Dispatcher
- Dartmouth, NS, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of experience in transportation or logistics; dispatch experience is a strong asset.
- Posting language
- English
- Posted
Original job description
Description
Join a team that keeps things moving!
At Seaboard Transport, we’re proud to be a leader in safe, reliable, and efficient transportation solutions. We’re looking for a Driver Coordinator who thrives in a fast-paced environment, loves solving problems on the fly, and wants to play a key role in keeping our operations running smoothly.
As the heartbeat of our operations, you’ll be the main point of contact for drivers - coordinating schedules, managing dispatches, and ensuring every load is delivered safely and on time. If you’re a strong communicator with a knack for staying organized and calm under pressure, this is your chance to make a real impact in a vital role.
Location: Dartmouth, NS
Schedule: Rotation | Days | 10 hour shifts
Benefits: Health & Dental and RRSP Employer Matching Program
What You’ll Do
Join a team that keeps things moving!
At Seaboard Transport, we’re proud to be a leader in safe, reliable, and efficient transportation solutions. We’re looking for a Driver Coordinator who thrives in a fast-paced environment, loves solving problems on the fly, and wants to play a key role in keeping our operations running smoothly.
As the heartbeat of our operations, you’ll be the main point of contact for drivers - coordinating schedules, managing dispatches, and ensuring every load is delivered safely and on time. If you’re a strong communicator with a knack for staying organized and calm under pressure, this is your chance to make a real impact in a vital role.
Location: Dartmouth, NS
Schedule: Rotation | Days | 10 hour shifts
Benefits: Health & Dental and RRSP Employer Matching Program
What You’ll Do
- Maintain and manage driver schedules, promptly communicating variances to General Manager.
- Receive, verify, and log customer orders and dips in the Transportation Management Software (TMW) system.
- Schedule loads prioritizing safety, customer service, and efficiency based on customer information logged in the TMW system.
- Communicate dispatch details to drivers, including shift plans, plot plans, TMW numbers, truck and trailer information.
- Answer incoming calls from drivers and customers, address general inquiries, and direct calls to the appropriate contact.
- Confirm delivery of loads to customer site, ensuring the TMW system is updated; escalate delays or changes to operations management team.
- Record and report all safety and service incidents to management.
- Provide coverage for after-hours calls while carrying the designated phone during shifts.
- Ensure accurate communication of critical information to drivers, such as load details, customer site addresses, reference numbers, weights, weather updates, optimal routes, etc.
- Continuously verify assigned loads with drivers, ensuring completion of previous day’s loads, coordination of current day’s assignments, and confirmation of scheduled loads for the following day.
- Monitor and manage driver vacation, personal, and reset times, escalating concerns as necessary to operations management team.
- Support drivers on how to properly scan paperwork and troubleshoot simple eLog (PeopleNet) issues.
- Verify driver pay accuracy by ensuring routing and accessorial pay details are timely entered into the TMW system.
- Collaborate with the Operations, Safety, Driver Care Centre and Shop team to provide support to team members as required.
- Serve as the primary point of contact for drivers within your assigned fleet for all issues or inquiries.
- Assist co-workers with dispatch boards to ensure overall team success across the division.
- Post-secondary education in business, logistics, or a related field (or equivalent experience).
- 2+ years of experience in transportation or logistics; dispatch experience is a strong asset.
- Knowledge of ELD systems and TMW software is an advantage.
- Excellent communication and organizational skills - you're the calm in the storm.
- Strong attention to detail with the ability to juggle multiple priorities.
- A team-player attitude and a passion for problem-solving.
- Proficiency with Microsoft Office and general computer systems.
- Be part of a collaborative, high-performing operations team.
- Take ownership of a role that directly impacts our drivers’ success and customer satisfaction.
- Enjoy a dynamic work environment where every night brings new challenges and wins.
- Competitive compensation and benefits package.
More about this job
Responsibilities
Coordinate driver schedules and dispatches, communicate load and route details, and track deliveries using the TMW transportation management system. Support drivers and operations teams, report safety or service issues, manage schedule changes, and help ensure accurate driver pay and timely load completion.
Requirements
Requires post-secondary education in business, logistics, or a related field, or equivalent experience, and at least two years of transportation or logistics experience; dispatch experience is an asset. Candidates should have strong communication and organizational skills, attention to detail, problem-solving ability, computer proficiency, and ideally familiarity with ELD systems and TMW software.
Skills
- Driver Scheduling
- Dispatch Coordination
- Transportation Management
- Customer Service
- Communication
- Organization
- Attention To Detail
- Problem-Solving
- Multitasking
- Safety Incident Reporting
- Electronic Logging Device Systems
- TMW Software
- Microsoft Office
- Paperwork Scanning Support
- Driver Pay Verification
- Team Collaboration
Benefits
- Health Insurance
- Dental Insurance
- Employer RRSP Matching
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
- Administrative
- Security & Safety
Keywords
- Driver Coordinator
- Dispatch
- Driver Scheduling
- Transportation
- Logistics
- TMW
- ELD Systems
- PeopleNet
- Load Planning
- Customer Orders
- Delivery Confirmation
- Driver Communication
- Safety Incident Reporting
- After-Hours Calls
- Driver Vacation Management
- Driver Reset Times
- Paperwork Scanning
- Driver Pay Verification
- Routing Pay
- Accessorial Pay
- Microsoft Office
- Customer Service
- Operations Coordination
- Truck Transportation