Steward - Bar

Steward

Position location: Toronto, ON Position type: Part-Time Compensation: $18.35 CAD hourly

About The Second City

Dedicated to entertaining, inspiring, and transforming through innovative live experiences, The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago and Toronto, Second City's Touring Theatrical companies also entertain an additional one million theatergoers a year around the globe. The Second City Training Centre is the largest school of improvisation-based arts on the planet, with brick-and-mortar locations in Chicago, Toronto, New York and a virtual division offering accessible classes online worldwide. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more.

For additional information on The Second City, please visit: www.secondcity.com.

The Bentwood Toronto

Experience Bentwood Kitchen & Bar, located within The Second City's flagship home at One York Street, Toronto. Savour an enticing selection of delectable starters, entrees, and concessions. Serving locals and visitors alike, The Bentwood is open to all, just steps from some of Toronto's most iconic landmarks.

Position Summary:

Under the direction of the Front of House Management Team, Stewards are responsible for ensuring all AGCO rules and regulations are being followed while serving customers. If they suspect a customer may be intoxicated or do not feel comfortable serving an individual or group, they should alert the MOD or their supervisor immediately.

Key Responsibilities:

Pre-show:

• Assist with set up & maintaining cleanliness of the restaurant/lounge spaces.
• Assist servers with running of food and drink orders to tables in the restaurant/lounge spaces.
• Assist with set up of theatre service in our service bar and kitchen.
• Wipe down all surface tops of the theatre's tables and ensure QR codes are set in place.
• Assist the box office team in seating all theatre guests if needed, until drink and food orders are needed to be run.

During Show:

• Running any and all drink and food orders into the theatre.
• Bussing any food baskets/plates and glassware from theatre.
• Clean any spills that may occur in the theatre in a timely manner.
• Keep an eye on audience members during the show, and be the first point of contact with any customers who may be talking or disruptive. If their disruptive behaviour continues, stewards must alert the MOD and/or supervisor immediately.
• Change any kegs and pop/juice boxes to assist the bartenders.

End of Night:

• Bus all glassware and baskets/plates from theatre.
• Run all used glassware through glasswasher, polish, and redistribute to bars.
• Conduct a thorough wipe down of all theatre tables/surfaces that guests have come in contact with.
• Assist with reset of dining spaces, including bussing, wiping down tables, and replacing any moved chairs/tables to match the regular floorplan.
• Assist bartenders with any closing night procedures.
• Other duties as assigned or required.

Qualifications:

• Passion for hospitality.
• High attention to detail.
• Ability to remain calm under pressure while working in a fast-paced environment.
• Organizational skills and ability to multi-task.
• Strong oral communication skills.
• Ability to maintain a level of professional urgency and momentum.
• Restaurant experience considered an asset.
• Smart serve certification required.

Core Values:

The Second City is invested in evaluating candidate alignment with the requirements of the role and desired qualifications, as well as our core values. Our core values are:

• We are a Yes, And Ensemble
• We are all creatives
• We laugh together
• We are resilient improvisers
• We value our legacy

We are an open, inclusive workplace and welcome applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our local community.

This posting is for a new vacancy. AI may be used as part of our hiring process, but all final hiring and interview decisions are made by humans.