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Added 37 mins ago
A
It Support
Actalent
Burnaby, BC
- $28 to $35 CAD / hour
- Contract
The IT Support / Systems Administrator will provide Level 1 and Level 2 support, manage an active ticket pipeline, and play a key role in onboarding new hires. This role reports into IT…
Added 1 day ago
P
Office Administrator
PheedLoop
Toronto, ON
- Full-time
…employees, and we're looking for an organized, proactive Office Administrator to help keep our workplace running…
Added 1 day ago
WR
After School Support - LTO - 10 hrs per week
Waterloo Region District School Board
Elmira, ON
- Full-time
Added 1 day ago
WR
LTO EA Level D - Extended Day After School - 10 hrs/wk
Waterloo Region District School Board
Cambridge, ON
- Full-time
Developmental Service Worker (DSW) from an accredited post-secondary institution
Added 1 day ago
TS
IT Support Specialist
The Shaw Group Limited
Lantz, NS
- Full-time
…technology support across all Shaw Group divisions. You will own the service desk inbox, making sure every request is assessed, prioritized and assigned, and you will independently resolve…
Added 1 day ago
P
Systems Administrator
Pelmorex
Oakville, ON
- Full-time
Administer Windows Active Directory, Group Policy, permissions, and service accounts; apply least privilege and follow approved access-management procedures.
Added 1 day ago
P
Systems Administrator
Pelmorex
Oakville, ON
- Full-time
Administer Windows Active Directory, Group Policy, permissions, and service accounts; apply least privilege and follow approved access-management procedures.
Added 1 day ago
TS
IT Support Specialist
The Shaw Group
Lantz, NS
- Full-time
…technology support across all Shaw Group divisions. You will own the service desk inbox, making sure every request is assessed, prioritized and assigned, and you will independently resolve…
Added 2 days ago
Managed Services - Service Desk Administrator 1
Convergence Networks
Ottawa, ON
The Service Desk Administrator (SDA) is responsible for providing excellent customer experience by responding to and resolving incoming IT requests and alerts from our customers over the…
Added 2 days ago
KO
Administrative Assistant
Krest One Dental
Toronto, ON
- Full-time
…clinical independence while following strict standards of safety, service, and professionalism, creating a welcoming and supportive experience for patients. Krest One Dental invests in team…
Added 2 days ago
AG
Payroll Administrator
Alstar Group
AB · Calgary, Alberta
- Full-time
Do you enjoy a fast-paced atmosphere where each day you will learn something new and different? The Payroll Administrator is directly responsible for performing time-card entry, data entry,…
Added 2 days ago
TC
Junior Corporate Administrator
The Citco Group Limited
Toronto, ON
- Full-time
…administration (AuA), we deliver end-to-end solutions and exceptional service to meet our clients’…
Added 3 days ago
WR
LTO EA Level D - Extended Day Before School - 7.5 hrs/wk
Waterloo Region District School Board
Waterloo, ON
- Full-time
Developmental Service Worker (DSW) from an accredited post-secondary institution
Added 3 days ago
WR
LTO EA Level D - Extended Day Before School - 7.5 hrs/wk
Waterloo Region District School Board
Waterloo, ON
- Full-time
Developmental Service Worker (DSW) from an accredited post-secondary institution
Added 3 days ago
B
Google Workspace Administrator
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Cross-Functional Collaboration: Partner with Service Desk, Cybersecurity, Data Governance, and Infrastructure teams to execute operational workflows and support the adoption and enforcement…
Added 3 days ago
H
Medical Office Administrator
HealthOne
Toronto, ON
- $20 to $23 CAD / hour
HealthOne is seeking experienced an Medical Office Administrator to join our expanding team. If you have a strong background in walk-in and family medicine, thrive in a fast-paced…
Added 4 days ago
MD
State Program Administrator Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: State Program Administrator Senior
Added 4 days ago
T
Workplace Technology - Technical Architect
TransLink
Vancouver, BC · Greater Vancouver, BC
- $109,920 to $164,880 CAD / year
- Full-time
Collaborates with Enterprise Architecture, Product / Solution Managers, IT Security, IT Operations, Service Desk, Desktop Services, Technology Design & Delivery, Cybersecurity, and business…
Added 4 days ago
WR
After School Support - LTO - 7.5 hrs per week
Waterloo Region District School Board
Elmira, ON
- Full-time
Added 4 days ago
WR
Before School Support - LTO - 10 hrs per week
Waterloo Region District School Board
St. Jacobs, ON
- Full-time
Added 4 days ago
WR
LTO EA Level D - Extended Day After School - 7.5 hrs/wk
Waterloo Region District School Board
Waterloo, ON
- Full-time
Developmental Service Worker (DSW) from an accredited post-secondary institution
Added 4 days ago
IR
HR & Labour Relations Admin
Impact Recruitment
Vancouver, BC
- Full-time
…combines hands-on labour relations administration with front desk reception responsibilities, making it an excellent fit for someone who enjoys working with people while developing their HR…
Added 5 days ago
PA
Front Desk Administrator (AutoPlanet Durham)
Performance Auto Group
Clarington, ON
- Full-time
AutoPlanet Durham is looking for a Front Desk Administrator to join their Dynamic Team!
Added 5 days ago
PA
Casual Floater Front Desk Administrator (Performance Auto Group - Niagara)
Performance Auto Group
St. Catharines, ON
- Part-time
Performance Auto Group is currently seeking a Casual Floater Front Desk Administrator to join our Niagara dealerships on a 6 month contract. The successful candidate will be primarily…
Added 5 days ago
PA
Part-Time Floater Front Desk Administrator (Head Office - Niagara)
Performance Auto Group
St. Catharines, ON
- Part-time
Performance Auto Group is currently seeking a Part-Time Floater Front Desk Administrator to join our Niagara dealerships. The successful candidate will be primarily responsible for…

The Shaw Group

IT Support Specialist

Lantz, NS, B2S 1M9, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Jan 21, 2027
Experience: 1–3 years of experience in service desk or end-user technical support, including independently resolving Level 1 incidents and account and access requests
Posting language: English
Posted: Oct 23, 2026

Original job description

The Shaw Group is one of Eastern Canada’s leading natural resource manufacturers and community developers. With a specialty in manufacturing products for the construction industry, we serve a variety of market sectors and produce close to 1,000 individual products in facilities across the Maritimes. Operating on a decentralized basis through a number of divisions and subsidiaries to provide the best service for our clients, Shaw puts a strong focus on providing a work environment that recognizes individual and team achievements. Committed to making a positive contribution to the communities and regions we operate in, our market has grown to include all of North America, and we export product all over the world.

The Shaw Group is searching for an IT Support Specialist to join our corporate IT team in Lantz, Nova Scotia (just outside of Halifax, NS).

As the IT Support Specialist, you will be the primary point of contact for technology support across all Shaw Group divisions. You will own the service desk inbox, making sure every request is assessed, prioritized and assigned, and you will independently resolve Level 1–2 issues involving devices, accounts and access, Microsoft 365 and business applications. Reporting to the Director of IT, with day-to-day direction from the IT Operations Lead, you will keep users informed from first contact through resolution.

As the ideal candidate, you take ownership. You work through problems methodically, resolve routine issues on your own, and escalate the complex ones with clear notes so nothing has to be asked twice. You document your work so others can repeat it, and you are dependable: you keep a live queue moving while balancing hands-on work at our offices and plant sites.

You will be part of a small, collaborative IT team with a human-first approach to support: a person answers every contact. Our team values reliability, clear communication and a commitment to getting it right the first time.

Key responsibilities include:

Owning the service desk inbox during business hours: triaging, prioritizing and assigning every request against priority guidelines and service-level targets, with no request left unassigned at the end of the day

Providing first- and second-level support for hardware, software, connectivity, accounts and access, in person, by phone and through Teams

Administering Active Directory and Microsoft 365 within delegated access: accounts, security groups, folder and mailbox permissions, MFA, licensing, and OneDrive and SharePoint access

Supporting business applications using approved runbooks, and routing ERP (Syspro) requests to Level 2 with the details needed to resolve them

Managing desktop and laptop printing, including drivers, TCP/IP ports and print queues, in coordination with the Network Administrator

Preparing, imaging and deploying devices to documented build standards and checklists

Closing tickets with clear notes covering the cause, the fix and confirmation with the user, and maintaining runbooks and knowledge-base articles

Following IT policies, security standards and internal controls for onboarding, offboarding, device builds and access changes

Providing on-site support at Shaw divisions and plant sites, following site safety requirements including PPE, and participating in a two-week on-call rotation

Qualifications include:

Diploma or degree in Information Technology, Computer Systems or a related technical field

1–3 years of experience in service desk or end-user technical support, including independently resolving Level 1 incidents and account and access requests

Hands-on experience administering Active Directory and Microsoft 365 (users, groups, permissions and Exchange Online)

Solid Windows 11 troubleshooting, device imaging and deployment, printer support and networking fundamentals (TCP/IP, DNS, DHCP and Wi-Fi)

Experience working to service-level targets in an IT service management (ITSM) ticketing system

Familiarity with AI and generative AI tools, and appropriate handling of corporate information

Strong customer service and clear written documentation, with the ability to explain technical issues to non-technical employees

Reliable and punctual, with sound judgment about when to resolve and when to escalate

Valid driver’s license and the ability to travel to Shaw Group sites in Nova Scotia and New Brunswick

Experience supporting an ERP or line-of-business application, and certifications such as CompTIA A+, MD-102 or MS-900, are assets

Why work for The Shaw Group?

We understand the importance of investing in and developing our people. We are collaborative and team oriented. We provide our team with the opportunities to grow, and we create a safe environment for our people to bring fresh ideas to the table. If this sounds like the right fit for you, please show your interest by submitting your cover letter and resume.

We are committed to offering equal employment opportunities in our workplace and encourage applications from Women, Indigenous persons, persons with disabilities, and members of visible minorities. For more information on The Shaw Group of Companies please visit our website: www.shawgroupltd.com

The Shaw Group thanks all applicants for their interest; only those selected for an interview will be contacted. Accommodation is available on request throughout the recruitment process.

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More about this job

Responsibilities

The IT Support Specialist will own the service desk inbox, triaging and resolving Level 1-2 technical issues across hardware, software, and business applications. They are responsible for maintaining IT documentation, managing user access, and providing on-site support at various company plant sites.

Requirements

Candidates must possess a diploma or degree in Information Technology or a related field along with 1-3 years of technical support experience. Proficiency in Active Directory, Microsoft 365, and Windows 11 troubleshooting is required, along with a valid driver's license for travel.

Skills

IT Support
Service Desk
Active Directory
Microsoft 365
Windows 11
Hardware Troubleshooting
Software Troubleshooting
Device Imaging
Printer Support
Networking Fundamentals
TCP/IP
DNS
DHCP
Wi-Fi
ITSM
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

IT Support Specialist
Service Desk
Active Directory
Microsoft 365
Windows 11
Hardware
Software
Connectivity
MFA
OneDrive
SharePoint
Syspro
ERP
TCP/IP
DNS
DHCP
Wi-Fi
ITSM
Generative AI
CompTIA A+
MD-102
MS-900
Technical Support
Device Imaging
Deployment
Networking
Documentation
Onboarding
Offboarding
Troubleshooting

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