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Added 20 mins ago
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Customer Service Rep – On-Site (Bilingual: French / English)
Concentrix
Chatham-Kent, ON · Chatham, ON
- Full-time
Join a world-class team in Chatham, as a French Bilingual Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer…
Added 20 mins ago
Scheduling Advisor - Staffing Office
Nova Scotia Health and IWK Health
Halifax, NS
Department: PS Scheduling Operations Center CZ A
Added 51 mins ago
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Job ID #32296: Manager, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
Added 13 hours ago
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Technology - Senior Engineer/Engineer, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
…tooling (e.g., Wiz, Defender for Cloud, GCP Security Command Center), enforcing IaC policy-as-code, and building automated remediation…
Added 14 hours ago
Ops Support Rep Shipment Resolution - Burnaby - Temporary
Purolator
Burnaby, BC
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Added 15 hours ago
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Customer Experience Representative
Young Living Essential Oils
Calgary, AB
- Full-time
The Customer Experience Representative serves as the first point of contact for customers and Brand Partners, ensuring a seamless, welcoming, and knowledgeable experience across all…
Added 16 hours ago
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Production Worker
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
…because of a disability need during your employment, please contact your local HR representative. Our accommodation policy can be provided upon request and in accessible format. Reasonable…
Added 17 hours ago
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Temporary Customer Service Representative (Weekends) - Maple Leaf Square
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
Fast-paced, high-volume contact center environment
Added 21 hours ago
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DC Associate
Worldpac
Richmond, BC
- $20.5 to $25.5 CAD / hour
- Full-time
…devices (RF scanners), and move boxes throughout the distribution center. The DC Associate has overall responsibility for receiving and moving materials within the…
Added 1 day ago
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HR Representative
SLB
Calgary, AB
- Full-time
SLB is seeking a motivated DCN HR Representative to support our Data Center infrastructure solutions business. The HR Representative is responsible for providing support to line managers in…
Added 1 day ago
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First Nations/Métis/Inuit Candidates - Banking Centre Roles( BC Interior)
CIBC
Creston, BC · Golden, BC · Grand Forks, BC · Kamloops, BC · Kelowna, BC
- Full-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 1 day ago
Senior Manager, Community Affairs - New Brunswick
Bell
Fredericton, NB
…Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private…
Added 1 day ago
Customer Acquisition Representative Intern – Summer 2027 (CAN)
Amazon
Toronto, ON
AWS is running a summer sales internship where you'll work inside the AWS Cloud Sales Center, one of the highest velocity sales organizations in tech. You'll prospect real customers, build…
Added 1 day ago
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Client Service Representative [Hourly]
CIBC
Manitouwadge, ON
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 1 day ago
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Client Engagement Associate
CIBC
Winfield, BC
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 1 day ago
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Temporary Customer Service Representative (Weekends) - Manulife Centre
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
Fast-paced, high-volume contact center environment
Added 1 day ago
RS
Material Handler Night Shift Wednesday - Saturday
Ryder System, Inc.
Winnipeg, MB
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 1 day ago
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Client Services Representative (Casual)
CIBC
Temiskaming Shores, ON · New Liskeard
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 1 day ago
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Associate Applications Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
…Applications Team provide innovative solutions to enable Data Center and Wireless markets. We enable our customers and partners to achieve a new standard of product performance, overcoming…
Added 1 day ago
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Material Handler Night Shift Wednesday - Saturday
Ryder Supply Chain Solutions
Winnipeg, MB · CAN - Winnipeg MB Gamble Pl
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 1 day ago
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Order Management Representative
Blackline Safety
Calgary, AB
- Full-time
As an Order Management Representative, you'll be at the center of our customer order journey, helping ensure customer and distributor orders move through the business accurately,…
Added 2 days ago
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Client Engagement Associate
CIBC
Abbotsford, BC
- Full-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center.. As a Client Engagement Representative, you will be the first point of contact for most…
Added 2 days ago
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Material Handler - 5x8 Shift-8
Ryder System, Inc.
Sherwood Park, AB
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 2 days ago
RS
Material Handler - Afternoon Shift-9
Ryder System, Inc.
Sherwood Park, AB
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 2 days ago
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Material Handler - 5x8 Shift-4
Ryder System, Inc.
Sherwood Park, AB
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…

The Sydney Call Centre

Bilingual Customer Service Representative

90 Inglis St, Sydney, NS, B1P 1W8, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 24, 2027
Experience: 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Posting language: English
Posted: Oct 24, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We’re hiring Bilingual Customer Service Representatives to join our growing team and support inbound customer service, help desk, and back-office operations for both commercial clients and public sector programs.

In this role, you’ll handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues all while representing some of the most recognized brands in the world. If you’re a strong communicator with a passion for helping others, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls in a courteous and professional manner
Resolve customer issues with first-call resolution strategies
Research and coordinate with internal departments to resolve inquiries
Accurately document customer interactions and claims in CRM systems
Use internal knowledge bases and training to answer questions confidently
Follow all required scripts, policies, and confidentiality protocols
Escalate complex issues to supervisors when needed
Stay current on program updates through training and team meetings
Meet all attendance and schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual with strong time management skills
Strong problem-solving, conflict resolution, and customer service skills
Able to multi-task, stay focused, and work independently
Team-oriented with a positive, customer-first mindset
Comfortable in a fast-paced, dynamic environment

Preferred (Not Required):

1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Experience working on state or federal programs

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

Handle inbound and outbound customer inquiries while resolving issues through professional communication and CRM documentation. Coordinate with internal departments and follow established protocols to ensure high-quality service and first-call resolution.

Requirements

Candidates must be at least 18 years old with a high school diploma or equivalent and strong communication skills. Proficiency in Microsoft Office and the ability to type at least 20 words per minute are required.

Skills

Customer Service
Communication
Problem-solving
Conflict resolution
Technical support
Data entry
CRM systems
Microsoft Office
Time management
Multi-tasking
Inbound calling
Outbound calling
Troubleshooting
Documentation

Benefits

Paid Time Off
Paid Holidays
Health Benefits
Life Insurance
Supplemental Insurance
Career Growth
Paid Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
BPO
Call Center
CRM
Microsoft Office
Technical Support
Inbound
Outbound
Data Entry
Conflict Resolution
Problem Solving
Administrative Support
Public Sector
Commercial Clients
Help Desk
Business Process Outsourcing
Customer Experience
Digital Experience

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