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Added 2 hours ago
O
Senior Software Developer, DevOps & Infrastructure
OSEDEA
Montreal, QC
- Full-time
Define, document, and communicate non-functional requirements such as performance, reliability, security, scalability, and maintainability
Added 2 hours ago
O
Applied AI Scientist
OSEDEA
Montreal, QC
- Full-time
Define, document, and communicate non-functional requirements (performance, reliability, security, maintainability)
Added 2 hours ago
1P
Information Technology Service Desk
10 Percent Recruiting Ltd.
AB · Greater Edmonton Metropolitan Area
- Contract
Provide Level 2 technical support through phone, email, remote access tools, and in person.
Added 6 hours ago
TS
Logistics Lead - Chef d'équipe logistique
TD SYNNEX
Mississauga, ON
- Full-time
Added 9 hours ago
J
Site Superintendent – High-End Construction
JobsMedia.io
Laval, QC
- Full-time
You will be the key contact person on the construction site.
Added 9 hours ago
VE
SENIOR Assembly Technician – Li-Cube solar container
Volts Energies
Laval, QC
- Full-time
…floor. This position can also be a great fit for a semi-retired person who wants to stay active in a stimulating technical…
Added 9 hours ago
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Renewable energy system in container Junior Assembler – Training Provided
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- Full-time
Volts Energies is looking for a motivated person to join our production team as a Junior Assembler. This position is ideal for someone who wants to learn, grow, and build a career with us…
Added 10 hours ago
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Security Operations Center Operator (NOSC)
Securiguard Services Ltd.
Burnaby, BC
- Part-time
At our Burnaby Office, we are hiring for a National Security Operations Center Operator. This is a key customer service position in the company, responsible for making internal calls to our…
Added 10 hours ago
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Marine Tactical Security Guard
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Gibsons, BC
- Full-time
Securiguard is currently seeking experienced, dependable, and motivated Security Professionals to join our team in Gibsons, BC. This is an excellent opportunity for security professionals…
Added 10 hours ago
AH
Trainer - Provincial Training Specialist
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…training courses offered. Course delivery methods may include in-person and online facilitation, as well as self-study online learning modules (e-learning). You will also provide excellent…
Added 10 hours ago
S
Class 3 Driver
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- Full-time
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Added 12 hours ago
SC
barista - Store# 50490, MAPLEVIEW WEST â€“ BARRIE
Starbucks Coffee Company
Barrie, ON
- Full-time
Consider yourself a “people person,” and enjoy meeting others.
Added 15 hours ago
SH - RN/LPN/RPN - Provincial Travel Nurse Team
Winnipeg Regional Health Authority
Winnipeg, MB
Added 15 hours ago
Sales Executive Partnerships - FX Sales
Ebury
Montreal, QC
Added 16 hours ago
FT
Tire Technicians, Drayton Valley
Fountain Tire
Canada
- Other
Fountain Tire offers competitive pay, strong leadership, and a chance to build your future. Apply online or in person today at 5505 58 Ave Drayton Valley, AB T7A 1R7!
Added 16 hours ago
Assistant Resident Manager Team (Sherbrooke)
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Sherbrooke, QC
We are currently seeking a Two-Person Assistant Resident Manager Team to live and work at one of our properties. This position would require you to live on-site and work four weekdays each…
Added 17 hours ago
WF
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Vancouver, BC
- Full-time
…exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in…
Added 19 hours ago
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- Full-time
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Added 20 hours ago
WB
Advanced Electrical
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Whistler, BC
- Temporary
This position is a highly skilled person with experience operating and maintaining all types of equipment in their areas of responsibility. In addition to advanced level knowledge, they use…
Added 21 hours ago
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Manager, Asset Protection & Safety, Global Fulfillment | Brampton, Ontario
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Brampton, ON
- Full-time
…the network. Through an integrated approach across safety, security, and investigations, the team ensures safe, compliant, and resilient operating…
Added 21 hours ago
SC
Deli Clerk
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Terrace, BC
- Full-time
…life of an Production Line Personnel: As a production line person you are responsible for placing ingredients on bread, in trays, applying labels and ensuring that all products are…
Added 21 hours ago
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HMR/Deli A La Carte - Clerk Home Meal Replacement
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Added 22 hours ago
T&
Director Information Management
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- Full-time
Direct supply chain assessments, quality audits, and compliance with ISO 19650 standards, including security requirements.
Added 23 hours ago
SH
Operations Coordinator
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Vancouver, BC
- Full-time
Arrange and confirm servers, bartenders, DJs, security, and other event staff.
Added 23 hours ago
OS
Office Manager
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ON · Ontario, Canada
- Full-time
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position…

The Sydney Call Centre

French Customer Service Support Agent

NB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 5, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We're looking for a French Customer Service Support Agent who enjoys helping people, solving problems and creating great experiences. In this role, you will be a key point of contact for our French speaking customers providing friendly, professional support across multiple channels and making sure every interaction is handled with care.

You will assist with customer questions, resolve concerns and find effective solutions while keeping the customer experience at the heart of everything you do. If you're confident communicating in French and English, enjoy working in a fast-paced environment and take pride in delivering exceptional service, we would love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Provide exceptional customer support to French-speaking customers via phone, email, and chat.
Handle customer inquiries, complaints, and requests in a professional and timely manner.
Accurately capture and update customer information in internal systems and CRM platforms.
Troubleshoot and resolve customer issues while maintaining high service standards.
Escalate complex issues to the appropriate internal teams when necessary.
Maintain detailed and accurate records of all customer interactions.
Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
Follow company policies, procedures, and compliance guidelines.
Collaborate with team members and other departments to ensure seamless customer support.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

High School Diploma/GED
Fluency in French and English (spoken and written) is essential.
Previous experience in a customer service or call centre environment, preferably within a BPO environment.
Strong verbal and written communication skills.
Ability to handle high volumes of customer interactions while maintaining quality service.
Basic computer literacy and experience working with CRM or ticketing systems.
Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

Additional language skills.
Experience supporting international customers.
Familiarity with customer service platforms or CRM systems.
Experience working in a fast-paced, target-driven environment.
Strong administrative and organizational skills.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

Provide professional customer support to French-speaking clients via phone, email, and chat while maintaining accurate records in CRM systems. Resolve customer inquiries and complaints while meeting performance targets for quality and productivity.

Requirements

Candidates must be fluent in both French and English and possess a High School Diploma or GED. Previous experience in a customer service or call center environment is preferred, along with basic computer literacy.

Skills

Customer Service
French Language
English Language
Communication
Problem Solving
CRM Systems
Ticketing Systems
Call Center Operations
Data Entry
Troubleshooting
Administrative Skills
Organizational Skills
BPO Experience

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
BPO
Business Process Outsourcing
CRM
Ticketing Systems
Call Center
Customer Support
Data Entry
Troubleshooting
Communication Skills
Administrative
Target-driven
Multichannel Support
Tech-enabled Services
Compliance

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