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Added 13 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Thunder Bay, ON
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 13 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
BC · British Columbia, Canada
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 13 mins ago
CA
Claims Representative I
Co-operators Assurance et services financiers
Laval, QC
- Full-time
Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience. Our knowledgeable and…
Added 13 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Kingston, ON
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 13 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
North Bay, ON
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 13 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Moncton, NB
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 13 mins ago
CA
Senior Group Retirement and Savings Sales & Service Representative
Co-operators Assurance et services financiers
Regina, SK
- Full-time
The Sales and Service Representative - Group Retirement and Savings supports are key members of the GRS Sales Team. The role supports Account Executive roles by providing plan…
Added 13 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Regina, SK
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 13 mins ago
CA
Client Service Representative (Bilingual)
Co-operators Assurance et services financiers
Guelph, ON
- Full-time
As the Client Service Representative, you will deliver high quality service to clients and business partners within defined service standards. You will be responsible for completing…
Added 13 mins ago
CA
Bilingual Service Representative
Co-operators Assurance et services financiers
Burlington, ON
- Full-time
Our Client Services team aspires to create a seamless and personalized client experience. Our professional, agile and knowledgeable team works collaboratively to understand and anticipant…
Added 13 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 13 mins ago
CA
Claims Representative I, Auto
Co-operators Assurance et services financiers
Laval, QC
- Full-time
As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 13 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Calgary, AB
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 13 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
Ottawa, ON
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 13 mins ago
CA
Claims Representative I, Property
Co-operators Assurance et services financiers
AB · Edmonton, AB
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 13 mins ago
CA
Claims Representative II
Co-operators Assurance et services financiers
Laval, QC
- Full-time
As the Claims Representative II you will investigate, negotiate and settle intermediate automobile, property, commercial, condominium and rudimentary farm claims for the organization. You…
Added 42 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Donnacona, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 42 mins ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 42 mins ago
NB
Financial Planner
National Bank of Canada
Montreal, QC
- Full-time
…also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your…
Added 42 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 42 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 42 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 42 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 42 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 42 mins ago
Pharmacist - Pharmacy Services
Nova Scotia Health and IWK Health
Liverpool, NS
Two (2) years recent related experience an asset

The Sydney Call Centre

Onsite Call Center Representative (Urgent)

90 Inglis St, Sydney, NS, B1P 1W8, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands. You'll assist customers with inquiries, resolve issues and promote products and services while delivering a positive customer experience.

No prior call center experience is required! We welcome candidates from customer-facing industries such as retail, hospitality and food service. With our industry-leading training, you will develop the skills and confidence to succeed while building your career with a growing team.

If you are a confident communicator, a natural problem solver and a team player who brings a positive attitude to work each day, we would love to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls professionally and efficiently.
Resolve customer issues on the first call through effective problem-solving.
Research and retrieve information across systems to support customer needs.
Accurately document interactions and process claims.
Guide customers through options to find the best solutions.
Follow scripts, policies, and procedures while using available resources.
Protect customer privacy and handle sensitive information appropriately.
Escalate complex issues to the appropriate team members.
Stay current with training, updates, and program knowledge.
Maintain consistent attendance and adhere to scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

Handle inbound and outbound calls professionally while resolving customer issues and providing technical support. Accurately document interactions, process claims, and guide customers through product or service solutions.

Requirements

Candidates must be at least 18 years old with a high school diploma or equivalent. Proficiency in Microsoft Office, strong communication skills, and the ability to type at least 20 WPM are required.

Skills

Customer Service
Technical Support
Sales
Problem Solving
Communication
Typing
Microsoft Office
Windows Operating Systems
Troubleshooting
Multitasking
Interpersonal Skills
Data Entry
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Call Center
Customer Experience
BPO
Inbound Calls
Outbound Calls
Technical Support
Sales Initiatives
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Windows
Data Documentation
Claims Processing
Troubleshooting
Customer Service
Business Process Outsourcing
Communication Skills
Multitasking
Office Equipment

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