Jobs in Canada

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Added 6 months ago
JR
Head Sous Chef / Assistant General Manager
JOEY Restaurants
Toronto, ON
- $48,000 to $100,000 CAD / year
- Full-time
This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through…
Added 6 months ago
F
Program Manager (Authorized Training Centers)
Fortinet
Burnaby, British Columbia
- Full-time
Fortinet is seeking a Program Manager to lead and scale the Authorized Training Center (ATC) program globally. This role is responsible for developing and executing on a business plan to…
Added 6 months ago
BA
Clinical Informatics Manager /Full- Time
Bon Air Long Term Care Residence
Ontario
- Full-time
…overseeing all aspects of the Continuous Quality Improvement Program including development, coordination and evaluation of the annual Quality Improvement Plan, Leads the Continuous Quality…
Added 3 months ago
AR
Technical Project Manager / Technical Program Manager
A&K Robotics
Vancouver, British Columbia
- $100,000 to $180,000 CAD / year
- Full-time
We’re seeing rapid market growth and are looking for a Technical Program Manager with a unique blend of technical expertise and program management experience to drive execution across a…
Added 7 months ago
TS
Customer Service Agent (Mid-Shift)
The Sydney Call Centre
Sydney, Nova Scotia
- Other
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success…
Added 7 months ago
VC
Respiratory Therapist (RT)
Vancouver Coastal Health
Vancouver, BC
- $40.19 to $50.2 CAD / hour
- Part-time
The VGH Respiratory Therapy leadership team consists of an Operations Manager, Professional Practice Lead, two RT Educators, a Clinical Resource Therapist, and Charge RTs to ensure support…
Added 7 months ago
JOURNEYPERSON TECHNICIAN
Stampede Leasing Ltd
Calgary, Alberta
We are committed to our employee’s continuous learning and development and as such, training is provided through orientation, appointment coordinator training program, self-assessments and…
Added 7 months ago
TM
SPED Educational Case Manager
Tutor Me Education
Remote, Canada
- Full-time
- Remote
The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing…
Added 7 months ago
TM
SPED Educational Case Manager
Tutor Me Education
Remote, Canada
- Full-time
- Remote
The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing…
Added 3 months ago
PC
Benefits Administrator
Pacific Coast Community Resources
Port Coquitlam, British Columbia
- $45,000 to $50,000 CAD / year
- Full-time
Serve as the primary point of contact for employee and manager inquiries regarding the interpretation of HR policies and procedures as they relate to total compensation, benefits, and…
Added 7 months ago
VC
Patient Care Coordinator/Educator (RN) - Casual
Vancouver Coastal Health
Powell River, British Columbia
- $49.2 to $63.47 CAD / hour
- Other
…(mNPRs), an initiative aimed at enhancing nursing practice and strengthening quality of care across the health system. mNPRs set the minimum number of nurses providing care to patients on a…
Added 7 months ago
EA
Senior Estimator
Emil Anderson Group
Chilliwack, British Columbia
- Full-time
Our success is rooted in our Core Values: Safety, Leadership, Improvement, Commitment, and Excellence. Joining our team means working on landmark projects, learning from industry leaders,…
Added 7 months ago
WC
Operations Specialist (Management Trainee Program)
Waste Connections
Vancouver, British Columbia
- Full-time
The Operations Specialist Management Trainee Program is designed to develop future frontline Operations Managers who will play a critical role in leading our teams and ensuring operational…
Added 7 months ago
N
Talent Management Specialist
Napoleon
Barrie, Ontario
- Full-time
Identify opportunities for future learning and development initiatives based on business needs
Added 7 months ago
M
Performance Coach (Personal Trainer)
Movati
Kingsville, Ontario
- $25 to $55 CAD / hour
- Full-time
…complimentary membership, group benefits, free uniform, professional development seminars, and education funds to offer ongoing education to help ensure you are always…
Added 7 months ago
T
Developing Investment Advisor - Toronto
TD
Remote, Canada
- Full-time
- Remote
Are you entrepreneurial, passionate about investments, growing your business, and empowering clients to thrive? This could be your next big move! We are hiring Developing Investment…
Added 7 months ago
CR
Electrical Engineer, Senior
Cellula Robotics Ltd
Burnaby, British Columbia
- $118,000 to $150,000 CAD / year
- Full-time
Cellula is looking to add a Senior Electrical Engineer to its Engineering team to support product development and project delivery.
Added 7 months ago
T
Developing Investment Advisor
TD
Remote, Canada
- Full-time
- Remote
Are you entrepreneurial, passionate about investments, growing your business, and empowering clients to thrive? This could be your next big move! We are hiring Developing Investment…
Added 7 months ago
T
Developing Investment Advisor - Markham
TD
Remote, Canada
- Full-time
- Remote
Are you entrepreneurial, passionate about investments, growing your business, and empowering clients to thrive? This could be your next big move! We are hiring Developing Investment…
Added 2 months ago
BC
Construction Project Manager
Bird Construction
Edmonton, AB
- Full-time
Construction Project ManagerThe Construction Project Manager leads, directs and coordinates the daily management of the assigned project(s). This leadership position is accountable for the…
Added 7 months ago
A
On-Site Limited License Condominium Manager
Associa
Hamilton, Ontario · Stoney Creek, Ontario
- $50,000 CAD / year
- Full-time
Be present on site five days per week to support day‑to‑day operations of the stand‑alone condominium
Added 7 months ago
K
Project Manager - 12 month Contract
KUBRA
Mississauga, Ontario
- Contract
KUBRA is hiring a Project Manager -12 month Contract to lead the end-to-end delivery of a portfolio of technology projects across client-facing and internal initiatives. This role offers…
Added 2 months ago
DP
Human Resources Manager, Thunder Bay Sawmill
Domtar Products
Thunder Bay, Ontario
- $105,000 to $125,000 CAD / year
Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and…
Added 7 months ago
MI
Full-Time Child Care Worker
Musqueam Indian Band
Vancouver, British Columbia
- Full-time
Reporting to the Child Care Manager, the Child Care Worker is responsible for providing a safe, nurturing, and stimulating environment for young children. This role supports children’s…
Added 7 months ago
MI
Full-Time Child Care Worker
Musqueam Indian Band
Vancouver, British Columbia
- Full-time
Reporting to the Child Care Manager, the Child Care Worker is responsible for providing a safe, nurturing, and stimulating environment for young children. This role supports children’s…

The Sydney Call Centre

Customer Service Agent (Mid-Shift)

90 Inglis St, Sydney, NS, B1P 1W8, Canada

Apply on careers-thesydneycentre.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Jul 4, 2027
Experience: 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.
Posting language: English
Posted: Apr 18, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We’re looking for Customer Service Agents to provide inbound support across customer service, help desk, technical assistance, and back-office operations. You’ll represent some of the world’s most recognized brands, delivering exceptional service and solutions.

This is a mid-shift role, ideal for individuals who thrive in a fast-paced, customer-focused environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------

POSITION RESPONSIBILITIES

Key Responsibilities:

Deliver courteous, timely, and professional support via inbound and outbound calls.
Troubleshoot and resolve customer issues, aiming for first-call resolution.
Use internal systems to research and retrieve customer information.
Collaborate with other departments to resolve complex inquiries.
Accurately document customer interactions and claims.
Follow scripts, policies, and procedures while applying your training and knowledge.
Handle sensitive information with confidentiality and care.
Escalate unresolved issues to the appropriate team or manager.
Stay current by attending training sessions and reviewing updated materials.
Meet all attendance and scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Must be 18 years or older.
High school diploma or equivalent.
Strong written and verbal communication skills.
Ability to type at least 20 words per minute.
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Familiarity with Windows operating systems.
Dependable and punctual with a strong work ethic.
Skilled in troubleshooting, follow-up, and issue resolution.
Strong conflict resolution and negotiation abilities.
Customer-focused: empathetic, patient, and responsive.
Able to multitask, stay organized, and self-manage.
Team-oriented with a positive attitude.
Comfortable in a fast-paced, ever-changing environment.
Excellent interpersonal skills and the ability to build rapport.

Preferred (Not Required)

1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.
Experience in a contact center or government-related work.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REGARDING COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Apply on careers-thesydneycentre.icims.com About employer

More about this job

Responsibilities

Provide inbound and outbound support to resolve customer inquiries and technical issues while maintaining accurate documentation. Collaborate with internal departments to ensure first-call resolution and adhere to company policies and procedures.

Requirements

Candidates must be at least 18 years old with a high school diploma or equivalent. Strong communication skills, basic proficiency in Microsoft Office, and the ability to type at least 20 words per minute are required.

Skills

Customer Service
Technical Support
Troubleshooting
Communication Skills
Microsoft Office
Windows Operating Systems
Conflict Resolution
Negotiation
Multitasking
Data Entry
Problem Solving
Interpersonal Skills
Active Listening
Time Management
Documentation

Benefits

Paid Time Off
Paid Holidays
Health Benefits
Life Insurance
Supplemental Insurance
Career Growth
Paid Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
BPO
Inbound Support
Outbound Calls
Help Desk
Technical Assistance
Back-office Operations
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Windows
Confidentiality
Conflict Resolution
Negotiation
Data Documentation
Call Center
Tech-enabled Services
Cloud Technology
Professional Office Environment

Seniority

Entry level

Perks

Generous paid time off
Wellness program

Tools

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Windows
Telephone headset

Languages

English

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Work requirements

Jobs in Canada