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A valid First Aid & CPR Certification is required
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The Salvation Army in Canada

Supervised Access Team Lead P/T

Owen Sound, ON, Canada

The target hiring range for this position is $23.10 to $28.88 with a maximum of $34.65. · Part-time

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Job details

Pay: The target hiring range for this position is $23.10 to $28.88 with a maximum of $34.65.
Job type: Part-time
Apply by: Dec 10, 2026
Working hours: 1 to 10 hours per week
Posting language: English
Posted: Nov 10, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY:

The Team Leader supervises children's visits, observing and preparing accurate and detailed documentation of all visits.

Direct Client Services:
Supervise children's visits according to Court orders, parental separation agreements or other relevant agreements as required.
Be the central point of contact for communication with clients during the visitation or exchange regarding childcare instructions, information that needs to be relayed between parties, dissemination of information from the Supervised Access Program to clients, etc.
lntervene when appropriate to ensure child safety and welfare and terminate visit when required.
Provide feedback/correction to the relevant party as necessary.
Collect relevant service fees from all participating parties at the beginning of all visits.
Administration
At the start of each shift, review communication log and address items listed as needed.
Provide oversight and support to Access staff during visits.
Be the final decision maker for the shift, ensuring all decisions are guided by Supervised Access Program and The Salvation Army Operational policies.
Review client file prior to visit, ensuring all required documentation is present and appropriately signed.
Write and provide receipt to all participating parties when collecting service fees.
When visits are completed, gather all documentation, review for completion and accuracy, and submit to program administration.
Health and Safety:
Ensure all staff on shift are using the appropriate mandated safety equipment
Ensure all building security processes and protocols are followed
Ensure all program space is tidy and clean prior to and after visits
Follow safe work procedures.
Know and comply with all regulations.
Report any injury or illness immediately or unsafe acts and conditions.
Participate in all training.
Know all hazards, including those outside own work area.
Know were the first aid kits and fire extinguishers are located and how to use them.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
Perform other related duties as assigned

Critical Relationship Management

lnternal relationships:
Corps Officer or Designate, Program Coordinator, staff, volunteers
External relationships:
Clients, Community

Managerial/Technical Leadership Responsibility

This position reports directly to the Program Coordinator or designate.
Direct reports for this position: N/A, the incumbent is responsible as a group work leader. They are responsible for providing direction and checking results, but generally works alongside those supervised.

Financial And Materials Management

Receiving of and receipting for program service fees

Working Conditions

This is a regular part time position based on 1 to 10 hours per week.
Flexibility in scheduling is required to meet program requirements.

Normal Work Hours: Work will be scheduled as per operational requirements; evening and weekend work is required. The supervisor will set hours of work and work schedule.

Normal Work Location: 365 L4th Street West, Owen Sound, ON N4K 3X9

Satellite Work Location: Bruce Grey Child & Family Services - 5 McGivern St West, Walkerton, ON NOG 2VO

Some travel up to 40% is required from Owen Sound to Walkerton. A program vehicle will be used when travel is required.
Required to follow precautionary measures, i.e., universal precautions, required to wear PPE where applicable
The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications And Certifications

Completed an Undergraduate University Degree in Social Work, Counselling, or Psychology preferred.
Valid Ontario Class "G" Driver's License; current copy of a Driver's abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
A valid First Aid & CPR Certification is required.
Non-Violent Crisis lntervention Certification would be an asset.

Experience And Knowledge Requirements

Minimum of one (1) year of prior related experience in a Supervised Access program, or in a comparable setting working with children and families in crisis.
Knowledge regarding the impact of separation and divorce on families, particularly children.
Knowledge of broad range of social issues affecting families including mental health, substance abuse, family dynamics, separation/divorce, abuse, intimate partner violence and child development.
Supervisory experience is required.
Experience in ensuring that work completed is technically accurate and in compliance with instructions and established procedures.
Experience in negotiation, conciliation and conflict management.

Skills And Capabilities

Alternative combinations of education and experience may be considered.

Represent The Salvation Army in a positive, professional and engaging manner.
Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Maintain information in confidence as required.
Must comply with all Salvation Army policies and procedures and associated legislation.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
Exhibit good listening skills, have strong oral/written communication skills and respect authority.
Self-motivated/disciplined.
Excellent interpersonal skills, integrity, and adaptability.
Attention to detail, problem solving and analytical skills.
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
Treat the property of The Salvation Army with due care and caution.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $23.10 to $28.88 with a maximum of $34.65.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

Supervise children's visits and exchanges in accordance with court orders and agreements, intervening when needed to protect children's safety and welfare. Lead staff during shifts, maintain accurate visit records and client files, collect service fees, and ensure program, security, and health and safety procedures are followed.

Requirements

A university degree in Social Work, Counselling, or Psychology is preferred, along with at least one year of relevant experience working with children and families in crisis and supervisory experience. A valid Ontario Class G driver's licence, satisfactory driver's abstract, and current First Aid and CPR certification are required; Non-Violent Crisis Intervention certification is an asset.

Skills

Supervised Access
Child Safety
Visit Supervision
Documentation
Conflict Management
Negotiation
Conciliation
Communication
Problem Solving
Analytical Skills
Team Leadership
Client Service
Health And Safety Compliance
Confidentiality
Interpersonal Skills
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Supervised Access Program
Court Orders
Parenting Agreements
Child Development
Family Dynamics
Separation And Divorce
Mental Health
Substance Abuse
Abuse
Intimate Partner Violence
Crisis Intervention
Non-Violent Crisis Intervention
First Aid
CPR
Driver's Abstract
Vulnerable Sector Screening
Occupational Health And Safety
Personal Protective Equipment
Visit Documentation
Service Fee Receipting
Conflict Management
Negotiation
Conciliation
Client Communication
Staff Supervision
Safety Procedures

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Work requirements

Jobs in Canada