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The Salvation Army in Canada

Team Lead Warming Center– Direct Support Worker

Prince Albert, SK, Canada

Part-time

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Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Dec 4, 2026
Experience: More than 1 year of prior related experience in a residential setting working with marginalized clientele.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Team Lead provides operational direction and support to Direct Support Workers during their shift at the warming center. They provide supervision of residents and maintains the safety and security of the facility and everyone living in it. They direct the shift to ensure operations are in line with the program policies. The Team Lead shall ensure residents safety while interacting in a positive, supportive manner. They will be involved with residents in the establishment and maintenance of a therapeutic relationship.

Accountabilities

Resident Care and Support:
Develops and maintains a strong therapeutic relationship with clients that access St. Mary’s Warming Center to ensure effective intervention.
Utilizes the environment in assessing, teaching, and supporting residents around issues such as problem-solving and conflict resolution.
Reports to program coordinator any support accommodations or plans developed with guests
Coordinates shift exchange with the oncoming / outgoing shift to ensure proper information and communication is shared and understood.
Completes duties, reports, and logs as per shift description.
Maintains the safety and security needs of the residents through engagement, supervision and monitoring.
Ensures all documentation regarding client safety, incident reports, fire safety and other serious incidents are filled out.

Health & Safety

Maintains the safety and security needs of the residents through engagement, supervision, and monitoring.
Deals with serious incidents and crisis in a safe and therapeutic manner. Communicate and enforce facility rules while maintaining discipline and safety.
Reports serious incidents to the Coordinator
Provides recommendations to the coordinator for health and safety improvements

Communication And Reporting

Completes all documentation in regard to client safety, incident reports, fire safety and other serious incidents.
Documents daily events, progress towards goals, and any significant occurrences.
Maintains strictest confidentiality regarding the residents, their issues, and their concerns.

Team Lead

Provide workflow coordination and directions during the shift in order to support the direct support workers during the shift.
Assist direct support workers with decision making regarding difficult client behaviors, conflict resolution and unique cases that come up.
support the Coordinator in training new staff – including providing oversight during the shift.
Contribute to consistency of quality of services
Initiate and complete thorough shift exchange with other leads

Other Responsibilities

Participates in all team lead meetings.
Presents concerns, questions, and issues in prescribed forums.
Other related duties as assigned.
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CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal

Warming Center Coordinator
Guests
Staff including other Team Leads and Direct Support Workers

External

Community Partners
- Health Professionals
Security company

MANAGERIAL/Technical Leadership RESPONSIBILITY

Reports directly to: Corps Officer
Direct reports for this position: none.
Acts as a Team Lead for Direct Support Workers
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Financial And Materials Management

Responsible for the safekeeping of materials and equipment for own use.
Does not process any financial transactions.
undefined

WORKING CONDITIONS

Work setting is at Warming Center.
Some unscheduled overtime maybe associated with this position.
Works scheduled shifts with the possibility of being asked to work rotational shifts.
The incumbent will/may work under the following disagreeable conditions:
Dealing with angry and highly emotional residents and their families. May encounter verbal abuse.
o May involve responding to first aid incidents including overdoses.
o May be required to perform emergency physical restraints on residents who present a risk of harm to themselves or others.
o May involve bending, stretching, reaching, and climbing
o Minimal opportunities for rest breaks may occur during the shift.
o May involve sitting, standing, walking for long periods of time.
o Exposure to cold outdoor environments
o Ability to lift to 20 pounds.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications And Certifications

Completion of a formal post-secondary/college diploma program of 2 academic years in Social Service Work, and/or Childcare is preferred
CPR First Aid (C)Non-Violent Crisis Intervention Certicate (or similar) or willingness to obtain
ASIST is preferred
Alternative combinations of education and experience may be considered.

Experience And Skilled Knowledge Requirements

More than 1 year of prior related experience in a residential setting working with marginalized clientele.
Experience working within the field of Mental Health and Addictions is preferred
Demonstrated experience with Microsoft Office, internet, and keyboarding.
Demonstrated understanding of the Behaviour Based Model.
Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Skills And Capabilities

Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Strong understanding of professional boundaries when working with a vulnerable population.
Strong listening, written and verbal communication skills – clear and simple to understand.
Able to proactively recognize potential risks, conflicts, and issues, respond with solutions and coaching.
Attention to detail, problem solving and analytical skills.
Patience and ability to deescalate situations.
Ability to support and provide constructive feedback.
Ability to make decisions within established framework while understanding the impact decisions will have on programming as well as programs around them.
Ability and willingness to respect, promote, and support the mission, vision, and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Strong interpersonal and motivational skills.
Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.
Demonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner.
Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.
Understands the dynamics of resident’s behaviour with the ability to assess their needs and risks.
Ability to demonstrate understanding of and empathy toward cultural differences.

Compensation

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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More about this job

Responsibilities

Lead and coordinate Direct Support Workers during warming center shifts, supporting staff decisions, training, shift handovers, and consistent service delivery. Supervise and support residents, maintain facility safety, respond to crises, and complete required documentation and incident reports.

Requirements

A two-year post-secondary diploma in Social Service Work and/or Childcare is preferred, along with more than one year of related residential experience working with marginalized clients. CPR/First Aid, Non-Violent Crisis Intervention, and ASIST credentials are preferred or may be obtained, and experience in mental health and addictions is an asset.

Skills

Resident Supervision
Therapeutic Relationship Building
Crisis De-escalation
Conflict Resolution
Shift Coordination
Staff Coaching
Incident Reporting
Health and Safety Monitoring
Confidentiality
Risk Assessment
Problem-Solving
Communication
Team Leadership
Microsoft Office
Cultural Awareness
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Social Service Work
Childcare
CPR
First Aid
Non-Violent Crisis Intervention
ASIST
Microsoft Office
Mental Health
Addictions
Residential Services
Marginalized Clients
Behaviour-Based Model
Therapeutic Relationships
Crisis Response
De-escalation
Conflict Resolution
Resident Supervision
Risk Assessment
Incident Reporting
Fire Safety
Confidentiality
Shift Coordination
Staff Training
Health and Safety
Community Partnerships

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