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Added 9 mins ago
RM
Maintenance Person - Tall Pines
Regional Municipality of Peel
Brampton, ON
- Other
Access to tuition reimbursement (where applicable) and learning and development resources
Added 24 mins ago
J
Conseiller, Efficacité du service à la clientèle
Jobgether
Canada
- Full-time
…values accountability, teamwork, innovation, and continuous…
Added 24 mins ago
J
Conseiller(ère) aux communications internes - contrat à durée déterminée
Jobgether
Canada
- Full-time
You will support the development and execution of internal communication strategies, ensuring employees receive timely, relevant, and engaging information through the appropriate channels.
Added 24 mins ago
M
Onsite Call Center Representative (Urgent)
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.…
Added 24 mins ago
P
Core Java, Apache Spark, Python
PeoplePilot
Montreal, QC
- $120,000 to $130,000 CAD / year
- Full-time
Experience in application/server-side development and microservices-based architectures.
Added 39 mins ago
J
Conseiller(ère) aux communications internes - contrat à durée déterminée
Jobgether
Canada
- Contract
You will support the development and execution of internal communication strategies, ensuring employees receive timely, relevant, and engaging information through the appropriate channels.
Added 39 mins ago
RT
Principal Advisor Remuneration
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Montreal, QC
- Full-time
…you will lead defined areas of base pay analysis and solution development, working with Reward colleagues and stakeholders globally…
Added 39 mins ago
S
Senior Electrical Engineer
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Sarnia, ON
- Full-time
…project assurance activities and contributes to capability development through coaching and mentoring of developing engineers and technical…
Added 54 mins ago
J
Brand Advocacy Program Specialist
Jobgether
Canada
- Full-time
Added 54 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
…partnerships. Supporting community is important to us as is employee development and training opportunities. By joining Nelson Motors and Equipment, you can be assured of a close-knit,…
Added 54 mins ago
SH
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Added 54 mins ago
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Winnipeg, MB
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Rehabilitation Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to recognize and pursue self-development opportunities.
Added 54 mins ago
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Utilization Facilitator (N4)
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Winnipeg, MB
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Participating in the development of guidelines and educational strategies related to patient movement.
Added 54 mins ago
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Health Care Aide - Home Care Program - Access Downtown - 640 Main St
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Ability to recognize and pursue self-development opportunities.
Added 54 mins ago
UO
Sessional Lecturer - VPAC16H3S Contracts and Copyright
University of Toronto - Woodsworth College
Toronto, ON · Scarborough, ON
- Contract
…since September 1, 2005, and all persons who have submitted an application within the past twenty-four months. Preference in hiring is given to qualified individuals advanced to the rank of…
Added 1 hour ago
CS
Mental Health Counsellor - Child & Youth
Carrier Sekani Family Services
Fort St. James, BC
- $39.74 to $51.47 CAD / hour
- Full-time
Supported to pursue life long learning, professional development and recognition for your contribution.
Added 1 hour ago
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Mental Health Therapist - Child & Youth
Carrier Sekani Family Services
Vanderhoof, BC
- $45.9 to $59.45 CAD / hour
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Added 1 hour ago
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Mental Health Counsellor - Child & Youth
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Vanderhoof, BC
- $39.74 to $51.47 CAD / hour
- Full-time
Supported to pursue life long learning, professional development and recognition for your contribution.
Added 1 hour ago
RI
Financial Security Advisor, Insurance- EN
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Drummondville, QC
- Full-time
Business development and prospecting skills with a goal-oriented attitude and a strong ambition to succeed
Added 1 hour ago
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Financial Security Advisor, Insurance- EN
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Business development and prospecting skills with a goal-oriented attitude and a strong ambition to succeed
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
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Bolton, ON
- Full-time
…Solutioning team. You will be working alongside our process, application, melt delivery and technology teams to keep Husky at forefront of smart & iconic packaging, application development…
Added 1 hour ago
MA
Lead / Principal Data Engineer - Snowflake & dbt
Mitra AI
Canada
- Contract
Work with Snowflake objects, permissions, schemas, and environments as required for application development and delivery.
Added 1 hour ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…at the system level. This person is also a support with the development of application guidelines for products and resins and will be a support in testing new products and technologies at…
Added 1 hour ago
RM
Registered Nurse
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…participate in team conferences; staff meetings and professional development activities; and performing other duties as…

The Sydney Call Centre

Onsite Call Center Representative (Urgent)

90 Inglis St, Sydney, NS, B1P 1W8, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands. You'll assist customers with inquiries, resolve issues and promote products and services while delivering a positive customer experience.

No prior call center experience is required! We welcome candidates from customer-facing industries such as retail, hospitality and food service. With our industry-leading training, you will develop the skills and confidence to succeed while building your career with a growing team.

If you are a confident communicator, a natural problem solver and a team player who brings a positive attitude to work each day, we would love to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls professionally and efficiently.
Resolve customer issues on the first call through effective problem-solving.
Research and retrieve information across systems to support customer needs.
Accurately document interactions and process claims.
Guide customers through options to find the best solutions.
Follow scripts, policies, and procedures while using available resources.
Protect customer privacy and handle sensitive information appropriately.
Escalate complex issues to the appropriate team members.
Stay current with training, updates, and program knowledge.
Maintain consistent attendance and adhere to scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

Handle inbound and outbound calls professionally while resolving customer issues and providing technical support. Accurately document interactions, process claims, and guide customers through product or service solutions.

Requirements

Candidates must be at least 18 years old with a high school diploma or equivalent. Proficiency in Microsoft Office, strong communication skills, and the ability to type at least 20 WPM are required.

Skills

Customer Service
Technical Support
Sales
Problem Solving
Communication
Typing
Microsoft Office
Windows Operating Systems
Troubleshooting
Multitasking
Interpersonal Skills
Data Entry
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Call Center
Customer Experience
BPO
Inbound Calls
Outbound Calls
Technical Support
Sales Initiatives
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Windows
Data Documentation
Claims Processing
Troubleshooting
Customer Service
Business Process Outsourcing
Communication Skills
Multitasking
Office Equipment

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