Customer service representative jobs in Canada

Find customer service representative jobs across Canada. Choose a place, compare current openings and read the employer’s requirements.

Counted Sep 19, 2026

Hiring at a glance

View jobs

Open jobs: 1,797
Employers: 494

Advertised starting pay

Average starting payCAD / hour: $19.62Across 231 listings
Average starting payCAD / year: $45,905Across 47 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%31 listings
Hybrid: 7%132 listings
On-site: 91%1,632 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (228), Farm Boy Inc. (187), Dollar Tree Stores (169).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service representative jobs in Canada

Save this search

Full-Time Customer Service Representative (Urgently Hiring)
MCI
Edwardsville, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Lead Customer Service Representative
Circle K
Quispamsis, NB
As a Lead Customer Service Representative, you will enjoy:
Lead Customer Service Representative
Circle K
Grand Falls, NB
As a Lead Customer Service Representative, you will enjoy:
Customer Service Associate
Dollar Tree Stores
Chatham-Kent, ON
Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Customer Service Representative
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Abbotsford, British Columbia
$47,500 to $55,000 CAD / year
Full-time
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the ke
Customer Service Agent- Industrial
Quincaillerie Richelieu Ltee
Toronto, Ontario
Full-time
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial…
Customer Service Representative
U-Haul
Kamloops, BC
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a…
Customer Service Representative
Circle K
St. John's, NL
Full-time
As a Customer Service Representative, you will enjoy:
Customer Service Representative
Circle K
Elmira, ON
Part-time
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Entry-Level Call Centre Agent (Full-Time)
The Sydney Call Centre
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time · Other
We are looking for call centre agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries,…
Contact Centre Representative II (Experienced)
The Sydney Call Centre
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Other
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Préposé au service à la clientèle - Admin/Direction
Greenfield Global
Boucherville, Quebec
Full-time
Greenfield is looking for a Customer Service Representative to join our growing team.
Bilingual Call Centre Agent
Brink’s Inc
Toronto, Ontario
Part-time
The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
Customer Service Agent 2-PT-Term-Stratford
Serco
Stratford, Ontario
Temporary
Provides excellent customer service during the delivery all Driver Examination Services.
Customer Service Representative (FULL-TIME)
MCI
Edwardsville, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Bilingual Customer Service Representative (FULL-TIME)
MCI
Edwardsville, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Customer Service Representative
Harding Medical
Halifax, Nova Scotia
Full-time
Harding Medical is searching for Customer Service Representative t
Customer Service Representative
U-Haul
Toronto, ON · Scarborough, Ontario
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive…
Customer Service Representative (Part time)
Circle K
Charlottetown, PE
Part-time
As a Customer Service Representative, you will enjoy:
Customer Service Representative
Inspire Direct Marketing
Remote, Canada
$20 to $24 CAD / hour
Full-time · Remote
…new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do…
Bilingual Customer Service Representative
MCI
Sydney, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Call Centre Agent
MCI
Sydney, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Customer Service Agent (Hiring Immediately)
MCI
Edwardsville, Nova Scotia
Full-time
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support posit
Customer Service Agent
MCI
Sydney, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
CUSTOMER SERVICE REPRESENTATIVE (Full-Time)
MCI
Sydney, Nova Scotia
Full-time
CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME)

The Sydney Call Centre

Contact Centre Representative II (Experienced)

Sydney Indian Reserve No. 28A, NS, Canada
90 Inglis St, Sydney, NS, B1P 1W8, Canada

Apply by: Aug 1, 2027
Posting language: English
Posted: Aug 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you’ll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services.

Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

Manage inbound and outbound calls in a courteous, timely, and professional manner
Resolve customer issues effectively, aiming for first call resolution
Research internal systems to retrieve missing information and collaborate with other departments as needed
Accurately document customer interactions and process claims
Conduct needs-based conversations to identify the best solutions for customers
Use training resources and knowledge bases to provide accurate information while following scripts and procedures
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to the appropriate personnel when necessary
Participate in training sessions and team meetings to stay current on updates and best practices
Adhere to attendance and scheduling requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Must be 18 years or older
High school diploma or equivalent
Strong written, verbal, and organizational communication skills
Typing speed of at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Highly reliable with excellent time management and punctuality
Strong problem-solving, troubleshooting, and follow-up skills
Conflict resolution and negotiation abilities
Customer-focused with empathy, patience, and professionalism
Ability to multitask, self-manage, and stay focused
Team-oriented with a collaborative mindset
Comfortable working in a fast-paced, dynamic environment
Excellent interpersonal skills and the ability to build rapport with customers and colleagues

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Apply About employer

More about this job

Responsibilities

Manage inbound and outbound calls to provide customer service, technical support, and sales assistance while resolving issues effectively. Accurately document interactions, research internal systems for information, and maintain professional standards in a fast-paced environment.

Requirements

Candidates must be at least 18 years old with a high school diploma or equivalent and strong communication skills. Proficiency in Microsoft Office, Windows, and the ability to type at least 20 words per minute are required.

Skills

Customer service
Sales
Technical support
Problem-solving
Troubleshooting
Conflict resolution
Negotiation
Multitasking
Communication skills
Time management
Microsoft Office
Windows operating systems
Data entry
Interpersonal skills
Relationship building

Benefits

Paid time off
Paid holidays
Health benefits
Life insurance
Supplemental insurance
Paid training
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
BPO
Customer Experience
Inbound Calls
Outbound Calls
Technical Support
Sales
Microsoft Office
Windows
Data Documentation
Conflict Resolution
Negotiation
Customer Service
Troubleshooting
Time Management
Professionalism
Multitasking
Relationship Building
Business Process Outsourcing
Cloud Technology

Report this job