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Added 24 mins ago
NH
MEDICAL LABORATORY ASSISTANT II
Northern Health - BC
Smithers, BC
- Full-time
Northern Health is looking for an experienced, highly efficient, and self-directed Medical Laboratory Assistant to support the Laboratory department.
Added 55 mins ago
AH
Administrative Support II
Alberta Health Services
Fort Saskatchewan, AB
- Part-time
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
Added 55 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…Microsoft Outlook, Word, Access, and other relevant clinical and administrative software applications. Demonstrated ability to perform comprehensive patient assessments, develop…
Added 5 hours ago
Front End - Clerk Sales/Service - Tier II SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brandon, MB
Responsible to support the front end manager in the overall operation of the front end department including providing management and leadership to Front End staff . Ensure operational…
Added 6 hours ago
T
Contact Center Rep II, Everyday Banking
TD
Markham, ON
- Full-time
…a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver legendary customer service by making it easy, creating…
Added 10 hours ago
R&
Operations Officer II
Robertson & Company Ltd.
Toronto, ON
- Contract
Prime Hires is seeking a skilled Operations Officer II to join our client in support of an existing vacancy.
Added 11 hours ago
UO
Research Assistant, Psychiatry
University of Calgary
Calgary, AB
- Full-time
Complete tasks related to project startup, including project administrative requirements
Added 11 hours ago
UO
Manager, Community and Partnerships - Hunter Hub
University of Calgary
Calgary, AB
- Full-time
…industry partners, entrepreneurs and other organizations in support of the Hunter Hub's…
Added 12 hours ago
BB
Service Coordinator
Bosch Building Technologies North America
Regina, SK
- Full-time
…issued to techs for installation on service work orders, and support with physical…
Added 12 hours ago
BB
Service Coordinator
Bosch Building Technologies North America
Ottawa, ON
- Full-time
…smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America,…
Added 14 hours ago
R&
Operations Officer II
Robertson & Company Ltd.
Mississauga, ON
- Contract
Prime Hires is seeking a skilled Operations Officer II to join our client in support of an existing vacancy.
Added 15 hours ago
SL
Promoter- Cultural Safety
Sioux Lookout First Nations Health Authority
Sioux Lookout, ON
- Full-time
Reporting to the Director of Anishinaabewaadiziwin, the Cultural Safety Promoter will support the promotion of cultural safety education, anti-racism, and inclusive practices throughout…
Added 15 hours ago
T
Operations Officer II
TD
Mississauga, ON
- Full-time
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Added 15 hours ago
M
Office Services Representative I
Moneris
Toronto, ON
- Full-time
The Office Premises Clerk provides administrative, mailroom, facilities, and office support services to ensure the efficient day-to-day operation of the workplace. This role supports office…
Added 16 hours ago
PT
Service Coordinator
Paladin Technologies
Regina, SK
- Full-time
…issued to techs for installation on service work orders, and support with physical…
Added 16 hours ago
BB
Service Coordinator
Bosch Building Technologies
Regina, SK
- Full-time
…issued to techs for installation on service work orders, and support with physical…
Added 16 hours ago
TT
Tech Ops Analyst II - Inventory & Asset Management
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $67,740 to $94,836 CAD / year
- Full-time
…with cross-functional teams to deliver seamless operational support and continuous process improvements. If you are highly organized, detail-oriented, and enjoy solving complex challenges,…
Added 16 hours ago
M
Office Services Representative I
Moneris
Toronto, ON
- Full-time
The Office Premises Clerk provides administrative, mailroom, facilities, and office support services to ensure the efficient day-to-day operation of the workplace. This role supports office…
Added 16 hours ago
R
Portfolio Management Assistant
RBC
AB
- Full-time
Provide support by being involved in business development activities and identifying/utilizing existing marketing material, while helping with prospect presentations and documentation
Added 17 hours ago
UO
Manager, Digital Futures Institute
University of Calgary
Calgary, AB
- Full-time
This position also provides key operational program support to ensure the success of collaborative research initiatives. The work involves a high degree of complexity and requires attention…
Added 17 hours ago
LD
Response Centre Specialist II - Full Time
London Drugs Limited
Richmond, BC
- $17.86 to $23.33 CAD / hour
- Full-time
- Other
…locations via remote systems: contributing to the training and support of the RC team, quality control and trend…
Added 17 hours ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Added 17 hours ago
W
(CAN) Team Leader Operations - Shipping II - Sunday to Wednesday Afternoons - 6 month contract
Walmart
Mississauga, ON
- Full-time
Added 18 hours ago
Trades Client Services Assistant - ACTION Project
Okanagan College
Kelowna, BC
Every course you create, every student you support and every connection you build, it all matters.
Added 18 hours ago
DT
Assistant Manager II
Dollar Tree Stores
New Westminster, BC
- Full-time
…and the insights and innovation that diverse teams bring. We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility…

The Sydney Call Centre

French Customer Service Support Agent

NB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 5, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We're looking for a French Customer Service Support Agent who enjoys helping people, solving problems and creating great experiences. In this role, you will be a key point of contact for our French speaking customers providing friendly, professional support across multiple channels and making sure every interaction is handled with care.

You will assist with customer questions, resolve concerns and find effective solutions while keeping the customer experience at the heart of everything you do. If you're confident communicating in French and English, enjoy working in a fast-paced environment and take pride in delivering exceptional service, we would love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Provide exceptional customer support to French-speaking customers via phone, email, and chat.
Handle customer inquiries, complaints, and requests in a professional and timely manner.
Accurately capture and update customer information in internal systems and CRM platforms.
Troubleshoot and resolve customer issues while maintaining high service standards.
Escalate complex issues to the appropriate internal teams when necessary.
Maintain detailed and accurate records of all customer interactions.
Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
Follow company policies, procedures, and compliance guidelines.
Collaborate with team members and other departments to ensure seamless customer support.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

High School Diploma/GED
Fluency in French and English (spoken and written) is essential.
Previous experience in a customer service or call centre environment, preferably within a BPO environment.
Strong verbal and written communication skills.
Ability to handle high volumes of customer interactions while maintaining quality service.
Basic computer literacy and experience working with CRM or ticketing systems.
Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

Additional language skills.
Experience supporting international customers.
Familiarity with customer service platforms or CRM systems.
Experience working in a fast-paced, target-driven environment.
Strong administrative and organizational skills.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

Provide professional customer support to French-speaking clients via phone, email, and chat while maintaining accurate records in CRM systems. Resolve customer inquiries and complaints while meeting performance targets for quality and productivity.

Requirements

Candidates must be fluent in both French and English and possess a High School Diploma or GED. Previous experience in a customer service or call center environment is preferred, along with basic computer literacy.

Skills

Customer Service
French Language
English Language
Communication
Problem Solving
CRM Systems
Ticketing Systems
Call Center Operations
Data Entry
Troubleshooting
Administrative Skills
Organizational Skills
BPO Experience

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
BPO
Business Process Outsourcing
CRM
Ticketing Systems
Call Center
Customer Support
Data Entry
Troubleshooting
Communication Skills
Administrative
Target-driven
Multichannel Support
Tech-enabled Services
Compliance

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