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The Stevens Company

Key Account Manager

Quebec, QC, Canada

Job type: Full-time
Apply by: Mar 21, 2027
Posting language: English · French
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Join Our Team

Here at Stevens, we are more than just a leading Canadian medical supply distributor - we are driven by purpose. Our mission is to bring innovative, top quality, affordable products, and services to healthcare providers in an effective manner, and we know that starts with our people. The Stevens Company has been helping to shape Canadian healthcare for over 150 years, and each employee plays a key role in providing the exceptional service and comprehensive healthcare solutions we set out to achieve every day.

Position Overview

The Key Account Manager (KAM) plays a critical role in managing strategic healthcare accounts (GPO), including CAG, Sante Quebec and other designated partners. This position is responsible for maximizing contract value, driving member adoption, and ensuring our solutions align with healthcare providers’ goals for cost efficiency, quality improvement, and patient outcomes. The KAM will develop multi-year strategic plans, foster executive relationships, and leverage data-driven insights to identify growth opportunities. Success requires collaboration across internal teams and healthcare stakeholders to deliver compliant, innovative solutions that improve care delivery.

Responsibilities

Under the supervision of the Director of Sales or designate, the duties and responsibilities of the Key Account Manager include, but are not limited to, the following:

Manage the strategic relationships with CAG, Sante Quebec and key member accounts as the primary commercial contact.
Manage Acute key accounts and strategic accounts.
Develop and execute multi‑year strategic account plans to drive growth and contract adoption.
Lead the full contract life cycle, including participation in the RFP/RFI responses, negotiations, award, implementation, and renewals across the relevant product portfolio to maximize contract value and compliance.
Analyze GPO and member‑level data to identify risks, opportunities, and actionable insights.
Align sales, clinical, and distribution teams to ensure alignment on GPO strategies and pull-through messages.
Build strong executive‑level relationships to advance cost, quality, and clinical outcome objectives.
Lead regular business reviews to report on performance, compliance, and strategic priorities.
Support contracting processes, evaluations, trials, and participation in industry events.
Resolve escalated issues promptly to maintain high customer satisfaction.
Maintain expert knowledge of assigned product categories, market trends, and competitive dynamics.
Ensure all account activities meet company policies, healthcare standards, and contractual requirements.
Deliver accurate reporting performance, forecasts, and key risks/opportunities.
Achieve assigned sales, compliance, and strategic objectives.

Qualifications

University degree in a related field (business, life sciences, management) or equivalent industry experience.
3–5 years of experience in medical devices, diagnostics or healthcare distribution.
Valid driver’s license and passport, with the ability to travel as required.
Up-to-date immunizations as required by client sites or applicable law.

Knowledge and Skills

Effective communication skills (written and verbal), with confidence in presentations and negotiations.
Proven ability to respond promptly and professionally to customer needs.
Proficient with Microsoft Office (Word, Excel, Outlook)
Exceptional attention to detail and commitment to quality, with strong organization and the ability to manage multiple priorities.
Able to work both independently and collaboratively across cross-functional teams.
Comfortable in a fast-paced, metric-driven environment while maintaining excellent customer service and adherence to safety and regulatory standards.
Proven success managing healthcare accounts and/or GPO.
Bilingual (French/English) required.

If interested in this role, please send your resume and Cover letter to:

recruitment-recrutement@stevens.ca

Why Work at Stevens?

Success begins with the people who work towards it. When they feel valued, supported and empowered to reach their own potential, new ideas and innovations can thrive.

Therefore, we are committed to providing a comprehensive benefits and employee program that supports:

Comprehensive Benefits: Full-time employees and their families receive robust coverage including extended health and dental plans and life insurance.
Opportunities for Advancement: We actively support internal growth and skill development to help you build a lasting career with us.

A Workplace Where Everyone Belongs

Diversity, equity, and inclusion are core to who we are. We respect, value and celebrate people from all backgrounds, and are committed to ensuring all feel supported and empowered to reach their full potential. We do not tolerate discrimination of any kind and foster a culture of respect and inclusion. Diverse viewpoints spark innovation and help deliver creative solutions; at The Stevens Company we celebrate diversity and recognize our staff for their abilities.

Get Involved!

Definitely not all work and no play, here at Stevens we love to get involved in activities that promote community, connection, and good fun! Our Social Committee does a fantastic job of organizing various activities, games and events throughout the year, including but not limited to; STEVENGO, Family & Friends events, spirit days, holiday events and various fun-filled initiatives to support charities both local and national we are proud to partner with.

To learn more about the fun being had at Stevens, check out our LinkedIn:

linkedin.com/company/the-stevens-company-limited

Grow With Us

If you want to be part of a company making a real difference in Canadian healthcare, we’d love to hear from you.

Joignez-vous à notre équipe

Read the full bilingual original

Join Our Team

Position Overview

Responsibilities

Under the supervision of the Director of Sales or designate, the duties and responsibilities of the Key Account Manager include, but are not limited to, the following:

Manage the strategic relationships with CAG, Sante Quebec and key member accounts as the primary commercial contact.
Manage Acute key accounts and strategic accounts.
Develop and execute multi‑year strategic account plans to drive growth and contract adoption.
Lead the full contract life cycle, including participation in the RFP/RFI responses, negotiations, award, implementation, and renewals across the relevant product portfolio to maximize contract value and compliance.
Analyze GPO and member‑level data to identify risks, opportunities, and actionable insights.
Align sales, clinical, and distribution teams to ensure alignment on GPO strategies and pull-through messages.
Build strong executive‑level relationships to advance cost, quality, and clinical outcome objectives.
Lead regular business reviews to report on performance, compliance, and strategic priorities.
Support contracting processes, evaluations, trials, and participation in industry events.
Resolve escalated issues promptly to maintain high customer satisfaction.
Maintain expert knowledge of assigned product categories, market trends, and competitive dynamics.
Ensure all account activities meet company policies, healthcare standards, and contractual requirements.
Deliver accurate reporting performance, forecasts, and key risks/opportunities.
Achieve assigned sales, compliance, and strategic objectives.

Qualifications

University degree in a related field (business, life sciences, management) or equivalent industry experience.
3–5 years of experience in medical devices, diagnostics or healthcare distribution.
Valid driver’s license and passport, with the ability to travel as required.
Up-to-date immunizations as required by client sites or applicable law.

Knowledge and Skills

Effective communication skills (written and verbal), with confidence in presentations and negotiations.
Proven ability to respond promptly and professionally to customer needs.
Proficient with Microsoft Office (Word, Excel, Outlook)
Exceptional attention to detail and commitment to quality, with strong organization and the ability to manage multiple priorities.
Able to work both independently and collaboratively across cross-functional teams.
Comfortable in a fast-paced, metric-driven environment while maintaining excellent customer service and adherence to safety and regulatory standards.
Proven success managing healthcare accounts and/or GPO.
Bilingual (French/English) required.

If interested in this role, please send your resume and Cover letter to:

recruitment-recrutement@stevens.ca

Why Work at Stevens?

Success begins with the people who work towards it. When they feel valued, supported and empowered to reach their own potential, new ideas and innovations can thrive.

Therefore, we are committed to providing a comprehensive benefits and employee program that supports:

Comprehensive Benefits: Full-time employees and their families receive robust coverage including extended health and dental plans and life insurance.

Defined Contribution Pension Plan: Employer matched pension plan.

Career Development: Professional growth opportunities.

Opportunities for Advancement: We actively support internal growth and skill development to help you build a lasting career with us.

A Workplace Where Everyone Belongs

Get Involved!

To learn more about the fun being had at Stevens, check out our LinkedIn:

linkedin.com/company/the-stevens-company-limited

Grow With Us

If you want to be part of a company making a real difference in Canadian healthcare, we’d love to hear from you.

Joignez-vous à notre équipe

Stevens est un distributeur canadien de fournitures médicales offrant des produits et services novateurs, de grande qualité et abordables depuis plus de 150 ans.

Aperçu du poste

Le ou la Gestionnaire de comptes majeurs gère des comptes stratégiques de santé, notamment les GPO, le CAG, Santé Québec et d’autres partenaires. Elle maximise la valeur des contrats, favorise l’adoption et aligne les solutions sur les objectifs de coûts, de qualité et de résultats pour les patients. Elle élabore des plans pluriannuels, développe des relations avec les cadres dirigeants et utilise les données pour cerner les occasions de croissance. Le rôle exige une collaboration étroite avec les équipes internes et les parties prenantes de la santé.

Responsabilités

Gérer les relations stratégiques avec le CAG, Santé Québec et les principaux comptes membres en tant que personne-ressource commerciale principale.
Gérer les comptes majeurs du secteur des soins actifs et les comptes stratégiques.
Élaborer et mettre en œuvre des plans stratégiques de comptes pluriannuels afin de stimuler la croissance et l’adoption des contrats.
Diriger le cycle de vie des contrats : appels d’offres/avis d’intérêt, négociations, attribution, mise en œuvre et renouvellements, afin de maximiser la valeur et la conformité.
Analyser les données des GPO et des membres afin de cerner les risques, les occasions et les informations exploitables.
Assurer l’alignement des équipes des ventes, cliniques et de distribution sur les stratégies liées aux GPO et les messages favorisant l’adoption.
Établir de solides relations avec les cadres dirigeants afin de faire progresser les objectifs liés aux coûts, à la qualité et aux résultats cliniques.
Diriger des revues d’affaires régulières afin de présenter les résultats, la conformité et les priorités stratégiques.
Soutenir les processus de contractualisation, les évaluations, les essais de produits et les événements de l’industrie.
Résoudre rapidement les problèmes escaladés afin de maintenir un niveau élevé de satisfaction de la clientèle.
Maintenir ses connaissances des produits assignés, des tendances du marché et de la concurrence.
Veiller à ce que toutes les activités liées aux comptes respectent les politiques de l’entreprise, les normes du secteur de la santé et les exigences contractuelles.
Produire des rapports exacts sur les résultats, prévisions, risques et occasions.
Atteindre les objectifs de ventes, de conformité et les objectifs stratégiques qui lui sont assignés.

Qualifications

Diplôme universitaire dans un domaine pertinent (administration, sciences de la vie ou gestion) ou expérience équivalente dans l’industrie.
3 à 5 ans d’expérience dans le secteur des dispositifs médicaux, des diagnostics ou de la distribution de produits de santé.
Permis de conduire et passeport valides, avec capacité à se déplacer selon les besoins.
Vaccinations à jour, selon les exigences des établissements clients ou de la législation applicable.

Connaissances et compétences

Excellentes aptitudes en communication, à l’écrit et à l’oral, avec assurance lors des présentations et des négociations.
Capacité démontrée à répondre rapidement et professionnellement aux besoins des clients.
Maîtrise de Microsoft Office (Word, Excel et Outlook).
Attention exceptionnelle aux détails et engagement envers la qualité, avec d’excellentes capacités d’organisation et aptitude à gérer plusieurs priorités.
Capacité à travailler de façon autonome tout en collaborant efficacement avec des équipes interfonctionnelles.
À l’aise dans un environnement dynamique axé sur les indicateurs de performance, tout en maintenant un excellent service à la clientèle et en respectant les normes de sécurité et de réglementation.
Expérience démontrée dans la gestion de comptes du secteur de la santé et/ou de GPO.
Bilinguisme français/anglais requis.

Pour postuler

Si ce poste vous intéresse, veuillez envoyer votre CV et votre lettre de présentation à :

recruitment-recrutement@stevens.ca

Apply About employer

More about this job

Responsibilities

The Key Account Manager is responsible for managing strategic healthcare accounts, including GPOs and major partners, to drive contract value and adoption. They will develop multi-year strategic plans, foster executive relationships, and ensure alignment across sales, clinical, and distribution teams.

Requirements

Candidates must hold a university degree in a relevant field and possess 3-5 years of experience in medical devices, diagnostics, or healthcare distribution. The role requires bilingual proficiency in English and French, a valid driver's license, and the ability to travel as needed.

Skills

Strategic account management
Contract negotiation
Sales strategy
Data analysis
Relationship management
Healthcare distribution
RFP management
Business planning
Presentation skills
Customer service
Microsoft Office
Clinical outcome management
Bilingualism
Regulatory compliance

Benefits

Extended health plan
Dental plan
Life insurance
Career development opportunities
Professional growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Key Account Manager
Healthcare
Medical Supplies
GPO
Strategic Planning
Contract Management
RFP
RFI
Sales
Business Development
Medical Devices
Diagnostics
Data-driven Insights
Compliance
Customer Satisfaction
Bilingual
Microsoft Office
Distribution

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