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Added 13 mins ago
A
Product Guide - Seasonal
ARC'TERYX
Halton Hills, ON
- Part-time
- Temporary
You are passionate about delivering exceptional customer service
Added 13 mins ago
TU
Area Manager
The Universal Group
Vernon, BC
- Full-time
Collaborate with the Operations Manager (OM) and General Manager (GM), Dispatch, Traffic Support Services, and Occupational Health and Safety (OHS) to coordinate schedules, distribute work…
Added 13 mins ago
SD
Cashier Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 13 mins ago
PA
BDC Service Representative (Brampton North Nissan)
Performance Auto Group
Brampton, ON
- Full-time
Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
Added 13 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Mississauga, ON
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 13 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Truro, NS
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 13 mins ago
W
(CAN) Associé, produits consommables
Walmart
Saint-Georges, QC
- Full-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 13 mins ago
W
(CAN) OMNI Department Manager temporaray
Walmart
Mount Pearl, NL
- Full-time
The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes…
Added 13 mins ago
W
(CAN) Pharmacy Assistant- Part Time
Walmart
Toronto, ON
- Part-time
…team player. They are a key member in the delivery of superior customer…
Added 13 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Edson, AB
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 13 mins ago
TH
Overnight Freight Associate: Part Time - AIRDIRE
The Home Depot
Airdrie, AB
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 13 mins ago
D
Account Manager, Commercial Market
Desjardins
Tecumseh, ON
- Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
Added 13 mins ago
RL
Inside Sale Representative (Représentant(e) des ventes internes)
Rittal LLC
Montreal, QC
- Full-time
…position of Inside Sales, reporting to the National Inside Sales Manager. The role of Inside Sales Representative works in tandem with the Outside Sales Representatives nationwide to…
Added 13 mins ago
AR
Restaurant Manager
A&W Restaurants
Victoria, BC
- Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 13 mins ago
AR
Food Service Supervisor
A&W Restaurants
AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 13 mins ago
TC
POA Court Services Representative PFT
The Corporation of UCLG
Brockville, ON
- Full-time
…offences court; provide case management, administrative, and customer service duties for the provincial offences office and the Provincial Offences…
Added 13 mins ago
S
Technical Product Marketing Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Enterprise application experience (CRM, ERP, customer service, etc.)
Added 13 mins ago
R
Recoveries Officer
RBC
Winnipeg, MB · Mississauga, ON · Montreal, QC
- Full-time
Strong understanding of the balance between customer service and business risk mindset
Added 13 mins ago
R
Recoveries Officer
RBC
Winnipeg, MB · Mississauga, ON · Montreal, QC
- Full-time
Strong understanding of the balance between customer service and business risk mindset
Added 13 mins ago
RS
Territory Executive - CANADA
Republic Services
Brampton, ON
- Full-time
Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Added 13 mins ago
SC
Sales Associate
Staples Canada
Toronto, ON · East York, ON
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 13 mins ago
SI
Retail Assistant Manager
Staples Inc.
Winnipeg, MB
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 28 mins ago
NU
Wellness Program Specialist
Northeastern University
Vancouver, BC
- Full-time
The Wellness Program Specialist position will support the wellness of learners at Northeastern’s Vancouver campus. This is an 18 month term appointment. The Specialist will develop and…
Added 28 mins ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
…diverse and dynamic group of individuals who provide ongoing support functions for TD Securities' businesses and their partners. As part of TD Securities, Global Operations professionals…
Added 28 mins ago
T
Personal Banking Associate Trainee
TD
Delta, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

The Talent Team at Perimeter Aviation

Call Centre Agent

Winnipeg, MB, Canada

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

Reporting to the Base Manager, the Call Centre Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers phoning the call centre with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.

Personal Characteristics

Able to investigate and troubleshoot customer service issues
Able to resolve conflicts, negotiate and manage customer issues professionally
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
Able to handle stressful situations in a calm and effective manner
Possess active listening skills to determine customer needs and a best course of action
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Work well under pressure and exercise tact and patience when dealing with both employees and customers
High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy, and tact
Input correct passenger information and Flight notes in AMELIA pertaining to customers and passengers
Maintaining call control and OTP in call center while adhering SOP’s and maintaining Customer satisfaction
Identify customers’ needs, clarify information, understand every issue and provide solutions and/or alternatives
Compute costs of tickets and issue receipts for customers; collect excess fees, service charges and provide receipts to customers
Balance and complete daily sales reports and submit to the accounting department including cash box float, as required
Cross train at the Customer Service Desk to assist with customer check-in
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter
Actively participate in the Company’s Safety Management System
Perform additional duties as assigned

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Previous customer service experience considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Manual dexterity required to use desktop computer and telephone
Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
Able to lift and carry up to 50 lbs
Various shifts at a fast pace in order to meet service level requirements of the airline

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

Apply About employer

More about this job

Responsibilities

The Call Centre Agent is responsible for providing prompt and professional customer service by handling inquiries and complaints regarding fares, schedules, and routes. They must also perform administrative tasks such as inputting passenger data, processing payments, and assisting with check-in procedures.

Requirements

Candidates must possess a high school diploma or GED and have the ability to obtain necessary transportation security clearances. Proficiency in Microsoft Office is required, while previous customer service or airline reservation software experience is considered an asset.

Skills

Customer service
Conflict resolution
Troubleshooting
Active listening
Communication skills
Attention to detail
Microsoft Office Suite
Amelia reservation software
Data entry
Cash handling
Safety management
Time management
Adaptability
Interpersonal skills
Diplomacy
Tact

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Customer Service
Airline
Amelia
Microsoft Office
Outlook
Excel
Word
Safety Management System
Flight Schedules
Passenger Services
Data Entry
Cash Management
Conflict Resolution
Logistics
Transportation
Indigenous Awareness
Operational Requirements
Baggage Handling
Administrative Duties

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