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The Stevens Company

Field Service Coordinator

Surrey, BC, Canada

Pay: Compensation: From $50,000 CAD base Salary + Benefits + Pension
Job type: Full-time
Apply by: Mar 20, 2027
Experience: · 2-3 years experience working in a Inventory control, customer care, service coordination or operations ideally within a medical or highly regulated distribution environment.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Job Title: Field Service Coordinator

Position Type: Permanent, Full-Time

Location: Surrey, BC / GTA, ON / Montreal, QC/ Calgary, AB (multiple locations)

Reports To: Customer Care Manager

Compensation: From $50,000 CAD base Salary + Benefits + Pension

Join Our Team

Here at Stevens, we are more than just a leading Canadian medical supply distributor - we are driven by purpose. Our mission is to bring innovative, top quality, affordable products and services to healthcare providers in an effective manner, and we know that starts with our people. The Stevens Company has been helping to shape Canadian healthcare for over 150 years, and each employee plays a key role in providing the exceptional service and comprehensive healthcare solutions we set out to achieve every day.

Position Overview

The Field Service Coordinator is a vital link in our medical distribution chain, responsible for synchronizing technical repairs, customer relations, and specialized logistics. This role ensures that critical medical equipment is serviced efficiently by managing the end-to-end workflow between field technicians, healthcare clients, and original equipment manufacturers (OEMs).

Duties & Responsibilities

· Technical Intake and Triage: Act as the primary interface for customer service requests via phone and email, conducting preliminary troubleshooting and triage to determine the necessary level of technical intervention.

· Service Scheduling and Communication: Coordinate the deployment of field technicians and provide customers with firm service dates, proactively delivering updates on repair milestones and maintenance status to manage expectations.

· Financial and Service Administration: Generate formal quotes and cost estimates for repairs while processing parts orders, customer returns, and all financial transactions related to the service lifecycle.

· Logistics and OEM Coordination: Manage complex shipping requirements, including the preparation of international commercial invoices and proformas for OEM repairs, while tracking manufacturer turnaround times and costs.

· Inventory and Performance Management: Oversee the timely disposition of returned equipment at the distribution center and monitor service metrics, such as turnaround time, to report monthly performance KPIs to management.

· Cross-Functional Collaboration: Partner with the sales and customer care teams to ensure all service-related inquiries are resolved quickly and provide administrative support for high-priority accounts to maintain peak client satisfaction. Including working closely with regulatory and quality to address customer complaints, recalls and other activities.

· Compliance and Documentation: Maintain meticulous records of all service activities, ensuring that device history files and repair logs are updated in accordance with internal quality standards and medical device industry regulations. Assist with organizing and managing of service agreements including preventative maintenance and service level standards.

Key Qualifications

·Fluent in English required and French is an asset.

Exceptional verbal and written communication skills with the ability to translate technical updates into client-friendly language.

· 2-3 years experience working in a Inventory control, customer care, service coordination or operations ideally within a medical or highly regulated distribution environment.

· Knowledge of the Microsoft Office Suite, specifically Microsoft Word, Excel and Outlook.

· Highly organized with a strong attention to detail and the analytical skills necessary to manage complex repair workflows.

· Strong team player with positive attitude.

If interested in this role, please send your resume and Cover letter to:

[email protected]

Why Work at Stevens?

Success begins with the people who work towards it. When they feel valued, supported and empowered to reach their own potential, new ideas and innovations can thrive.

Therefore, we are committed to providing a comprehensive benefits and employee program that supports:

Comprehensive Benefits: Full-time employees and their families receive robust coverage including extended health and dental plans and life insurance.

Defined Contribution Pension Plan: Employer matched pension plan.

Career Development: Professional growth opportunities.

Opportunities for Advancement: We actively support internal growth and skill development to help you build a lasting career with us.

A Workplace Where Everyone Belongs

Diversity, equity, and inclusion are core to who we are. We respect, value and celebrate people from all backgrounds, and are committed to ensuring all feel supported and empowered to reach their full potential. We do not tolerate discrimination of any kind and foster a culture of respect and inclusion. Diverse viewpoints spark innovation and help deliver creative solutions; at The Stevens Company we celebrate diversity and recognize our staff for their abilities.

Get Involved!

Definitely not all work and no play, here at Stevens we love to get involved in activities that promote community, connection and good fun! Our Social Committee does a fantastic job of organizing various activities, games and events throughout the year, including but not limited to; STEVENGO, Family & Friends events, spirit days, holiday events and various fun-filled initiatives to support charities both local and national we are proud to partner with.

To learn more about the fun being had at Stevens, check out our LinkedIn:

linkedin.com/company/the-stevens-company-limited

Grow With Us

If you’re passionate about helping others, thrive in a supportive and inclusive team environment, and want to be part of a company making a real difference in Canadian healthcare, we’d love to hear from you.

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More about this job

Responsibilities

The Field Service Coordinator manages the end-to-end workflow between field technicians, healthcare clients, and OEMs to ensure efficient medical equipment repairs. They are responsible for technical triage, service scheduling, financial administration, and maintaining compliance with medical device industry regulations.

Requirements

Candidates must have 2-3 years of experience in inventory control, customer care, or operations within a regulated distribution environment. Proficiency in Microsoft Office and strong verbal and written communication skills are required.

Skills

Technical triage
Service scheduling
Logistics coordination
Inventory control
Customer service
Microsoft Office Suite
Data analysis
Regulatory compliance
Documentation
Communication
Problem solving
Time management
Financial administration
Reporting
Cross-functional collaboration

Benefits

Extended health plan
Dental plan
Life insurance
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Medical supply
Field service
Logistics
Inventory control
Customer care
Technical triage
OEM coordination
KPI reporting
Regulatory compliance
Device history files
Preventative maintenance
Microsoft Word
Microsoft Excel
Microsoft Outlook
Healthcare distribution
Service administration
Commercial invoices
Quality standards
Service level standards

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