Territory Manager

Job Title: Territory Manager

Position Type: Hybrid, Permanent, Full-Time

Location: GTA East to Kingston, Ontario

Reports To: Sales Manager

Compensation: $75,000 cad Base Salary + Commission Program + Car Allowance + Benefits + Pension

Join Our Team

Here at Stevens, we are more than just a leading Canadian medical supply distributor - we are driven by purpose. Our mission is to bring innovative, top quality, affordable products, and services to healthcare providers in an effective manner, and we know that starts with our people. The Stevens Company has been helping to shape Canadian healthcare for over 150 years, and each employee plays a key role in providing the exceptional service and comprehensive healthcare solutions we set out to achieve every day.

Position Overview

The Territory Manager drives sustainable sales growth, profitability, and account development within the assigned territory by promoting and selling the Company's products and services to existing and prospective customers into a range of healthcare facilities, including.

• Acute Care Facilities
• Surgical Centres
• Family Health Teams and Primary Care Networks
• Physician Clinics
• Walk-in Clinics
• Specialty Clinics
• Ambulatory Care Centres
• Independent Health Facilities
• Community Healthcare Providers
• Outpatient Treatment Centres

Success in this role requires strong relationship-building skills, strategic account management, new business development, and the ability to influence healthcare professionals and clinic decision-makers.

Responsibilities

Under the supervision of the Sales Manager, or designate, the duties and responsibilities of the Territory Manager include, but are not limited to, the following:

• Promote, sell, and secure orders from existing and prospective customers through a relationship-based, consultative, and evidence-based approach.
• Analyze territory data such as sales trends to determine the potential value of existing and prospective customers’ business and be able to use that information to create new sales strategies.
• Effectively organize and manage competing priorities to ensure best customer experience.
• Prospect for new business opportunities via telephone, in-person site visits, video conferences and sales presentations to existing customers and new accounts with the goal of increasing sales profitability for the Stevens Company
• Consult with our vendor partners and conduct strategic joint business calls to further our shared sales targets.
• Develop clear and effective written proposals/quotations independently or with the assistance of the other sales team’s departments depending on the complexity of the opportunity.
• Will be expected to place or delegate orders appropriately to internal customer service experience team, ensuring service excellence is maintained.
• Coordinate sales efforts with customer service, inside sales, quotations, contracts, marketing, sales management, accounting, logistics, service.
• As a member of the Stevens Company team, you will be required to collaborate with all departments including (but not limited to) Customer Service, Contracts, Marketing, Finance, Sales management, Accounting, Warehouse Logistics, and IT.
• Demonstrate and advise customers regarding the suggested use of supplies and/or equipment based on training provided by The Stevens Company and our vendor partners.
• Manage the end-to-end set-up of equipment at healthcare facilities by executing such tasks as (but not limited to) installing/assembling equipment, consulting with the Operations team for delivery instructions, assisting with bringing equipment onto the premises and ensuring the proper disposal of refuse.
• Assist with and expedite the resolution of any customer problems and complaints.
• Keep abreast of product applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Actively participate in the Group Purchasing Organization and Shared Services Organizations contract development process, including gather market intelligence and securing product trials with customers to secure product and/or vendor clinical acceptance
• This position will require work outside of our normal business hours for trade shows, training seminars, and meetings.

Qualifications

• Bachelor’s degree in Business, Healthcare, Commerce, or related field preferred.
• 3–5 years of experience in medical device sales, sales distribution, or territory management.
• Proven ability to prospect and develop new business opportunities.
• Knowledge of the Ontario healthcare market is considered a strong asset.
• Experience calling on: Acute Care Facilities, Surgical Centres, Primary Care Networks Physician Offices, Community Clinics is considered a strong asset.
• Strong presentation, negotiation, and relationship management skills.Experience with CRM systems and Microsoft Office.
• Valid driver’s license and passport, with the ability to travel as required.
• Ability to manage multiple priorities and work independently or collaboratively in a team environment.
• Positive attitude with a strong work ethic and customer-focused mindset.
• Up-to-date immunizations as required by client sites or applicable law.
• Health & Safety Compliance: All duties must be performed in accordance with occupational health and safety regulations, following safe work practices at all times.

If interested in this role, please send your resume and Cover letter to:

recruitment-recrutement@stevens.ca

Why Work at Stevens?

Success begins with the people who work towards it. When they feel valued, supported and empowered to reach their own potential, new ideas and innovations can thrive. Therefore, we are committed to providing a comprehensive benefits and employee program that supports:

• Comprehensive Benefits: Full-time employees and their families receive robust coverage including extended health and dental plans and life insurance.

• Defined Contribution Pension Plan: Employer matched pension plan.

• Career Development: Professional growth opportunities.

• Opportunities for Advancement: We actively support internal growth and skill development to help you build a lasting career with us.

A Workplace Where Everyone Belongs

Diversity, equity, and inclusion are core to who we are. We respect, value and celebrate people from all backgrounds, and are committed to ensuring all feel supported and empowered to reach their full potential. We do not tolerate discrimination of any kind and foster a culture of respect and inclusion. Diverse viewpoints spark innovation and help deliver creative solutions; at The Stevens Company we celebrate diversity and recognize our staff for their abilities. Get Involved!

Definitely not all work and no play, here at Stevens we love to get involved in activities that promote community, connection, and good fun! Our Social Committee does a fantastic job of organizing various activities, games and events throughout the year, including but not limited to; STEVENGO, Family & Friends events, spirit days, holiday events and various fun-filled initiatives to support charities both local and national we are proud to partner with.

To learn more about the fun being had at Stevens, check out our LinkedIn: linkedin.com/company/the-stevens-company-limited

Grow With Us

If you are passionate about helping others, thrive in a supportive and inclusive team environment, and want to be part of a company making a real difference in Canadian healthcare, we would love to hear from you.

Note: We use LinkedIn’s tools to help manage applications, but all candidate profiles are personally reviewed by our hiring team to ensure a fair and thorough evaluation.