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Added 15 mins ago
WC
Outside Sales Representative
Waste Connections
Ottawa, ON
- Full-time
…where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every…
Added 29 mins ago
FR
General Manager - Dairy Farmers of Nova Scotia
Facet Recruitment
Truro, NS
- $130,000 to $150,000 CAD / year
- Full-time
…industry relations. You will develop an engaged team of six full-time employees, supported by contract resources, while strengthening culture and member…
Added 29 mins ago
H
Human Resources Generalist
Haivision
Montreal, QC
- Temporary
This is a Temporary, Full-time (Maternity Leave Replacement 12-15 months)
Added 1 hour ago
S
Driver Examiner - Full Time - Brampton- Bilingual
Serco
Canada
- Full-time
Completes verification by verbally confirming the candidates full name and full date of birth.
Added 1 hour ago
HH
Foundation Intern
Hamilton Health Sciences Foundation
Hamilton, ON
- Contract
…specialized care at Hamilton Health Sciences including Hamilton General Hospital, Juravinski Hospital and Cancer Centre, McMaster Children’s Hospital, and St. Peter’s Hospital. The…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Port Hardy, BC
- Full-time
Physician Master Agreement Full Scope range placement of $302,113 - $377,641 subject to whether scope of services includes facility-based coverage. Additional Rural Retention Program…
Added 6 hours ago
HM
Psychiatry
Health Match BC
Nanaimo, BC
- Full-time
The Department of Psychiatry at Nanaimo Regional General Hospital (NRGH) has an opportunity for a full-time General Psychiatrist.
Added 7 hours ago
S
Driver Examiner - Full Time - Brampton- Bilingual
Serco
Brampton, ON
- Full-time
Completes verification by verbally confirming the candidates full name and full date of birth.
Added 7 hours ago
DO
Deputy General Counsel
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
You will report to the General Counsel and supervise a team of legal officers, directing their work, managing performance and supporting their development. You will also help the General…
Added 19 hours ago
S
Driver Examiner - Full Time - Brampton- Bilingual
Serco
Brampton, ON
- Full-time
Completes verification by verbally confirming the candidates full name and full date of birth.
Added 1 day ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
Support general navigation of technology related research projects as needed.
Added 2 days ago
CW
President
Canada Wood Group
Vancouver, BC
- Part-time
Part-time contract, average 2.5 days per week
Added 2 days ago
TS
Bilingual Customer Service Representative
The Sydney Call Centre
Sydney, NS
- Other
Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
Added 2 days ago
S
Driver Examiner - Full Time - Brampton- Bilingual
Serco
Brampton, ON
- Full-time
Completes verification by verbally confirming the candidates full name and full date of birth.
Added 2 days ago
TS
Christmas Kettle Coordinator
The Salvation Army in Canada
Grand Falls-Windsor, NL
- Full-time
…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…
Added 2 days ago
Principal Service Delivery Manager
Capgemini
Toronto, ON · Montreal, QC
…where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 2 days ago
CI
Nurse Practitioner
Calian in Space & Technology
London, ON
- Full-time
Calian is excited to invite a dedicated Nurse Practitioner to join our clinical team at CFB London. This full-time role offers the unique opportunity to serve as a key member of a…
Added 2 days ago
T
Operations Manager (Civil/FTTH Construction)
Telecon
Saskatoon, SK
- Full-time
…of their region. This includes health and safety, finances, contract management, field activities, sub-contractors and client relationships according to Telecon’s…
Added 2 days ago
EC
Intermediate Electrical Engineer
EnGlobe Corp.
Calgary, AB · Lethbridge, AB
- Full-time
…are committed to making a real difference, one project at a time, and to having a positive, lasting impact. We approach our work with fresh perspectives, relying on collaboration and a…
Added 2 days ago
NS
Co-op Engineering - Electrical & Mechanical (8 months)
Nova Scotia Power
Halifax, NS
- Full-time
Type of Employment: Temporary, Full-Time (Winter/Summer 2027 Co-op Term: January - August 2027)
Added 2 days ago
AL
Branch Care Coordinator
Air Liquide
Calgary, AB
- Full-time
At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our…
Added 2 days ago
OD
FR 52% Elem Contract; Kindergarten (Mon/Tues/Wed: 12:00pm-3:45pm, Thurs/Fri: 12:00pm-2:00pm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Contract
All OCDSB Elementary Contract teachers (full-time & part-time teachers, teachers interested in transferring or increasing status) are equally eligible to apply for this OCDSB vacancy for…
Added 2 days ago
TS
Christmas Kettle Coordinator
The Salvation Army Canada and Bermuda Territory
Grand Falls-Windsor, NL · Grand Falls Citadel
- Full-time
…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…
Added 2 days ago
AP
Payroll Manager
Allied Properties REIT
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Manage the full payroll process for all of Allied's employees across Canada. As a Senior Payroll Specialist, you will process, review, audit, and reconcile bi-weekly payroll for more than…
Added 2 days ago
TS
Kettle Coordinator
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Part-time
…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…

The Sydney Call Centre

Bilingual Customer Service Representative

90 Inglis St, Sydney, NS, B1P 1W8, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 24, 2027
Experience: 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Posting language: English
Posted: Oct 24, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We’re hiring Bilingual Customer Service Representatives to join our growing team and support inbound customer service, help desk, and back-office operations for both commercial clients and public sector programs.

In this role, you’ll handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues all while representing some of the most recognized brands in the world. If you’re a strong communicator with a passion for helping others, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls in a courteous and professional manner
Resolve customer issues with first-call resolution strategies
Research and coordinate with internal departments to resolve inquiries
Accurately document customer interactions and claims in CRM systems
Use internal knowledge bases and training to answer questions confidently
Follow all required scripts, policies, and confidentiality protocols
Escalate complex issues to supervisors when needed
Stay current on program updates through training and team meetings
Meet all attendance and schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual with strong time management skills
Strong problem-solving, conflict resolution, and customer service skills
Able to multi-task, stay focused, and work independently
Team-oriented with a positive, customer-first mindset
Comfortable in a fast-paced, dynamic environment

Preferred (Not Required):

1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Experience working on state or federal programs

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

Handle inbound and outbound customer inquiries while resolving issues through professional communication and CRM documentation. Coordinate with internal departments and follow established protocols to ensure high-quality service and first-call resolution.

Requirements

Candidates must be at least 18 years old with a high school diploma or equivalent and strong communication skills. Proficiency in Microsoft Office and the ability to type at least 20 words per minute are required.

Skills

Customer Service
Communication
Problem-solving
Conflict resolution
Technical support
Data entry
CRM systems
Microsoft Office
Time management
Multi-tasking
Inbound calling
Outbound calling
Troubleshooting
Documentation

Benefits

Paid Time Off
Paid Holidays
Health Benefits
Life Insurance
Supplemental Insurance
Career Growth
Paid Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
BPO
Call Center
CRM
Microsoft Office
Technical Support
Inbound
Outbound
Data Entry
Conflict Resolution
Problem Solving
Administrative Support
Public Sector
Commercial Clients
Help Desk
Business Process Outsourcing
Customer Experience
Digital Experience

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