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Added 2 days ago
DC
Team Leader, Deployed Operations
Defence Construction Canada
Ottawa, ON
- Full-time
…operations program. The incumbent supervises the delivery of DCC services to support of overseas infrastructure projects for the Client-Partners, in particular the Canadian Joint Operations…
Added 2 days ago
S
Jordan's Principle - Social Worker
St.Amant
Remote, Canada
- Full-time
- Remote
Ability to prepare an intervention, contract with individuals and families, appropriately assist in goal definition, engage in problem solving processes, focus on client strengths,…
Added 2 days ago
CS
Procurement Officer
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Gatineau, QC
- Full-time
Conduct procurement and contracting activities of low complexity for a specified range of goods and services by using standard procurement methods with known suppliers.
Added 2 days ago
CS
Procurement Officer
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Toronto, ON
- Full-time
Conduct procurement and contracting activities of low complexity for a specified range of goods and services by using standard procurement methods with known suppliers.
Added 2 days ago
CS
Procurement Officer
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Full-time
Conduct procurement and contracting activities of low complexity for a specified range of goods and services by using standard procurement methods with known suppliers.
Added 2 days ago
SR
Regional Technical Sales Manager
STRIVE Recruitment Inc.
Delson, QC
- $110,000 to $115,000 CAD / year
- Full-time
The right candidate must be bilingual in both French and English and have the flexibility to travel to the US for sales meetings once or twice per year. Additionally, the Regional Sales…
Added 2 days ago
R&
Administrative Assistant III
Robertson & Company Ltd.
Quebec, QC
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 3 days ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
ON · Ontario, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 3 days ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
AB · Alberta, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 3 days ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
BC · British Columbia, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 3 days ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
SK · Saskatchewan, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 3 days ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
NL · Newfoundland and Labrador, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 3 days ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
MB · Manitoba, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 3 days ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
NB · New Brunswick, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 3 days ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
NS · Nova Scotia, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 3 days ago
CC
Relationship Manager
Computershare Canada
Montreal, QC
- Full-time
…Senior management level and ensuring that clients receive the services they’ve purchased and that those services are delivered in a timely manner. In this role, you will coordinate all…
Added 3 days ago
Service Representative
McGill University
Brown Student Serv.
If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and…
Added 3 days ago
C
Relationship Manager
Computershare
Toronto, ON
- Full-time
…Senior management level and ensuring that clients receive the services they’ve purchased and that those services are delivered in a timely manner. In this role, you will coordinate all…
Added 4 days ago
QT
Spécialiste du soutien informatique / Technical Support
Quantum Technology Recruiting Inc. (QTR)
Laval, QC
- Contract
Notre client est un fournisseur de logiciels de premier plan dans le secteur de la sécurité publique, qui développe des systèmes critiques de réception d'appels, de répartition et de…
Added 4 days ago
R&
Operations Officer I - Bilingual
Robertson & Company Ltd.
Montréal-Ouest, QC
- Contract
Prime Hires is seeking a skilled Operations Officer I - Bilingual to join our client in support of an existing vacancy.
Added 5 days ago
DC
Program Leader
Defence Construction Canada
Ottawa, ON
- Full-time
The Program Leader manages a group of employees at a site, usually including team leaders who provide services to the Client-Partners as part of large, complex and high-risk projects and…
Added 5 days ago
DC
Team Leader, Construction Services
Defence Construction Canada
Ottawa, ON
- Full-time
The Team Leader, Construction Services, ensures the quality of service delivery within the service line at a site with a large construction program. The incumbent ensures compliance with…
Added 5 days ago
MO
Bilingual Leasing Portfolio Representative
Meridian OneCap Credit Corp.
Burnaby, BC · Toronto, ON · Montreal, QC · Etobicoke, ON
- $59,800 to $65,000 CAD / year
- Full-time
The Bilingual Leasing Portfolio Representative is responsible for providing straightforward and knowledgeable service through daily interactions to create a relationship of mutual trust and…
Added 5 days ago
MO
Bilingual Leasing Portfolio Representative
Meridian OneCap Credit Corp.
Toronto, ON
- $59,800 to $65,000 CAD / year
- Contract
The Bilingual Leasing Portfolio Representative is responsible for providing straightforward and knowledgeable service through daily interactions to create a relationship of mutual trust and…
Added 6 days ago
R&
Bilingual (Eng/Fr) Accounts Payable & Accounts Receivable Specialist
Robertson & Company Ltd.
Montreal, QC
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…

The Sydney Call Centre

Bilingual Customer Service Representative

90 Inglis St, Sydney, NS, B1P 1W8, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 24, 2027
Experience: 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Posting language: English
Posted: Oct 24, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We’re hiring Bilingual Customer Service Representatives to join our growing team and support inbound customer service, help desk, and back-office operations for both commercial clients and public sector programs.

In this role, you’ll handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues all while representing some of the most recognized brands in the world. If you’re a strong communicator with a passion for helping others, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls in a courteous and professional manner
Resolve customer issues with first-call resolution strategies
Research and coordinate with internal departments to resolve inquiries
Accurately document customer interactions and claims in CRM systems
Use internal knowledge bases and training to answer questions confidently
Follow all required scripts, policies, and confidentiality protocols
Escalate complex issues to supervisors when needed
Stay current on program updates through training and team meetings
Meet all attendance and schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual with strong time management skills
Strong problem-solving, conflict resolution, and customer service skills
Able to multi-task, stay focused, and work independently
Team-oriented with a positive, customer-first mindset
Comfortable in a fast-paced, dynamic environment

Preferred (Not Required):

1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Experience working on state or federal programs

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Apply About employer

More about this job

Responsibilities

Handle inbound and outbound customer inquiries while resolving issues through professional communication and CRM documentation. Coordinate with internal departments and follow established protocols to ensure high-quality service and first-call resolution.

Requirements

Candidates must be at least 18 years old with a high school diploma or equivalent and strong communication skills. Proficiency in Microsoft Office and the ability to type at least 20 words per minute are required.

Skills

Customer Service
Communication
Problem-solving
Conflict resolution
Technical support
Data entry
CRM systems
Microsoft Office
Time management
Multi-tasking
Inbound calling
Outbound calling
Troubleshooting
Documentation

Benefits

Paid Time Off
Paid Holidays
Health Benefits
Life Insurance
Supplemental Insurance
Career Growth
Paid Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
BPO
Call Center
CRM
Microsoft Office
Technical Support
Inbound
Outbound
Data Entry
Conflict Resolution
Problem Solving
Administrative Support
Public Sector
Commercial Clients
Help Desk
Business Process Outsourcing
Customer Experience
Digital Experience

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