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The Stop Community Food Centre

Development Officer

Canada

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

About The Stop: From our origins as one of Canada’s first food banks in the 1980’s, The Stop has blossomed into a thriving community hub where neighbours participate in a broad range of programs that provide healthy food, foster social connections, build food skills, and promote civic engagement. We believe that nutritious, sustainable, and culturally appropriate food is a human right for all.

At The Stop, we hire people who are passionate, dedicated and love what they do. We have a mindset of community support and a culture of collaboration, passion and dedication. Our goal is to deliver, both to our community and to our employees. We are excited to foster an environment that allows people to meet challenges and provides the opportunity to make an impact on the community within which we operate.

Role Description Reporting to the Development Manager, the Development Officer is responsible for managing and growing a portfolio of current and prospective individual donors, with a focus on small, mid-level and monthly giving.

This position plays an important role in building meaningful relationships with donors and ensuring they feel valued, informed and connected to The Stop's work. The Development Officer coordinates individual giving campaigns and donor stewardship initiatives, manages donor relations and database activities, and uses data and insights to strengthen fundraising results.

Working collaboratively with colleagues across the Development, Communications and Program teams, the Development Officer helps bring The Stop's impact to life through compelling donor communications and fundraising initiatives. This is an ideal opportunity for a highly organized, technically capable and people-oriented individual who enjoys learning, problem-solving and contributing to a mission-driven team.

CORE RESPONSIBILITIES

Individual Giving and Fundraising

Work closely with the Development Manager to plan and execute individual giving strategies and campaigns that grow revenue, engage donors and strengthen donor retention.
Coordinate The Stop's individual giving programs, including monthly, small and mid-level giving, with responsibility for donor engagement, stewardship, upgrades, renewals and program growth.
Manage fundraising campaigns across multiple channels, including digital, direct mail, telephone and SMS/MMS, and oversee relationships with third-party vendors to ensure effective and cost-efficient execution.
Monitor campaign performance, research emerging trends and identify opportunities to improve fundraising results and donor engagement.

Donor Relations and Stewardship

Provide excellent donor service, serving as a primary point of contact for individual donors and prospects giving under $5,000. Respond to inquiries with professionalism, empathy and care, ensuring donors feel valued and connected to The Stop's work.
Manage the donor stewardship cycle, including timely acknowledgements, tax receipting, personalized communications, donor reporting and other activities that strengthen donor relationships.
Coordinate volunteers supporting donor stewardship initiatives.

Database Management and Reporting

Maintain accurate and up-to-date donor records in The Stop's CRM database, ensuring gifts, donor interactions and relevant activities are properly recorded.
Generate database queries and reports, analyze fundraising and donor data, and monitor campaign performance to support decision-making and identify opportunities for growth.

Communications, Collaboration and Events

Work collaboratively with the Communications & Marketing Manager and Program teams to develop compelling donor communications, gather stories and impact information, and support fundraising campaigns and stewardship initiatives.
Assist with the planning and execution of donor cultivation events and support broader Development team activities, including peer-to-peer fundraising and special events. Some evening and weekend work may be required.
Contribute to a positive and collaborative team environment, taking initiative and supporting colleagues in achieving shared departmental and organizational goals.
Other tasks as required

Qualifications and Skills

We are looking for someone who combines strong technical and organizational skills with a genuine interest in people, relationship-building and community impact.

Experience: Minimum three years of experience in a technical and/or customer service role. Experience in fundraising, donor relations or the non-profit sector is an asset.
Technical aptitude: Comfortable working with databases, CRM systems and digital platforms, with the ability to learn new systems and tools quickly. Strong data management and analytical skills, including experience generating reports and working with spreadsheets.
Communication and relationship-building: Excellent interpersonal, written and verbal communication skills, with a strong customer service orientation and the ability to build positive relationships and communicate impact through thoughtful, compelling and dignified storytelling.
Organization and accountability: Strong attention to detail, sound judgment and the ability to manage multiple priorities, take initiative and follow through on commitments.
Collaboration and adaptability: A positive, team-oriented approach, with the ability to work independently, collaborate effectively with colleagues and external partners, and adapt to changing priorities.
Values and community commitment: A genuine interest in The Stop's mission and a desire to contribute to positive change in the community. Demonstrated commitment to anti-racism, anti-oppression, equity and ethical, community-centred fundraising practices.

Perform all duties as assigned. This position is hybrid with four days a week in the office required.

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More about this job

Responsibilities

Manage and grow a portfolio of individual donors, coordinate multi-channel giving campaigns, and provide donor service and stewardship. Maintain donor records and reporting, collaborate on fundraising communications and events, and use data to improve fundraising results.

Requirements

Requires at least three years of experience in a technical and/or customer service role; fundraising, donor relations, or nonprofit experience is an asset. Candidates should bring strong CRM and data skills, communication and organizational abilities, collaborative adaptability, and a commitment to equity and community-centred fundraising.

Skills

Individual Giving Fundraising
Donor Relations
Donor Stewardship
Fundraising Campaign Management
Donor Database Management
CRM Systems
Data Analysis
Reporting
Spreadsheet Skills
Digital Fundraising
Direct Mail
Donor Communications
Customer Service
Relationship Building
Event Coordination
Cross-Functional Collaboration

Visa sponsorship

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Keywords

Individual Giving
Monthly Giving
Small And Mid-Level Giving
Donor Engagement
Donor Stewardship
Donor Retention
Fundraising Campaigns
Digital Fundraising
Direct Mail
Telephone Fundraising
SMS/MMS
Third-Party Vendors
Donor Relations
Tax Receipting
CRM Database
Database Queries
Fundraising Reports
Data Analysis
Campaign Performance
Donor Communications
Donor Cultivation Events
Peer-To-Peer Fundraising
Customer Service
Anti-Racism
Anti-Oppression
Equity
Community-Centred Fundraising

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