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Added 1 min ago
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Senior Product Designer (UI/UX) - Investments /Wealth
BeachHead
Toronto, ON
- $76.7 to $92.04 CAD / hour
- Contract
Can you design intuitive mobile experiences that help clients manage their investments with confidence? Apply Now!
Added 1 min ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 1 min ago
UW
Customer Service Representative
Uniform Works Limited - Powered by GALLS
Mississauga, ON
- $52,000 to $55,000 CAD / year
- Full-time
Providing general sales and administrative support and performing a wide variety of tasks
Added 1 min ago
Administrative Assistant
First Nations Financial Management Board
North Vancouver, BC
Provide administrative support to the Corporate Services team and help keep daily operations running smoothly.
Added 1 min ago
HI
Dealer Services Administrator
HUB International
Woodbridge, ON
- Full-time
Hub Capital, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we…
Added 1 min ago
YU
Facilities Assistant
Yorkville University
Toronto, ON
- Full-time
Maintain supplies and storage. You will help manage facilities supplies, equipment, furniture, and storage areas, keeping materials organized and accessible. You will assist with cleaning,…
Added 4 mins ago
MI
Overhead Door Technician
Maritime Industrial Services Ltd.
Summerside, PE
- Full-time
…to learn. As a valued member of our service team, you will help deliver high-quality service to clients throughout Prince Edward Island and in other Atlantic Provinces. Responsibilities…
Added 17 mins ago
TF
Junior Flooring Installer
Tantalus Floors Ltd
Vancouver, BC
- Full-time
Previous flooring experience is an asset, but we're also interested in candidates with general construction or hands-on work experience who demonstrate a strong work ethic, reliability, and…
Added 17 mins ago
MR
Handyworker
MoveSmart Rentals
Ottawa, ON
- Internship
Help Prepare Rental Properties for Their Next Tenant
Added 17 mins ago
Management and Sales Trainee
Sherwin-Williams
Mississauga, ON
Added 17 mins ago
Management and Sales Trainee
Sherwin-Williams
Burlington, ON
Added 32 mins ago
K
Senior Analyst/Engineer - PSA and Risk Assessment
Kinectrics
Toronto, ON
- Full-time
…career, setting you up alongside industry experts who will help you develop the skills essential to your professional growth in a dynamic, entrepreneurial, and rewarding work…
Added 32 mins ago
D
Senior Product Designer
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $60 to $95 CAD / hour
- Contract
General understanding in Agile Methodologies or experience working in an agile process
Added 47 mins ago
Adobe CDP Architect
Capgemini
Vancouver, BC
…where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 47 mins ago
TS
Welder
thern Sanitation Inc
Guelph, ON
- Full-time
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an…
Added 47 mins ago
TS
Recycling Laborer - CANADA
thern Sanitation Inc
Mississauga, ON
- Full-time
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an…
Added 47 mins ago
C
Class 1 or 3 Driver/Operator, Pressure & Vacuum
CEDA
Dawson Creek, BC
- Contract
…experienced team is committed to delivering world-class solutions to help our clients maximize production, mitigate risk and avoid costly outages, always with safety top of…
Added 1 hour ago
UO
Marketing Coordinator, Research & Innovation
University of Manitoba
Winnipeg, MB
- $52,470.63 to $73,946.6 CAD / year
- Full-time
Help tell the stories behind the next generation of innovators. Join the University of Manitoba as a Marketing Coordinator, Research & Innovation, and play a key role in promoting the…
Added 1 hour ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
Store Associate
Sherwin-Williams
Calgary, AB
Added 1 hour ago
P
Digital Assurance & Transparency Manager
PwC
Calgary, AB
- Full-time
…systems, data warehouses, and reporting tools) in order to help our clients achieve optimal operational…
Added 1 hour ago
P
Digital Assurance & Transparency Manager
PwC
Vancouver, BC
- Full-time
…systems, data warehouses, and reporting tools) in order to help our clients achieve optimal operational…
Added 1 hour ago
CG
Laboratory Tech - Wiring Devices
CSA Group
Toronto, ON
- $2,914 to $3,379.7 CAD / week
- Full-time
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Added 1 hour ago
P
Material Handler
P&H
Hamilton, ON
- Full-time
Previous experience in a general labourer position.

The Sydney Call Centre

Onsite Call Center Representative (Urgent)

90 Inglis St, Sydney, NS, B1P 1W8, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands. You'll assist customers with inquiries, resolve issues and promote products and services while delivering a positive customer experience.

No prior call center experience is required! We welcome candidates from customer-facing industries such as retail, hospitality and food service. With our industry-leading training, you will develop the skills and confidence to succeed while building your career with a growing team.

If you are a confident communicator, a natural problem solver and a team player who brings a positive attitude to work each day, we would love to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls professionally and efficiently.
Resolve customer issues on the first call through effective problem-solving.
Research and retrieve information across systems to support customer needs.
Accurately document interactions and process claims.
Guide customers through options to find the best solutions.
Follow scripts, policies, and procedures while using available resources.
Protect customer privacy and handle sensitive information appropriately.
Escalate complex issues to the appropriate team members.
Stay current with training, updates, and program knowledge.
Maintain consistent attendance and adhere to scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

Handle inbound and outbound calls professionally while resolving customer issues and providing technical support. Accurately document interactions, process claims, and guide customers through product or service solutions.

Requirements

Candidates must be at least 18 years old with a high school diploma or equivalent. Proficiency in Microsoft Office, strong communication skills, and the ability to type at least 20 WPM are required.

Skills

Customer Service
Technical Support
Sales
Problem Solving
Communication
Typing
Microsoft Office
Windows Operating Systems
Troubleshooting
Multitasking
Interpersonal Skills
Data Entry
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Call Center
Customer Experience
BPO
Inbound Calls
Outbound Calls
Technical Support
Sales Initiatives
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Windows
Data Documentation
Claims Processing
Troubleshooting
Customer Service
Business Process Outsourcing
Communication Skills
Multitasking
Office Equipment

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