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Added 5 mins ago
J
SOC Analyst, Entry Level
Jobright.ai
Canada
- Full-time
Monitor account, endpoint, cloud, and application security signals
Added 5 mins ago
PT
Lighthouse Project Coordinator (#045-GB)
Pembina Trails School Division
Winnipeg, MB
- Part-time
ALL DOCUMENT ATTACHMENTS MUST BE IN PDF FORMAT FOR YOUR APPLICATION TO BE CONSIDERED
Added 5 mins ago
PT
EA1 (#285-BA); Half-Time; 11:40 AM - 2:55 PM
Pembina Trails School Division
Winnipeg, MB
- Part-time
ALL DOCUMENT ATTACHMENTS MUST BE IN PDF FORMAT FOR YOUR APPLICATION TO BE CONSIDERED
Added 5 mins ago
IP
Group Lead, Electrical
IPS-Integrated Project Services
Vaughan, ON
- Full-time
In this role, you will lead a team of electrical engineers and designers responsible for designing facilities that support life-changing products and technologies. You may oversee the…
Added 5 mins ago
PT
EA2 (#286-BA); Half-Time; 11:40 AM - 2:55 PM
Pembina Trails School Division
Winnipeg, MB
- Part-time
ALL DOCUMENT ATTACHMENTS MUST BE IN PDF FORMAT FOR YOUR APPLICATION TO BE CONSIDERED
Added 5 mins ago
PT
EA2 (#279-SP); *2 Positions; Half-Time; PM Shift
Pembina Trails School Division
Winnipeg, MB
- Part-time
ALL DOCUMENT ATTACHMENTS MUST BE IN PDF FORMAT FOR YOUR APPLICATION TO BE CONSIDERED
Added 5 mins ago
UO
Sessional Instructor, Winter 2028, Foreign Policy Analysis, School of Public Policy
University of Calgary
Calgary, AB
- Full-time
Please submit your application online via the 'Apply Now' link. In support of your application, please provide the following in your application package (in a single PDF):
Added 5 mins ago
AC
Regional Junior Category Manager
Alimentation Couche-Tard
Laval, QC
- Internship
The Junior Category Manager provides support to the Category and Merchandising Team and vendor partners in everyday functions of their categories. They are responsible for conducting…
Added 5 mins ago
UO
Sessional Instructor, Winter 2028, Social Policy, School of Public Policy
University of Calgary
Calgary, AB
- Full-time
Please submit your application online via the 'Apply Now' link. In support of your application, please provide the following in your application package (in a single PDF):
Added 5 mins ago
FC
Seasonal Package Handler Non-Driver
FedEx Canada
Winnipeg, MB
- Temporary
…violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2)…
Added 5 mins ago
FC
Seasonal Package Handler Non-Driver
FedEx Canada
Markham, ON
- Full-time
…violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2)…
Added 5 mins ago
PC
ServiceNow Specialist
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
…Specialist will be a key member of the ServiceNow platform support team within the Service Management Office. They will be responsible for administering, maintaining, and supporting the…
Added 5 mins ago
LC
Assistant Store Manager - Fresh
Loblaw Companies Limited
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Understand and support store operations, policies and procedures.
Added 5 mins ago
CI
Senior R&D Java Developer
Calian in Space & Technology
Montreal, QC
- Contract
To provide technical leadership to our development team. Senior developer, with a product development background. This is R&D on a live product, not IT application delivery.
Added 5 mins ago
R
Director, Mid-Market Mergers & Acquisitions- EN
RBC
Montreal, QC
- Full-time
…Director, you will assume day-to-day responsibility for pitch support, end-to-end transaction execution, and the development of team marketing materials as part of a dynamic team guided by…
Added 5 mins ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Moncton, NB
- Full-time
Potential licensing assistance to financially support licensing costs (role dependent)
Added 5 mins ago
NF
Cashier Part Time Afternoon
No Frills
Brighton, ON
- Part-time
Support in the delivery of company-directed promotions and programs
Added 5 mins ago
NF
Produce Department Manager Full Time Day
No Frills
Spruce Grove, AB
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 5 mins ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Demonstrated expertise in IT infrastructure, systems administration, application support, and technology operations across multiple technical disciplines.
Added 5 mins ago
NF
Cashier Part Time Day
No Frills
Brighton, ON
- Part-time
Support in the delivery of company-directed promotions and programs
Added 5 mins ago
NF
Grocery Clerk Part Time Day
No Frills
Leduc, AB
- Part-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 5 mins ago
LC
Deli Department Manager
Loblaw Companies Limited
NB · Kings, NB
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 5 mins ago
T
Warehouse Clerk
Telecon
AB · Edmonton, AB
- Full-time
The Warehouse Clerk is responsible for performing a variety of tasks to support the daily operations of the warehouse. This full-time role involves inventory management, order fulfillment,…
Added 5 mins ago
E
Support Center Analyst I Position
eSentire
Waterloo, ON
- $65,000 to $75,000 CAD / year
- Full-time
…concepts, Linux operating systems, command line operations, and application…
Added 5 mins ago
SB
Team Member
Splitsville Bowl
Nanaimo, BC
- Part-time
…listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect…

The Sydney Call Centre

French Customer Service Support Agent

SK, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 5, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We're looking for a French Customer Service Support Agent who enjoys helping people, solving problems and creating great experiences. In this role, you will be a key point of contact for our French speaking customers providing friendly, professional support across multiple channels and making sure every interaction is handled with care.

You will assist with customer questions, resolve concerns and find effective solutions while keeping the customer experience at the heart of everything you do. If you're confident communicating in French and English, enjoy working in a fast-paced environment and take pride in delivering exceptional service, we would love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Provide exceptional customer support to French-speaking customers via phone, email, and chat.
Handle customer inquiries, complaints, and requests in a professional and timely manner.
Accurately capture and update customer information in internal systems and CRM platforms.
Troubleshoot and resolve customer issues while maintaining high service standards.
Escalate complex issues to the appropriate internal teams when necessary.
Maintain detailed and accurate records of all customer interactions.
Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
Follow company policies, procedures, and compliance guidelines.
Collaborate with team members and other departments to ensure seamless customer support.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

High School Diploma/GED
Fluency in French and English (spoken and written) is essential.
Previous experience in a customer service or call centre environment, preferably within a BPO environment.
Strong verbal and written communication skills.
Ability to handle high volumes of customer interactions while maintaining quality service.
Basic computer literacy and experience working with CRM or ticketing systems.
Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

Additional language skills.
Experience supporting international customers.
Familiarity with customer service platforms or CRM systems.
Experience working in a fast-paced, target-driven environment.
Strong administrative and organizational skills.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

Provide professional customer support to French-speaking clients via phone, email, and chat while maintaining accurate records in CRM platforms. Resolve customer inquiries and complaints while meeting individual and team performance targets.

Requirements

Candidates must possess a High School Diploma or GED and be fluent in both French and English. Previous experience in a customer service or call center environment is preferred, along with basic computer literacy.

Skills

Customer Service
French Language
English Language
Communication Skills
Problem Solving
CRM Systems
Ticketing Systems
Call Center Operations
Data Entry
Professionalism
Time Management
Troubleshooting
Administrative Skills
Organizational Skills

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
BPO
Call Center
CRM
Ticketing Systems
Customer Support
Data Entry
Troubleshooting
Communication
Administrative
Bilingual
Tech-enabled
Business Process Outsourcing
Performance Metrics
Compliance

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