monitor members’ health and safety, support individual plans and independence, and help maintain the residence and its resources.

Requirements

A high school diploma or equivalent and a valid Manitoba Class 5F driver’s license are required, along with criminal record and vulnerable sector checks and Manitoba child and adult abuse registry checks. Previous experience is an asset but is not required; candidates must have fluent spoken and written English and be able to meet the physical demands, including lifting or carrying up to 40 pounds.

Skills

Crisis Intervention
Medication Administration
Personal Care
Person-Centered Support
Emotional Support
Safe Driving
Record Keeping
Observation and Listening
Communication
Teamwork
Independent Work
Judgment and Reasoning
Multitasking
Meal Preparation
Housekeeping
Basic Computer Skills

Visa sponsorship

Not detected in the job text

Keywords

Residential Support
Community Residence
Person-Centered Plans
Crisis Intervention
Medication Administration
Personal Care
Health and Safety
Abuse and Neglect Reporting
Emotional Support
Daily Living Activities
Personal Hygiene
Meal Preparation
Grocery Shopping
Laundry
Housekeeping
Community Participation
Transportation
Defensive Driving
Incident Reporting
Record Keeping
Financial Transactions
Inventory
Residential Care Licensing
Manitoba Class 5F Driver’s License
Vulnerable Sector Check
Child Abuse Registry Check
Adult Abuse Registry Check
Physical Behaviour Intervention
Personal Protective Equipment

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