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The Salvation Army in Canada

Supportive Housing Worker

St. John's, NL, Canada
Greater St. John's Metropolitan Area, Canada

Pay: The target hiring range for this position is $21.96 to $27.45 with a maximum of $32.94.
Job type: Full-time
Apply by: Oct 31, 2026
Experience: A minimum of 2 years of relevant experience in supportive housing, preferably in a non-profit community-based organization
Posting language: English
Posted: Oct 1, 2026

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Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY:

The Ches Penney Centre of Hope supportive housing program is a long-term, support-based housing program designed to offer a stable living environment where residents will form relationships with support staff and work collaboratively to build housing stability, with a focus on maintaining personal health and well-being and fostering community and support systems.

The Supportive Housing Worker will be responsible for implementing the programs and services that are a part of the supportive housing program in accordance with the program plan, contractual agreements, Salvation Army standards, best practices and identified resident needs. They will report directly to the Supportive Housing Manager.

Accountabilities

Operational Responsibilit

Participate in strategic and operational planning for the COH supportive housing program
Participate in the development, implementation, and regular review of policies, procedures, and forms for all supportive housing services, in conjunction with the Supportive Housing Manager

Administration

Provide administrative support to all supportive housing programs
Maintain all resident files and documentation in line with COH policies and procedures, ensuring all TSA accreditation and funder requirements are met
Respond to inquiries and complaints from supportive housing residents
Respond to incidents involving residents/staff and complete incident reporting process Perform wellness checks as required, following processes outlined in COH policies and procedures
Develop and maintain appropriate professional relationships with staff, guests and community partners
Develop and maintain appropriate professional relationships and boundaries with residents
Participate in ongoing training and professional development
Participate in staff meetings, program evaluation, program development and other COH activities as assigned
Submit all required data and reports to Supportive Housing Manager in a timely manner

Program Development, Delivery and Review

Support residents as they move into their units and provide initial orientation and safety information
Work collaboratively with residents to ensure basic needs (e.g., food, hygiene) are met and that their personal space is well maintained
Work with Supportive Housing Manager and community partners to review program referrals and complete initial assessments
Complete ongoing assessments with all residents on caseload
Develop individualized support plans with all residents on case load, including safety plans where required
Hold regular one-on-one meetings with residents on case load, focusing on individualized support plans and current needs
Participate in case conferences with COH staff, other providers and external partners, as needed Participate in the design and delivery of appropriate skill-building groups, workshops, and oneon-one learning opportunities
Connect residents with appropriate community partners and service providers to meet individual needs
Accompany residents to appointments in the community, as needed
Organize social engagement and community building opportunities within COH ensure all resident documentation is complete as per COH policy
Conduct regular program evaluation efforts in conjunction with the Supportive Housing Manager

Community Relations

Work with staff, management and residents to develop and maintain positive relationships with members of the community
Liaise with community case management teams and external service providers who participate in supportive housing resident support
Liaise with emergency response services, where required

Health and Safety

Implement appropriate safety and security procedures as necessary
Ensure that residents are aware of and trained in emergency and safety procedures
Ensure that all procedures, rules, and guidelines for the safety and security of residents and staff are strictly enforced and adhered to
Adhere to all health and safety policies and procedures in place; comply with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act Anticipate, mitigate and communicate risk to staff and residents

Working Conditions

Full-time positions
COH is a 24-hour setting, shift work is required
Work would involve travel throughout the community for committee meetings, resident appointments, etc.
Work would generally have some exposure to disagreeable conditions with the potential of dealing with challenging situations with residents
Work environment would normally be in COH but would require occasional travel
May be on call on occasion

Education, Qualifications And Certifications

Diploma in social work preferred, or a related field (equivalent experience will be considered)

Experience And Skilled Knowledge Requirements

A minimum of 2 years of relevant experience in supportive housing, preferably in a non-profit community-based organization
Experience working with people experiencing homelessness, supportive housing environment preferred
Knowledge of housing and homelessness issues, including social determinants of health, trauma informed care, chronic homelessness, Housing First, Residential Tenancies Act, etc.
Extensive knowledge of other community agencies in St. John's
Experience in advocacy, coordination of services and crisis management
Valid CPR/First Aid certificate
Must provide a record of a recent Criminal History Check

Skills And Capabilities

Strong interpersonal and leadership skills
Effective organizational and communications skills
Strong time management skills
Strong computer skills including a working knowledge of Microsoft Office and Microsoft Windows
Operating System (latest versions)
High standards of integrity and confidentiality
Ability to build and maintain relationships with residents, staff and external partners
Ability to manage and address complaints and solve complex problems Group facilitation skills
Understanding of anti-oppressive practices and trauma-informed approach

Compensation

The target hiring range for this position is $21.96 to $27.45 with a maximum of $32.94.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

Deliver supportive housing services, including resident orientation, needs assessments, individualized support and safety plans, wellness checks, and connections to community services. Maintain resident records, respond to incidents and complaints, coordinate with internal and external partners, support community-building activities, and uphold program, health, and safety requirements.

Requirements

A diploma in social work or a related field is preferred, with equivalent experience considered; at least two years of relevant experience is required. Candidates should have experience supporting people experiencing homelessness, knowledge of housing and trauma-informed practices, advocacy and crisis-management skills, a valid CPR/First Aid certificate, and a recent Criminal History Check.

Skills

Interpersonal Skills
Leadership
Organization
Communication
Time Management
Microsoft Office
Microsoft Windows
Confidentiality
Relationship Building
Complaint Resolution
Problem Solving
Group Facilitation
Advocacy
Service Coordination
Crisis Management
Trauma-Informed Practice

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Homelessness
Social Work
Social Determinants Of Health
Trauma-Informed Care
Chronic Homelessness
Housing First
Residential Tenancies Act
Advocacy
Service Coordination
Crisis Management
Case Management
Individualized Support Plans
Safety Planning
Wellness Checks
Resident Assessments
Community Partnerships
Group Facilitation
Anti-Oppressive Practice
CPR
First Aid
Criminal History Check
Microsoft Office
Microsoft Windows
Incident Reporting
Health And Safety

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